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Coaching & Mentoring Skills

Description

Coaching & Mentoring Skills


Coaching and mentoring are fundamental to effective leadership and organizational success. These skills enable leaders to influence and inspire their teams, guiding them to achieve their best performance. This training highlights the critical role of coaching and mentoring in shaping a positive, high-performing work environment.

Effective coaching and mentoring go beyond just managing tasks; they involve understanding and developing team members' potential. Leaders who excel in these areas can create a supportive culture that fosters growth, drives engagement, and builds trust. By mastering these skills, you’ll be able to influence others positively, resolve conflicts, and inspire your team to reach their full potential.

This course provides a deep dive into how to apply coaching and mentoring techniques to make a meaningful impact. You will learn strategies to enhance your ability to guide and motivate others, ensuring that you can effectively support your team’s development and contribute to the overall success of your organization.

Immediate BENEFITS of the course:
By applying effective coaching and mentoring techniques in your business, you can:

  • increase individual, team, and organisation's performance
  • increase work productivity and efficiency
  • increase employee retention
  • foster and develop talents
  • encourage 'successes'
  • redirect talents to the right path
  • repair sore relationships at work
  • change attitudes
  • boost morale
  • inculcate loyalty

By the end of the Coaching & Mentoring course, you will be able to:

  • Define what is coaching and mentoring
  • Explain the leader’s role in the coaching and mentoring  process
  • Use the TIIPS coaching model to conduct successful coaching conversations
  • Diagnose development level of a coachee based on the goal or task
  • Identify the needs of each development needs
  • Match different leadership styles to development needs of the coachee
  • Prepare and mentor effectively

This Coaching and Mentoring skills course is aimed at:

  • managers
  • team leaders
  • anyone who manages personnel or who contributes to an individual’s capability development in the workplace.

2 DAYS (9 am - 5pm)

9.00AM - 10.30AM 
Module 1: Fundamental of Coaching and Mentoring

  • Realize the critical need for coach and mentor in an organization
  • Understand the relationship and difference between coaching and mentoring
  • Identify common coaching challenges
  • Understand when and what to coach
  • Examples of coaching opportunities
  • Creating leverage through coaching

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
Module 2: Developing a coaching mindset

  • Four levels of awareness for coach

Know your Thought, Purpose, Values and Emotion

  • Creating coaching culture

Module 3: Establishing a Climate of Trust, Credibility, and Rapport for Mentoring

  • Inculcate mental framework for communicating interest and desire to be a coach and mentor
  • Develop critical listening skills for attaining another person's perspective/point-of-view
  • Establish rapport or communication strategy for creating a "privileged relationship”

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
Module 4 : Leading meaningful Coaching conversation:

  • Coaching preparation
  • TIIPS Coaching Framework to guide the coachee
  • Define Topic
  • Inquiry
  • Establish Impact
  • Commitment Plan of actions
  • Support and Follow up
  • Role play

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
Module 5: 
Handling excuses and resistance

  • Excuses and resistance is expected
  • Two types of excuses/ resistance
  • Steps in managing different types of excuses /resistance

Special modules for Sales leaders

Day 2

9.00AM - 10.30AM 
Module 6: Coaching Sales Process

  • Analyse what to coach to increase closing rate
  • Leverage on field coaching opportunities
  • Before – During- After field work coaching

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
Module 7: Mentoring Methods

  • The role of mentor and mentee
  • Four Phases in Mentoring
  • Starting a mentoring relationship
  • Building a mentoring relationship
  • Maintaining effective relationship
  • Mentoring Plan of actions

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
Module 8:
Understand situational leadership

  • Definition of leadership
  • Is there only one best leadership style?
  • Achieve ‘successes and ‘effectiveness’ in leading a team

Module 9:Diagnosing the development level of the Coachee

  • Understand the various development levels of an individual based on the specific goals and tasks
  • Identify the characteristic and needs of each development level

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
Module 10:
Matching the leadership style

  • Understand the differences between Directive behavior and Supportive behavior
  • Four types of leadership styles : Directing, Coaching, Supporting and Delegating
  • Matching leadership styles to development needs

Module 11: Action Plan - Putting It All Together

Integrates learning through role plays, presentations, activities, case studies, presentations, group discussions and reflection. 

DHENA or     KOMATHI DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dhena has been in the marketing arena for more than 25 years working in various industries ranging from broadcasting to training, to FMCG and her last role was as a Regional Communications Manager for APAC for a trade association from the UK who were active in the Energy sector.

She has played a marketing role in varied industries and sectors and has in her experience launched various successful brands, events, relaunched products and trained various marketing and sales teams in her capacity during the tenure in those organisations. She has in her capacity worked with frontliners and support staff on customer service focus and excellence.  Having played a pivotal role in marketing – she knows what stress is and has employed various ways to manage it. She employs tried and tested strategies and has also become an advocate to Managing Mental Health.  She also has researched, designed, and facilitated various other training programs for corporations and NGOs ranging from Marketing oriented to Sales, Coaching, Personal Development, LifeSkills and Interpersonal Skills. 

Dhena has a law degree with a certification as an NLP Practitioner, an NLP Coach & Hypnotherapist, a certified Clinical Hypnotherapist, a Design Thinking Coach, a Certified Mini Workshop Series Practitioner, a certified HRDF Trainer, a Law of Attractions Trainer, and a Virtual Learn Caster.  She is much sought for her marketing expertise and creativity besides her passion in Design Thinking and Digital Marketing with its exciting landscape in the current norm.  

Her passion to uplift the community has got her involved in programs across the globe focusing on uplifting the underprivileged. Her pursuit continues with her burning desire to empower more people and that has become her mission on earth

Some of the Organizations That She Has Facilitated For Are: 
astro, The Star, Tenaga Nasional Berhad, Suruhanjaya Tenaga (Energy Commission), Daihatsu Perodua, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors NSG Group, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more. 

"The trainer knows the subject matter well and the training was very good." Mona Abdullah, Facilities Manager, Hitachi Rail STS Sdn Bhd.

"Before the course, I feel that coaching is just a matter of getting someone to be able to do a job assign to them. During the course, I realise that there is a specific structure and strategy to coach and also to correct undesirable behaviours. After attending the Coaching and Mentoring course, I feel that I understand better how to coach people in a more efficient way. The trainer is full of experience. Thanks so much." Noriah Jaafar, Engineer, Hitachi Rail STS Sdn Bhd.

"Trainer was very good at getting the attention of the participants and has a wealth of knowledge" Imran Sidiq, Commissioning Manager.

Normal Fee Early Bird Group Fee
Sign up 1 pax Sign up 1 pax Sign up 3 pax or more
Pay 1 day(s) before course starts Pay 14 day(s) before course starts Pay 14 day(s) before course starts
MYR 2990 per pax MYR 2600 per pax MYR 2500 per pax
USD 890 per pax USD 760 per pax USD 730 per pax

ALL courses are claimable under HRD CORP and SBL-KHAS.
ITRAININGEXPERT GLOBAL PLT IS A REGISTERED TRAINING PROVIDER OF HRD CORP, MALAYSIA.

Upon successful completion of this program, you will receive an E-Certificate of Achievement.
Certificates are distributed on the final day of the program.

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com

USD 890

Available Sessions

Session Location Register
21 - 22 May 2025 SELANGOR, Malaysia Register
09 - 10 Dec 2025 SELANGOR, Malaysia Register

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