You've come to the right course then.
Dealing with customers and handling their complaints on the telephone is stressful and risky business!
When complaining customers turn confrontational, over demanding, or unreasonable, it becomes formidable than ever to deliver helpful, courteous service.
In this course, we will share with you how to met the 'challenges' with a take-charge attitude and a positive outlook to help your customers immediately feel good about doing business with your organization.
We know that you must have some skills to handle your job but sometimes, even the most helpful and caring people do need to sharpen their skills, enhance their experience, or change attitude to handle a really tough customers.
With the sharing to tools, tips and techniques in this proven effective workshop, learn to to provide the kind of superior, commendable and superior service that results in satisfied, loyal customers. You want to retain loyal customers who support your business, purchase your products and services, and recommend your organization to others!
By the end of the course, participants will be able to:
Here are just some personal and professional rewards you could earn from just being able to have such of exceptional customer service on the telephone.
Don't just listen to complaints, but learn from them … and prevent future problems while solving current ones!
Day 1
Module 1: Telephone Etiquette Essentials
Module 2: Active Listening vs Not Listening
Module 3: Articulate Speaking on The Phone
Module 4: Understanding Customer Expectations from their Perspectives
Module 5: Powerful Probing Skills – Asking the right questions that customers feel that you care!
Day 2
Module 6: Dealing with difficult and angry callers
Module 7: Developing Two-Way Win-Win Communication
Module 8: Writing apologetic email with the correct structure and tone.
Interactive input, case study presentation, group discussion and role play.
Normal Fee | Early Bird | Group Fee |
---|---|---|
Sign up 1 pax | Sign up 1 pax | Sign up 3 pax or more |
Pay 1 day(s) before course starts | Pay 14 day(s) before course starts | Pay 14 day(s) before course starts |
MYR 3490 per pax | MYR 2890 per pax | MYR 2790 per pax |
USD 1030 per pax | USD 850 per pax | USD 820 per pax |
(Fee inclusive of Training Materials & Certificate of Achievement)
Upon successful completion of this program, you will receive a Certificate of Achievement.
1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat.
Courier your cheque payment to our Finance HQ.
*Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international
We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com