Business Communication Skills

• By the end of this course, participants should be able to.
• Present confidently through in both online and face-to-face settings.
• Appropriately use the right tone, style of speaking and writing in different business situations.
• Quickly master the principles of good grammar to help write professionally.
• Write error-free emails.
• Understand how to use different business terminologies from different sectors.

• Administrative Managers.
• Administrative Assistants.
• Sales personnel.
• Executive Secretaries.

Day 1

Module 1:

Why business communication is important for the corporate world

• Communicating in the business world
• Applying various methods of communication based at the right business situations

Module 2:

The Right Tone and Language

• Good tone vs Bad Tone
• How to say ‘No’ professionally and politely
• Common Business Vocabulary that you must know
• Applying the Right Language in the Right Situations

Module 3:

Language Structure that You Must Know

• Error-free written communication
• Confusing tenses made easy
• Common errors in emails to avoid
• Editing real Emails and Reports (Exercise)

Day 2

Module 4:

Communicating Face to Face with Clients

• Presenting yourself face-to-face
• Great customer service starts with a smiling voice on the phone
• Listening to customers’ woes
• The answers that you want are from the Questions that you ask
• The winning body language in face to face communication

Module 5:

Presentation skills for Work

• How to calm your nerves when delivering a presentation
• Preparing and structure your message with confidence
• Infuse your Speak Up session with confidence and enthusiasm

Module 6:

Now I am Cool and Confident

Combine all the skills that you’ve picked up in the course and role play in different real-life situations where you’re required to exercise all your business communication skills in speaking face to face, presenting to an audience and writing concise reports and emails to conclude your learning experience.

Highly practical and interactive group and individual exercises will be used to ensure the participants get sufficient practice and exposure. Substantial writing tasks will be involved.

Bringing your own laptop is recommended.

EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.

Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.

Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.

Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.

His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing

Or

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

 “Before attending the course, I felt that I would be able to catch the points which would be presented. During the course, I about how to present properly and professionally. After the course, I feel more knowledgeable and confidence. The trainer, Mr Emile is very knowledgeable and convey message very well. ” _ Lee Jong Jen, Research Officer of Sarawak Biodiversity Centre.

“Before attending the course, I had no confidence in presentation. During the course, I learned correct way to communicate via email and business presentation. After the course, I understand what to do and not to do in my emails as well as business presentation. Emile is a wonderfully engaging trainer. I really enjoyed the training course. Thank you so much for your very valuable training”. _ Angeline Ooi, Pall Malaysia Sdn Bhd

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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