Administrative Professional Conference

Upon completing this session, participants should be able to:

• Understand self and the different types of personalities and behaviours.
• Design and demonstrate the ability to influence behaviours by employing some simple skills.
• Apply the framework for problem-solving & decision-making framework effectively. 
• Overcome personal limitations when handling challenging situations.
• Effectively handle stress and pressure better 

• Secretaries.
• Executive Assistants.
• Office Administrators/Managers.
• Public Relations personnel.
• Customer Relationship managers.

Schedule for Secretary Day Conference and Topics are subject to change

DAY 1:9.00AM-5.00PM

0900    Program Mandatories     
Introduction & Welcome 

• Programme Objectives
• Personal Objectives
• Ice Breakers 

0945    Module 1:Understanding My Role and Managing Self     

• Understanding my role in the organization.
• The broader perspective of your role 
• The secret to working smarter rather than harder 
• The competencies of the Modern Assistant
• Employing AI at work 

Activity: The Ideal Workplace
Outcome: Participants in groups will outline the ideal workplace from their perspective and be able to appreciate their role in the organization 

1045    Break 

1100    Module 2:Connecting with People 

• Goals of Communication 
• Communicating with Power 
• Barriers to Communication 

Activity: DOPE Profiling
Outcome: This game is designed for participants to understand the different personalities and how to manage them according to their profiles.

1300    Lunch 

1400    Module 3: People Quadrant and Language Appreciation     

• Lost in Translation
• Trends and Qualities Across Generations

Game: Zoom 
Participants will learn how to handle various pieces of information in a proper way to make the best of the situation. This game will get participants to realize the need to break the barrier of communication and trust by having clarity in communication.  

1530     Break 

1545    Module 4: Understanding Mindsets     

• Definition and principles of a growth mindset
• Fixed Mindset vs Growth Mindset 
• The impact of mindset on work performance
• Internal and External Roadblocks 

Activity: Solutions to Perennial Issues 
Participants will be requested to bring at least 10 examples of their biggest challenges at the workplace 

1700    End of Day 1 

DAY 2:9.00AM-5.00PM

0900    Review and Recap of Day 1

0945    Module 5: Self-Empowerment 

• Understanding stress and learning coping skills 
• The essential skills of emotional intelligence 
• Using emotional intelligence at work 
• Transforming fear and negativity and reactive-ness 
• Becoming a more proactive, responsible, and self-aware person 

Activity: My Ideal World 
Outcome: Participants will carve out their ideal world and understand that they are the captain of their ship 

1045    Break 

1045    Module 6: Objection Handling and Managing Difficult People 

•  Discovering the Reasons
•  Objection Handling  
•  Managing Emotions and Resistance

Activity: Solution to the Perennial Problems II
Outcomes: Participants learn to handle various situations with customers’ emotions and objections. 

1300    Lunch 

1400    Module 7: Instant Rapport 
Activity: Instant Rapport 
Outcomes: A technique where rapport can be built in split seconds and how to maintain rapport every time meeting with the customer.

Activity: State Management 
Outcomes: How participants can use to anchor a state of calmness in facing difficult customers.

1530    Break 

1545    Module 8: My Mental Wellness    

•  Understanding Stress and the Physiological responses to stress 
• Top 2 most important things you can do for your body daily. 
• Effective Ways to Manage Mental Wellness 
• Accomplishing Work-Life balance  

Activity: SuperHero Me 

• Participants will walk home with a resource that they can tap into whenever they need it. 

1630    Module 9: Continuous Improvement 

• Customer Experience
•  Ultimate Question
• Aspire, Achieve & Teach

1700    End of Program 

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamentals of Neuro Linguistic Programming to create an environment where participants will be fully engaged on both conscious and subconscious level. 

The training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

DHENA DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dhena has been in the marketing arena for more than 25 years working in various industries ranging from broadcasting to training, to FMCG and her last role was as a Regional Communications Manager for APAC for a trade association from the UK who were active in the Energy sector.

She has played a marketing role in various industries and sectors and has in her experience launched various successful brands, events, relaunched products and trained various marketing and sales teams in her capacity during the tenure in those organisations. She has in her capacity worked with frontliners and support staff on customer service focus and excellence. Having played a pivotal role in marketing – she knows what stress is and has employed various ways to manage it. She employs tried and tested strategies and has also become an advocate to Managing Mental Health. She also has researched, designed, and facilitated various other training programs for corporations and NGOs ranging from Marketing oriented to Sales, Coaching, Personal Development, LifeSkills and Interpersonal Skills.

Dhena has a law degree with a certification as an NLP Practitioner, an NLP Coach & Hypnotherapist, a certified Clinical Hypnotherapist, a Design Thinking Coach, a Certified Mini Workshop Series Practitioner, a certified HRDF Trainer, a Law of Attractions Trainer, and a Virtual Learn Caster. She is much sought for her marketing expertise and creativity besides her passion in Design Thinking and Digital Marketing with its exciting landscape in the current norm.

Her passion to uplift the community has got her involved in programs across the globe focusing on uplifting the underprivileged. Her pursuit continues with her burning desire to empower more people and that has become her mission on earth

Some of the Organizations That She Has Facilitated For Are:
astro, The Star, Tenaga Nasional Berhad, Suruhanjaya Tenaga (Energy Commission), Daihatsu Perodua, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors NSG Group, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more.

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We have a faculty of equally talented trainers who can cater to your organisation's specific needs in the event of substitution.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

I learned a lot about my personality during this training. After it was done, I felt really motivated having learned more about my inner strengths. Mrs. Dhena is the BEST! Would love to attend her next class. - Hazira Md Nasir, KWAP.

Mrs. Dhena was very OUTSTANDING! - Nazniza Ismail, KWAP.

Dhena was very friendly and knowledgeable. She taught me a lot about how my personality works during this training. - Nurul Azreen Mohd Yasin, KWAP

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