Administrative Professional Conference 2025

• Increased proficiency in communication, office management, and using AI tools
• Improved technical skills, particularly with Excel and office software
• Enhanced personal branding and professional presence
• Effective time management and productivity strategies for better work-life balance
• Practical conflict resolution techniques and stress management tips

This comprehensive 2-day conference is designed to cater to administrators, secretaries, and office managers seeking to enhance their skills, boost productivity, and thrive in the modern office environment.

• Secretaries
• Executive Assistants
• Office Administrators/Managers
• Public Relations personnel
• Customer Relationship managers

Day 1: Enhancing Core Skills for Administrative Excellence

08:30 AM - 09:00 AM:Registration & Welcome Breakfast

09:00 AM - 09:15 AM: Opening Remarks and Introduction to the Conference

09:15 AM - 10:30 AM:
Module 1: Business Communication Mastery with NLP (Neuro-Linguistic Programming)
Key Topics:
Understanding NLP and its impact on communication
Techniques for building rapport and influencing conversations
Effective communication strategies for emails, calls, and in-person interactions
Conflict resolution through NLP

10:30 AM - 10:45 AM:
Morning Break & Networking Session
10:45 AM - 1:00 PM:

Module 2: Building Strong Relationships with Internal & External Stakeholders with NLP
Key Topics:
Developing strategic relationships with executives, managers, and clients
Communication skills for dealing with difficult personalities
Building influence and trust in cross-functional teams
Networking techniques to enhance your professional circle

01:00 PM - 02:00 PM:Lunch Break (Networking Opportunity)

02:00 PM - 04:15 PM:
Module 3: Mastering Ms Excel for Administrators
Key Topics:
Advanced Excel functions: Pivot Tables, VLOOKUP, and Power Query
Creating automated reports and dashboards
Time-saving Excel hacks for busy administrators
Data analysis and management for office processes

04:15 PM - 05:30 PM:
Panel Discussion: Navigating Modern Challenges for Administrative Professionals
Insights from industry leaders and senior administrator
Q&A Session
Closing Remarks and Day 1 Recap

Day 2: Sharpening Skills for Greater Efficiency and Impact

08:30 AM - 09:00 AM: Morning Coffee & Networking Session

09:00 AM - 10:15 AM:
Module 4: Advanced Office Management with Generative AI
Key Topics:
Overview of AI tools in modern office management
How generative AI can automate tasks such as scheduling, data entry, and document management
AI-driven decision-making for administrative tasks
Managing digital workflows and optimizing team collaboration with AI tools

10:15 AM - 10:30 AM:Morning Break

10:30 AM - 11:30 AM:
Module 5: Digital Tools and Platforms for Efficient Office Management
Key Topics:
Must-have productivity tools for modern administrators (Asana, Trello, Slack, etc.)
Leveraging cloud-based tools for collaboration and document management
Introduction to automation for administrative workflows
Staying ahead with emerging tools in office technology

11:30 AM - 01:00 PM:
Module 6: Conflict Resolution and Stress Management for Administrators
Key Topics:
Techniques for managing office stress and maintaining focus
Conflict resolution strategies for team collaboration
Identifying and mitigating burnout in high-pressure roles
Mindfulness practices for improving mental clarity and workplace wellness

1:00 PM -  2:00 PM: Lunch Break (Networking Opportunity)

02:00 PM - 04:30 PM:
Module 7: Elevate your Professional Presence & Grooming (Before & After)
Key Topics:
Building a professional image in the office environment
Tips for effective body language and personal presentation
Dressing for success: How your attire affects your role and perception
Maintaining confidence and professionalism in high-pressure situations
Confidence Walk of Fame with 2 minutes speech

4:30 PM - 05:00 PM:
Closing Panel Discussion: Adapting to the Future of Administrative Roles
Exploring the future of the administrative profession
AI, automation, and the evolving role of admins in organizations
Advice from industry experts on continuous professional growth
Final networking opportunity and feedback session
Certificates of Completion

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamentals of Neuro Linguistic Programming to create an environment where participants will be fully engaged on both conscious and subconscious level. 

The training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

DHENA DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dhena has been in the marketing arena for more than 25 years working in various industries ranging from broadcasting to training, to FMCG and her last role was as a Regional Communications Manager for APAC for a trade association from the UK who were active in the Energy sector.

She has played a marketing role in various industries and sectors and has in her experience launched various successful brands, events, relaunched products and trained various marketing and sales teams in her capacity during the tenure in those organisations. She has in her capacity worked with frontliners and support staff on customer service focus and excellence. Having played a pivotal role in marketing – she knows what stress is and has employed various ways to manage it. She employs tried and tested strategies and has also become an advocate to Managing Mental Health. She also has researched, designed, and facilitated various other training programs for corporations and NGOs ranging from Marketing oriented to Sales, Coaching, Personal Development, LifeSkills and Interpersonal Skills.

Dhena has a law degree with a certification as an NLP Practitioner, an NLP Coach & Hypnotherapist, a certified Clinical Hypnotherapist, a Design Thinking Coach, a Certified Mini Workshop Series Practitioner, a certified HRDF Trainer, a Law of Attractions Trainer, and a Virtual Learn Caster. She is much sought for her marketing expertise and creativity besides her passion in Design Thinking and Digital Marketing with its exciting landscape in the current norm.

MR EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.
Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.
Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.
Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.
His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

DARSHAN GUNASEKARAN
Bachelors in Business, Data Modeling/Warehousing and Database Administration
Diploma in Management Business Administration & Management.

Mr. Gunasekaran is a highly skilled data analyst professional with a proven track record in Data Analytics, Data Storytelling, and Data Visualization. With 8 years of hands-on experience in the field, he has become a trusted expert in harnessing the power of data to drive effective decision-making and business growth. He is also the founder of his own data consultancy firm.

Throughout his career, he has developed a deep understanding of data analytics methodologies, tools, and techniques, enabling others to derive actionable insights from complex datasets. His expertise lies in data collection, cleaning, and transformation, as well as advanced statistical analysis and predictive modeling. I am also well-versed in various Data Management formats and proficient in using industry-leading analytics platforms.

Mr. Gunasekaran has conducted numerous training programs and workshops on data analytics, storytelling and visualization throughout his career. These courses have been widely recognized and utilized by major companies. Helping employees from diverse backgrounds enhance their analytical skills with the essential tools and techniques to make precise data-driven decisions. Clients have consistently praised his ability to simplify complex concepts and make them accessible to individuals at all skill levels who have seen marked improvements in their data-driven decision-making capabilities, operational efficiency, and overall business performance.

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We have a faculty of specialists who can cater to your organization's various levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 12

"I learned a lot about my personality during this training. After it was done, I felt really motivated having learned more about my inner strengths. Mrs. Dhena is the BEST! Would love to attend her next class."- Hazira Md Nasir, KWAP.

"Ms. Dhena was very OUTSTANDING! "- Nazniza Ismail, KWAP.

"Dhena was very friendly and knowledgeable. She taught me a lot about how my personality works during this training." - Nurul Azreen Mohd Yasin, KWAP

Upon successful completion of this program, you will receive a Certificate of Achievement.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com