People Management Skills; Managing Different Personalities

By the end of the Leadership Communication program training, you will be able to:

• deal with different types of people's emotion
• know the hot buttons that will trigger emotions
• understand your own emotions and how to manage it
• apply different methods to manage people
• communicate effectively with different types of people in the organization.

Managers and Senior Management who manage themselves and others

Day 1
Module 1: Understanding Personalities at Work

• Raising awareness of the effect of personality styles on communication and harmony at work.
• Participants learn about their personal styles and those of their team members
• Understand and work with the styles of others

Module 2: When Values Collide

• Raising awareness of the effect of personal values and attitude at work.
• Participants learn about their personal values and those of their team members
• Participants learn to respect each other’s values
• Participants learn to see how their values align with corporate values

Module 3: The Art of Flexing and Instant Rapport

• Participants learn to blend their styles with those of their team
• Participants are taught how to build rapport to make important interaction with others meaningful

Day 2
Module 4:Leadership Traits and Styles

• Raising awareness of the effect of leadership styles on communication and influence at work.
• Participants learn about their own styles and those of their team members

Module 5:Situational Leadership

• Understanding that different leadership styles are good for different situations.
• Participants brainstorm the styles used by great leaders in their case studies

Module 6:Skill/Will Matrix

• Participants debate about the importance of Skill Vs Will.
• Participants learn about which leadership approach is necessary for different combinations of skill/will levels

Approach: 

Experiential learning with Neuro-Linguistics Programming.

A combination of Profiling Tools, Roles Play, Case Studies and Cognitive Reflection all combined in a comprehensive workbook complete with practical and written exercises.

RACHEL KHOR
Certified Master Performance Coach (ICF Approved - International Coach Federation)
From DC Psychology International & American Institute of Business Psychology 
Certification in Colored Brain Communication
Certification in Human Drivers & Motivation
Certification in Dynamic Speaking
Certification in Curriculum Development
Certified Trainer in Emotional Quotient
Certified Professional Facilitator
Certified Trainer PSMB (Ministry of Human Resources Malaysia)
Certification in Neuro Linguistic Programming (NLP)
Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH)

Rachel Khor is currently the Principal Trainer & Chief Learning Strategist as well as an experienced entrepreneur & businesswoman for the past 40 years.

She is a Master Trainer in Creativity & Thinking Outside The Box, Problem Solving Skills, Master Your Mind, Emotional Intelligence & Emotional Drivers, Success Tools & Colored Brain, Communication, Negotiation, Peak Performance, Goal Setting, Positive Work Attitude, Leadership & Sales Warriors.

She has undertaken training, consultancy & facilitation projects with various companies, both private & public sectors. She is a sought after Learning & Development Strategist, People Developer, Trainer, Coach & Mentor.

Her training incorporates effective evaluation methods, powerful techniques of varied disciplines & practical tools for all her learning solutions. Driven by a passion for delivering awesomeness, she ensures she execute cutting edge learning technologies, share highly relevant knowledge, provide critical & up to date information, deliver time tested methodologies & conduct interactive sessions - all are formulated to achieve results like never before.

Her determination & speed in producing training solutions is one of the key reasons her clients keep coming back to her over & over again. Her research, knowledge & experience made Rachel Khor in the front line within her profession.

She loves people development - during her high impact training sessions she is committed, dynamic & outcome driven. She utilizes Accelerated Training methodologies to inspire change & fast results.
She trains with her personal brand of positivity, charisma & focus which greatly motivates her participants to achieve greater heights of achievement.

Participants have described her sessions as inspiring, thought provoking, energetic & easy to understand.

During her sessions, her ability to be neutral, non-judgmental, supporting the group & upholding its wisdom has allowed her to effectively extract participation in a magical way.

Based on the belief that every individual has a core genius & the ability to soar given the right opportunity; Rachel's training methodology breaks limiting beliefs, overcomes obstacles & cultivates trust across cultures.

Rachel receives rave reviews/excellent ratings due to her dynamism, knowledge & fantastic rapport with her participants. She achieves this by ensuring her training is relevant & solution based - always updated with new ideas, strategies & techniques.

CLIENTS FROM RACHEL’S INHOUSE & PUBLIC TRAINING INCLUDE:

OIL & GAS - BP Amoco, Caltex, Petronas Holdings, Petronas Dagangan, Petronas Carigali, Petronas Penapisan, Petco, Qatar Oil & Gas, Shell, Talisman, Carigali-PTTEPI Operating Company Sdn Bhd.

BANKING & FINANCE - Ambank, Bank Negara Malaysia,  EON Bank, BSN, Bank Rakyat, Exim Bank, HSBC, Maybank, RHB Bank, Public Bank, OCBC, UOB Bank, Affin Holdings, AEON Finance, I2M Ventures, Kementerian Kewangan, Securities Commission, Ambank Unit Trust,   Danajamin, Kenanga, Pan Malaysia Pools

INSURANCE - ACE, Aneka, MAA, Malaysian Reinsurance, Malaysian Institue of Insurance, Tokio Marine,  Transnational Insurance Brokers

MANUFACTURING COMPANIES - AIC Semiconductor,  Abbott Medical Devices, Agilent, Ansell, Bristol Industries, Broadway, Cam Precision, Camcar Textron, Cameroon, Compaq, Continental Sime Tyre, Dell, De Gems, Emhart Glass, Formosa Prosonic, GS Packaging & Paperboard, Halton, Jalex, Kotak, KSWE, Infineon,  Impressive Edge, Jasa Kita,  Kanzen,  MATC Technology, Merck, Michellin Tyres, Mimos, MRCB Bhd,  Munchys, Royal Selangor International, San Miguel, Sharp Roxy, Selangor Industrial Corporation, Samsung, Sara Lee, Scenic Moulding Bhd, Sharp Roxy, SIRIM, Tencate, Takeuzi, Texchem, Totokiki, Toshiba, Watta Battery, Niro Ceramic, Yeo Hiap Seng, White Horse Ceramic, V Source,  WPG International

PORTS, AIRPORTS, UTILITUIES & TELECOMMUNICATION - Malaysian Airport,  MAS, KLAS Airport Services, Port of Tanjung Pelepas, Westport, Johor Port, TNB, Telekom, Maxis, Measat, MRT Corporation, NetX Holdings, Sabah Electricity Board, Sabah Energy Corporation, Sarawak Energy, Waterson

PROPERTY, HOSPITALITY & HOSPITALS - ERF, IOI Group, Global Bond, KSL Property, Sunrise, SP Setia, Selangor Dredging, TPPT, Worldwide Holdings, Genting Group, Hotel Equatorial, Hotel Puteri Pacific, Eastin Hotel, Saujana Resort  Sibu Island Resort, Sunway Putra ,Subang Medical Centre,  Ampang Puteri Hospital,Kuala Lumpur Sports Medicine Centre Sdn Bhd

ASSOCIATIONS & CLUBS - ADFIM (Association of Development & Financial Institutions Malaysia), Malaysian Export Academy/Exporters Club, FMM (Federation of Malaysian Manufacturers), MII (Malaysian Insurance Institute), Naza Academy, PSDC (Penang Skills Development  Corporation), UEM Academy, Vistage Malaysia (CEOs Club)

UNIVERSITIES - Open University, Universiti Kebangsaan Malaysia, Universiti Malaya

GOVERNMENT -Attorney General Office, FINAS, DBKL, Ministry of Finance, Minsitry of Health, Ministry of Agriculture, Malaysian Navy, Perancangan Bandar & Desa, Permodalan Nasional Berhad. Malaysia Thailand Joint Authority, Sabah Tourism

OR

DR BALAN DASS
HR Business Coach
PhD (Adult & Continuous Ed, UPM)
 M.Ed (Training & Development, UK) 
Post-Grad Dip HRM (UK) 
C-IV Certificate in Training and Workplace Assessment (Australia)
CAHRP

Work Experience
Dr Dass comes with 30 years of HR, Learning and Development corporate work and training experience. Early in his career, Dr Dass worked for SMEs’ and MNC before setting up his own human resource and training practice. 

He worked as a HR Manager in a leading Real Estate Agency with a work force of about 500, before he moved on to Electrolux Group, as their Training Manager at the Electrolux Business School. Here, he helped to design, deliver and evaluate training programs conducted at all levels. He had personally commissioned a video shoot on operations cleaning for the cleaners which is still being used. He ran supervisory, executive and management development programs at the Electrolux Business School. 

Dr Dass was the CEO and  Principal of Skills and Management Institute of SKB. During his tenure, he also developed and organized conventions, boot camps for the real estate agents. He can be mentioned as the pioneer who created a systematic training curriculum for the real estate industry in Malaysia

Dr Dass also has served at leading private and public universities including institutions from Australia, UK, USA and France, who are affiliated with local universities. Some modules taught by him, includes, Change Management, Leadership, Human Resource Management, Adult and Continuing Education.

Professional Membership

• Life member and National Deputy President of Malaysian Institute of Human Resource Management (MIHRM) 2010-2012. 
• National Vice- President, Academic/certification director for OUM-IPD-MIHRM Diploma collaboration.
• Chairman - Academic education and training Membership of Malaysian Institute of Management  and Technology Association of Malaysia, 2012-2013

Professional Certifications  

• Certified “Catalytic Instructor” by Dr Scott Parry of Training House US
• Accredited trainer for TEAM Management Systems, UK, 
• Accredited trainer for DTS International, DISC Inventory, Australia, 
• Accredited trainer for Tee Side Tertiary College, UK, in Supervisory Management. 
• Certified Trainer (MIM) & HRDF
• Certified trainer to conduct the Pin Plan Program from Germany. 
• Certified change management practitioner by PROSCI USA

Appointments and Awards

• Professional advisor by the Chartered Institute of Personal and Development (CIPD) UK.
• HR Consultant with the National Human Resource Center, PSMB, Malaysia 
• ‘Excellent Facilitator’ Award for the year 2011 from MIHRM. 
• Competent Toastmaster and has held positions from being a committee member to president and division governor, in Toastmaster International, and Rotary International, where he was invited to facilitate youth development programs in Spain, Australia, USA, India and Malaysia.
• Disciplinary committee at the Royal Lake Club, Malaysia 

Author
As an author, he has published: ‘Adult & Continuing Professional Education Practices’, published by Patridge-Penguin
To contact Dr Dass for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869  628 | or email: info@iTrainingExpert.com    

Or

We have a faculty of  specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123.

“I find it hard to persuade and influence others before I attended the course, but after I was shown how to unleash my inner potentials to influence people I find that engaging people is not as difficult as I previously thought it was” – Naza, HEAD, PETRONAS Carigali Sdn Bhd

“Very much liked the approach. This course teaches me how to interact effectively with the management and rest of colleagues through influencing according through behaviours that will make communication at workplace much easier than before.” – Fauzi, TS OIL, PETRONAS Carigali Sdn Bhd

“I used to interact less due to lack of self-confidence but after the training I find that my views on people changed and it is much easier to connect the dots of people around me and it boost my self-confidence to further engage with people of all backgrounds in future.” – Shamri, Terminal Support, PETRONAS Carigali Sdn Bhd

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com