Effective Debt Collection and Credit Management

Do you know the impact of late payments or bad debts can affect your organisation’s profitability and cash flow?

Do you know the credit control and debt collection team role is vital to ensure your business continuity?

Many times, companies go into financial difficulties because of the inability to collect outstanding payments poorly constructed agreements, and a lack of information results in overdue payments, cash flow shortage.

If your business grants credit to clients and vendors, this workshop is important for you to practice a proactive approach to prevent payment issues by learning to establish correct policies, controls, and commercial awareness throughout your organization.

Timely payments collection is an important part of your overall business.

This practice promotes good cash flow, minimize gearing and bad debts, and maximizing profits.

In this workshop, the facilitator hopes to share his 37 years of practical experience in credit management i.e. credit assessment and recovery, the 2 important components that would outline how to carry out the roles, functions and responsibilities appropriately to cope with the pressures, within or outside your organization, in handling professionally issues related to debt collection and ensure the company stays on course to achieving its goals.

By the end of the Debt Collection workshop, you will be able to:

Understand the business impact through understand the insights of credit management, credit control, cash flow, debt collection and legal actions
Apply proven debt collections strategies through the phone, emails, physical collection and other creative means.
How to collect debts successfully from financially distressed debtors
Deal with excuses and promises of debtors
Reduce credit exposure of risky clients
Implement proactive & effective credit management and debt recovery strategies
Understand the useful collection strategies on default debtors
Understand how to take legal actions to maximize debt recover

Debt Collection Personnel and Credit Controllers
Credit Assistants, Supervisors, Executives & Managers
Finance, Accounts & Admin executives and Managers
Sales & Marketing Managers & Executive, Key Accounts Managers
Executives to Senior Managers
Financial Agents
Entrepreneurs & Business Owners

9.00am - 9.30am
Introduction

Setting Expectations

What do you expect to learn from this course?

9.30am - 10.30am
Credit Management

Its purpose & objectives
Policies and procedures

Important of credit assessment

Credit Assessment Policy
Establishing Creditworthiness
Opening New Account
Basic Information Source
In-dept Information Source
Credit Visits
Credit Limit
Credit Term
Credit Limit Review

10.30am -10.45am Break

10.45am -1.00pm
The C’s of business credit

What are the C’s of business credit?

Credit Rating

What is Credit Rating?

1.00pm -2.00pm Lunch break

2.00pm -3.30pm
Prioritize debts recovery

Unless we prioritize recovering debts, it will go down as a result of poor debt recovery management
Collection Policy
Right attitude for Collection
Negotiation Techniques
Hire right person
Build Customer Relationships
The techniques
Telephone Collection Skills
Reminder letters
Site visits
What went wrong?

3.30pm - 3.45pm Break

3.45pm -5.00pm
Case Study

How to reduce the risk of late payment
Explore external collection methods
Outsource to Debt Collection Agencies
Debt recovery through Legal Proceeding

05.00 pm End of Training Session

Highly Interactive Session, with a bilateral approach to the subject matter allowing participants to share incidences at respective work locations.
Short Video Presentation
Mind Mapping and Recap Sessions
Workshop Session – allowing participants to have hands-on participation in the application of planning, implementation, execution, and compliance inspections strategies and work in synergy with other participants
Ice Breaking / Monotony Breaking Sessions – Purpose of rejuvenating the min

MR B. H. SOO (SOO BEE HONG)
Master of Science in Technology Management, University of Staffordshire (UK)
Bachelor in Business and Administration, University of South Australia (Australia)
Executive Diploma in Management, University of Malaya (Malaysia).

B H Soo has been involved in the area of Credit Management for the past 35 years, with the last 30 years in the management team. Trained by Americans and worked his way up, ‘rank and file’, and his working experience in various industries, together with 5 years in the Sales, he had accumulated vast, hands-on working experience, which had contributed greatly to making his credit control and debt collection training sessions very practical and performance orientated. He is currently a Credit Manager, heading the Credit Department of a foreign-based company.

B H Soo, who holds a Master of Science in Technology Management from University of Staffordshire (UK), a Bachelor in Business and Administration from University of South Australia (Australia) and an Executive Diploma in Management from University of Malaya (Malaysia), is a qualified trainer who has completed the Trainer’s Certification from Pembagunan Sumber Manusia Berhad (PSMB).

As B H Soo’s forte is in Credit Management, he carefully craft and customizes his credit control and debt collection training sessions that meet organizational needs and carries out the sessions effectively, which is not only practical but performance orientated. As a spinoff, he is also conduct training in the Customer Service, Credit control for Sales People, Effective Telephone Collection.

B H Soo is passionate about teaching as he reckons it is his social responsibility to ‘transfer the knowledge and skills’, he had learned and acquired over the years, back to society. According to him, there is nothing more satisfying than being able to pass down his knowledge and experiences to the next generation. He subscribes to the philosophy of ‘my attitude is my choice’ - although I cannot change my world but I can change my attitude about it, and lives a healthier and happier life”. He is therefore energetic and highly-charged when conducting training sessions.

B H Soo is an associate member of Malaysian Institute of Management, a committee member of Association of Credit Management Malaysia and an affiliate member of Institute of Credit Management (UK).

Or

We have a faculty of specialists who can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

“Before attending the course, I feel demotivated as I unable to engage with customers. However, during the course, I learned the way how to engage with customers. I feel more motivation and have more idea on how to engage with customers. Overall, it is an excellent training by Mr. Tan. I personally like the topic related to credit management and credit assessment.” – YH, Tan, Credit Control – See Hoy Chan Sdn Bhd

“I feel there is a need to learn more on debt prevention and collection. During the course, I got to learned what I needed which is the strategies and effectiveness of debt collection. After the course, I feel the objective of this training is achieved. Tan is knowledgeable and good ability to deliver the training successfully. I particularly like the topic related to strategies of collection.” – Nor Azlina, Senior Associate – Pos Malaysia Berhad

“Before the training, I feel that I have minimal knowledge about debt collection. However, during the course, I gained a lot of knowledge on strategies and effective to do collection during the training. I feel the training objective was achieved. Tan has very good knowledge on collection and he delivers the subject very well. It is a very good training to attend. I particularly like the topic related to strategies of collection.” – Siti Adiya,Senior Associate – Pos Malaysia Berhad

“After the course, I see the importance of credit control to a company. Tan is very aggressive and well experience trainer. I learned about strategies of collection through this training and all areas covered by Soo were great.” – Norhayati Alias, credit controller – Merck Sdn Bhd

“I learned how to handle difficulties on collection when dealing with customer. After the course, I fell how important the role as credit controller to the company. Tan has good experience, presentable and well knowledge on credit management. I particularly like the topic related to influential skills.” – Serene Chan, Senior Credit Management Executive – Merck Sdn Bh

Normal Fee	Early Bird	Group Fee
Sign up 1 pax	Sign up 1 pax	Sign up 3 pax or more
Pay 1 day(s) before course starts	Pay 14 day(s) before course starts	Pay 14 day(s) before course starts
MYR 1790 per pax	MYR 1300 per pax	MYR 1200 per pax
USD 520 per pax	USD 380 per pax	USD 350 per pax

Upon successful completion of this program, you will receive an Certificate of Achievement.

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com

Session	Location	Register
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Effective Debt Collection and Credit Management