Overview
COPQ is measured to obtain a baseline measure of where you are today in terms of costs. However, you can also use this measurement to sell improvement projects to management. COPQ shows your management why it is critical that you begin your project now.
Cost of Poor Quality allows you to get an estimate of these wastes, and speak the language of management. Often times, these wastes get reported in terms of inventory turns, defect rates, test yields, number of failures, etc. None of these metrics help management prioritize the true financial impact of these wastes. By converting them into dollars, these wastes provide everyone with a better understanding of how big these problems are.
Learning Outcomes
- Internal Failure Cost
- External Failure Cost
- Appraisal Cost
- Preventive Cost
- Able to Quantify the size of the problem to justify improvement efforts.
- Able to guide the development of the improvement efforts.
- Able to track the progress of the improvement initiatives.
- Understanding the tools used to calculate COPQ.
- Able to understand and drive for COPQ reduction.
Who Must Attend
- Managing Director / Factory Manager/Production Manager/Supervisor
- QA Managers/ Executive/ Supervisor
- QC Manager / Engineering Managers / Engineers involved in Quality Improvement.
Course Details
- History of Quality cost development
- Goals of Quality cost system
- Taguchi Quality Loss function
- ISO-9000 & Quality cost
- Quality cost categories
- Prevention cost
- Appraisal cost
- Internal Failure cost
- External failure cost
- 8 Types of waste cost
- Quality cost program implementation
- Supplier Quality cost
- Cost of service/ Software Quality
- Quality cost in small & medium enterprises
- Quality improvement programs
- Cost of Quality in education
- Case Studies and Excercises
Methodology
Lecture, Discussion & Case Studies.
Course Leader
Professional Qualifications:
- MIEEE (member of Institute of Electrical Electronic Engineer, USA)
- AMIM (Associate Malaysia Institute of Management)
- Bachelor Engineering (USA)
- Certificate Chinese Education (Taiwan)
- Diploma in Science (Malaysia).
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Certified HRDF Trainer EMP/0915
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