Today, the internet and modern technology have opened up new marketplaces that allow us to work with new geographic locations and cultures.
In this increasingly competitive global market place, having cultural intelligence (CQ) to manage diversity and to intellectually communicate effectively across cultures is now a key competency for all employees.
This is because every culture has a different set of values, business ethics, accepted behavior and decorum. The understanding of cultural differences, cultural emphasis and cultural roles and practices, the knowledge and strategy to communicate effectively with people of different cultures and the management of such diversity, have become vital to sustain a successful global environment.
In this workshop, you will learn the work values, attitudes and assumptions that derive from people of various cultures, and know how to apply and manage cross cultural intelligence at work to encourage diversity awareness and reinforce inclusion.
You will have an increased awareness of “World-mindedness”, and a greater understanding on how to manage diversity in cross-cultural situations, as well as be able to manage expectations and communicate in a way that promotes engagement and productivity at the global marketplace. This will lead to better job performance and an increased self confidence in communicating effectively across cultures – a skill which is now vital.
By the end of this enriching workshop, participants will be able to:
Be able to manage diversity, adapt to and be more productive during interaction with foreign team members, global counterparts and partners
Multi national companies' managers and staff, anyone involved in international sales or support, frequent business travellers, all involved in any form of the tourism industry including medical and hospitality.
What you will learn in this workshop:
The Importance of Cultural Intelligence (CQ)
Moving Beyond Bias and Stereotypes
Understand The Cultural Dimensions to Weigh Cultural Differences
Communication Styles across Cultures
Putting it into Practice
This workshop consists of a short concept sharing followed by video illustrations, group discussions and group activities to apply what is learnt to workplace scenarios across cultures.
EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK
Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.
Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.
Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.
Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10
Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.
His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.
Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Testimonials from past participants
“Celina is a high energy training dynamo with vast international experience and a street smart attitude that gets results. She applies DC Psychology as second nature to assure superior and visible results in her classes.”
Arthur Carmazzi, Founder of the Directive Communication Psychology, US
“Celina is very passionate about training and her lively personality brings added vigour into the workshops she carries out to make those sessions fun and enjoyable. With her wealth of corporate, legal and international experiences from Spain, Malaysia, UK, China and Singapore, she is able to share relevant real life examples with workshop participants. She is the type of person who would encourage each individual to bring up their own perspective to the discussion while sharing a pragmatic workable input at the same time and have a healthy debate from the rest of the participants to make learning a wholesome and interactive one.”
Yeoh Poh See, Sales Operations Consultant, Dell, Malaysia
“I have been to many training sessions and this was the most professional presentation I have ever attended. I was very impressed with how the general communication knowledge was translated into usability in the Work Environment. Outstanding combination of technical knowledge and application to day to day life in office and home. The reference materials are very comprehensive and an excellent means of conveying the information. You have a superior approach that is handled in a professional manner. Your program was well organized. The demonstrations are very effective. Great motivation, enthusiasm and confidence from everyone in the training room. Relevant and well presented. After taking this training I plan to share this knowledge with all my colleagues in the Division by giving a presentation on what I have learnt.”
Ismael Vijay Kumar S, Contracts Assistant, Qatargas Operating Company Limited, Qatar
“I have totally enjoyed Celina’s training sessions which get the message across in unique ways. As a pragmatic professional, I find Celina’s training program absolutely well structured, easy to grasp, practical yet impactful with personal stories and inspiring video choices. I also brought home concrete ways in which I can instantly apply effective communication and branding skills in developing my career, and in the new way I now communicate and interact with others. Your session was very empowering, you are definitely a people transformer and many of your words sparked new thoughts and ideas in my mind for future projects, some of which I later discussed with you. Thank you Celina.”
Anna Rashevskaya, Legal consultant, Architectural bureau Prospect, St. Petersburg, Russia
“Celina is passionate and definitely serious about engaging people and it shows through the energy and enthusiasm she brings to her session. Her warm personality exudes a relaxed, conducive environment for enabling effective knowledge transfer and exchanges in a thought provoking, challenging, and creative manner. She is a very interesting, and interested person. Highest recommendation!”
Jimmy Ong, Jimmy Ong Motivation & Coaching, Singapore
“Celina is a Coach cum Trainer who has a professional mindset and approach to work, and pleasantly laced with an affable personality. This blend makes her predisposed to be engaging in her approach, insightful in her co- creatingsolutions with a client, and well and truly capable of enabling knowledge transference in a seamless fashion. She would be a true value add in any professional initiative that provides opportunities for people engagement and professional development.”
AJ Ratna, Principal Consultant and Founder of Rainmaker Guruu Zenn, Malaysia
Normal Fee | Early Bird | Group Fee |
---|---|---|
Sign up 1 pax | Sign up 1 pax | Sign up 3 pax or more |
Pay 1 day(s) before course starts | Pay 14 day(s) before course starts | Pay 1 day(s) before course starts |
MYR 3490 per pax | MYR 2890 per pax | MYR 2790 per pax |
USD 1030 per pax | USD 850 per pax | USD 820 per pax |
Upon successful completion of this program, you will receive a Certificate of Achievement.
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