Managing E-Commerce Logistics and Fulfilment

In the rapidly evolving e-commerce sector, mastering logistics and fulfilment is crucial for achieving operational efficiency and enhancing customer satisfaction. This comprehensive course, "Managing E-Commerce Logistics and Fulfilment," equips professionals with the skills needed to optimize their e-commerce logistics framework. Participants will gain valuable insights into managing both physical and information flows, navigating regulatory compliance, and leveraging best practices for transportation and inventory management.

The course covers essential aspects of e-commerce logistics, including transportation management, statutory regulations, and inventory flow. By focusing on practical strategies and the latest industry trends, participants will learn how to streamline operations, reduce lead times, and implement effective risk mitigation strategies. Enhance your expertise in e-commerce fulfilment and logistics, and drive your organization's success with advanced skills and actionable knowledge.

To enable participants to:

Understand the orientation and implementation framework
Learn the critical operational and executional factors
Build and strengthen transactional and relational aspects

All executives and managers from the departments of Procurement, Finance, Planning, Ordering, Logistics, Shipping, Marketing.

All business owners in the E-Commerce and online sectors.

Day 1: 9:00AM - 5:00PM

9.00AM - 10.30AM
The contemporary E Commerce Conceptual and Definition :-

Implied undertakings of source-store-supply paradigm through tangible and intangible channels in the logistical pipeline.

10.30AM - 10.45AM Break

10.45AM - 1.00PM
The components and characteristics of E Commerce Logistics :-

Executing the elements in physical flow and information flow in meeting customer and order fufillment.

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM
The importance and relevance of Transportation Management :-

Essentialities of tactical planning and strategic monitoring in the operational movement of goods in and out of the organization.

3.30PM - 3.45PM Break

3.45PM - 5.00PM
The importance and relevance of Transportation Management (Continuation)

Day 2: 9:00AM - 5:00PM

9.00AM - 10.30AM
The Subsidiary Management areas of materials and inventory flow :-

Focusing the process of order anticipation to order fulfillment in transforming the change of form, time, place and utility value.

10.30AM - 10.45AM Break

10.45AM - 1.00PM
The Statutory and Regulatory aspects governing E-Commerce :-

Mandatory compliance in customs formalities, import export restriction, carriage indemnification and obligatory compliance of goods certification.

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM
The outlook perspectives in tandem with best practice and process :-

The improvement and refinement roadmap governing customer service excellence, lead time compression, risk mitigation, cost optimization and artificial intelligence adaptability.

3.30PM - 3.45PM Break

3.45PM - 5.00PM
The outlook perspectives in tandem with best practice and process (Continuation)

A workshop seminar presentation with simplified illustration and description. Complete with self-assessment exercise and small group discussion.

Mr Stephen Kum
MBA (US)
Certified Trainer HRD Corp
Fellow of The Institute of Logistics & Transport,
Fellow of The Institute of Business Administration
Former Vice-Chairman of the Persatuan Logistik Selangor
Co-founder of Global Logistician Network (GLN)

Stephen comes to you with more than 30 years of hands-on experience in the fields of international trade, global procurement, freight operation, logistics, and supply chain management. His consultancy expertise relates to Incoterms execution, trade documentation, suppliers development, shipping risks, and export strategies.

He was the Managing Director of a global logistics provider with a network in the UK, USA, and Australasia. He has held various contractual senior positions as Country Manager of Esprit Shipping (HK), Sales Director with Karl Schroff Associates (US), and Business Development Manager with Port Cargo International (UK). Associated with Cambridge International College as their Training Consultant, Program Examiner with Durham Logistics College, and Resident Consultant with TPL Global Chains Management.

He has been involved in corporate training and executives development programs since 2002 for national corporations, industry associations, and the academy of learning excellence. Multinational companies and global market leaders including Conference and Forums organizers. His embassy clientele includes trade divisions of the Nigerian Embassy, Sudan Embassy, and Royal Thai Embassy in Kuala Lumpur. He has developed Shipping programs for Institute Technology Multimedia, Logistics program for Sentral City Institute, Freight management program for PSNB, and Open University Malaysia. Developed post-graduate courses in Supply Chain Management for Camden University and Export Management for Metropolitan University organized and others.

To book Stephen for speaking, training, or consultancy engagements, please contact us at info@iTrainingExpert.com

Contact us at +603 8074 9056 or mobile +6012 6869 628 | +6018 2175 123

Normal Fee	Early Bird	Group Fee
Sign up 1 pax	Sign up 1 pax	Sign up 3 pax or more
Pay 1 day(s) before course starts	Pay 14 day(s) before course starts	Pay 14 day(s) before course starts
MYR 2990 per pax	MYR 2600 per pax	MYR 2500 per pax
USD 890 per pax	USD 760 per pax	USD 730 per pax

Upon successful completion of this program, you will receive an E-Certificate of Achievement.

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com

Session	Location	Register
17 - 18 Jul 2025	SELANGOR, Malaysia	Register
04 - 05 Dec 2025	SELANGOR, Malaysia	Register

Managing E-Commerce Logistics and Fulfilment