In today’s competitive business environment, an effective manager is also a coaching manager, one who actively helps his or her people to learn and grow, and who coaches to generate business results. To be effective, a manager must be able to determine if the situation calls for coaching or counselling In order to improve upon the behaviors and which intervention to draw upon to address either one. Managed effectively, Performance Management and appraisal is the key to an organization achieving its goals while helping to create a climate for a more engaged workforce.
The Performance Management program provides participants with the key understanding and skill application in managing performance as well as the use of coaching as an approach to maximize the potential of their people.
Upon completion of this Performance Management program, the participants will be able to:
- Comprehend the broader perspective of performance management and how it is aligned to the organization’s vision and values, and where applicable, it’s competency model
- Learn and apply the required mindset and fundamentals of managing people in relation to managing performance and coaching
- Understand and apply the setting of SMART performance objectives
- Use and be specific when observing behavior in the context of managing performance and development
- Comprehend the common appraisal structure, roles and responsibiltiies and prepare for their appraisal interview
- Understand the differences between coaching and counseling
- Provide a perspective into training and development, succession planning and rewarding.
Managers, supervisors and other individuals who manage employees's Performance and KPIs
Day 1
Module 1: Key components of performance management and how it relates to your business
- Objectives and achievements
- Competencies
- Performance rating
- Development planning
- Best Practices in Performance Management
Module 2: The 6 key questions in performance management
- Using the 6 key questions to help every employee to bring out the best in them
Module 3: The Pre-requisites for Managing a High-Performance Organisation
- Principles and mindset
- Understanding differences
- Real Life Case studies for discussion
Module 4: Critical Factors in Communication
- Building trust and rapport
- Listening intently, Questioning Sharply
- Good, Bad and Ugly in Giving Feedback
Module 5: Objective setting
- SMART concept and application
Module 6: The importance of behaviours in performance
- Observation versus subjectivity
Module 7: The performance discussion
- Preparation for the discussion and the performance interview
- Dealing with Difficult Performance Review
- Practice: Conducting the Appraisal Session
Module 8: Performance Evaluation; When to coach?
- Coaching versus counselling
Module 9: Coaching framework
- Model
- Practice: Workplace scenarios
Module 10: Evaluation Method
- Understanding ratings
- Common evaluation errors
Short lectures, exercises and presentations, cases, role plays, and sharing of experiences
DR DASS
HR Business Coach
PhD (Adult & Continuous Ed, UPM)
M.Ed (Training & Development, UK)
Post-Grad Dip HRM (UK)
C-IV Certificate in Training and Workplace Assessment (Australia)
CAHR
Work Experience
Dr Dass comes with 30 years of HR, Learning and Development corporate work and training experience. Early in his career, Dr Dass worked for SMEs’ and MNC before setting up his own human resource and training practice.
He worked as a HR Manager in a leading Real Estate Agency with a work force of about 500, before he moved on to Electrolux Group, as their Training Manager at the Electrolux Business School. Here, he helped to design, deliver and evaluate training programs conducted at all levels. He had personally commissioned a video shoot on operations cleaning for the cleaners which is still being used. He ran supervisory, executive and management development programs at the Electrolux Business School.
Dr Dass was the CEO and Principal of Skills and Management Institute of SKB. During his tenure, he also developed and organized conventions, boot camps for the real estate agents. He can be mentioned as the pioneer who created a systematic training curriculum for the real estate industry in Malaysia
Dr Dass also has served at leading private and public universities including institutions from Australia, UK, USA and France, who are affiliated with local universities. Some modules taught by him, includes, Change Management, Leadership, Human Resource Management, Adult and Continuing Education.
Professional Membership
- Life member and National Deputy President of Malaysian Institute of Human Resource Management (MIHRM) 2010-2012.
- National Vice- President, Academic/certification director for OUM-IPD-MIHRM Diploma collaboration.
- Chairman - Academic education and training Membership of Malaysian Institute of Management and Technology Association of Malaysia, 2012-2013
Professional Certification
- Certified “Catalytic Instructor” by Dr Scott Parry of Training House US
- Accredited trainer for TEAM Management Systems, UK,
- Accredited trainer for DTS International, DISC Inventory, Australia,
- Accredited trainer for Tee Side Tertiary College, UK, in Supervisory Management.
- Certified Trainer (MIM) & HRDF
- Certified trainer to conduct the Pin Plan Program from Germany.
- Certified change management practitioner by PROSCI USA
Appointments and Awards
- Professional advisor by the Chartered Institute of Personal and Development (CIPD) UK.
- HR Consultant with the National Human Resource Center, PSMB, Malaysia
- ‘Excellent Facilitator’ Award for the year 2011 from MIHRM.
- Competent Toastmaster and has held positions from being a committee member to president and division governor, in Toastmaster International, and Rotary International, where he was invited to facilitate youth development programs in Spain, Australia, USA, India and Malaysia.
- Disciplinary committee at the Royal Lake Club, Malaysia
Author
As an author, he has published: ‘Adult & Continuing Professional Education Practices’, published by Patridge-Penguin
To contact Dr Dass for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email:
info@iTrainingExpert.com
Or
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at
info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
"Dr Dass, thank you for helping us in aligning the team with the right framework and frame of mind through this Performance Management workshop." CEO
"Before attending this Performance Management training, I though there is nothing much to learn anymore. However, after attending Dr Dass's session, I feel this training is good as I learn how to develop the potential staff, set competencies and techqninues on evaluating the results upon performance appraisals', HOD, Sales
"I always think that performance appraisal is challenging as I need to rate my staff's competency quantitively. I feel good after attending this Performance Management training as I have learned useful and practical methods for my coming appraisals for my staff," Emily, Business Development Manager
" I love the activities as it is relevant to our company's KPI. Anyway, Dr Dass is a great trainer with lots of experience to share. Keep it up!" Joanne, Pre-Sales Team Lead
" In the Performance Management workshop, I have learned that effective communication is truly important as it impacts the subsequent overall performance of my staff in my organisation." KS Low, Pre Sales Senior Specialist
Normal Fee |
Early Bird |
Group Fee |
Sign up 1 pax |
Sign up 1 pax |
Sign up 3 pax or more |
Pay 1 day(s) before course starts |
Pay 14 day(s) before course starts |
Pay 14 day(s) before course starts |
MYR 3490 per pax |
MYR 2890 per pax |
MYR 2790 per pax |
USD 1030 per pax |
USD 850 per pax |
USD 820 per pax |
Upon successful completion of this program, you will receive a Certificate of Achievement.
Payment mode:
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.