Winning Employee Engagement

Recent studies on employees have shown that the quality of Employee engagement can determine the business performance of an organisation. The results is than see in increasing shareholders' value, lower attrition rate, better employee satisfaction and better employee retention rate.

This programme is designed to help senior executives and managers identify the drivers of engagement in their staff and work with them to build a culture of engagement in their organisation.

At the end of this Winning Employment Engagement programme, participants will be able to:

Articulate why traditional reward and recognition programmes fail in many organisations
Identify the areas where they need to work on to establish and maintain a culture of engagement
Demonstrate understanding on how employee engagement can impact on the business performance of the organization
Develop and cultivate persuasive and influencing skills
Design an action plan on how to foster engagement across a multi-generational workforce
Contribute questions to survey tool to measure employee engagement
Brainstorm on and implement a model to cultivate a culture of engagement in the organisation

Management team
Heads of Departments
Senior executives
Team Leaders

DAY 1
9.00 am - 5.00 pm

9.00AM - 10.30AM
Module 1: The Meaning of a Culture of Engagement

In this session, participants will be made aware of the culture of engagement. They will be given the opportunity to give their observations on why the traditional system of reward and recognition fail in many organisations.

Key Learning Points:

Why traditional reward and recognition approach fail
Identifying the values of staff
Employee engagement vs. Engagement motivation

10.30AM - 10.45AM Break

10.45AM - 1.00PM
Module 2: Gaining Employee-Organisational Alignment

In this session, participants will realize that the challenge for businesses is to create an environment where employees understand and commit to the company’s direction, strategy and goals. An organizational framework that addresses all the components of a business will be introduced to the participants. Participants will be encouraged to give their input into each component.

Key Learning Points:

“Fit for purpose” organizational structure
People, systems and processes
Leadership
positive work environment
Organizational framework

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM

Module 3: Engagement Drivers

In this session participants will learn that engagement leads to higher financial performance, higher customer satisfaction and higher employee retention. Participants will identify the engagement drivers and work on them.

Key Learning Points:

Identify the engagement drivers in your company
How well are we doing?
Areas to ask in questionnaires to identify engagement drivers

3.30PM - 3.45PM Break

3.45PM - 5.00PM

Module 4: Persuasion Is Influencing

In this session, participants will learn to use the techniques of persuasion so as to influence the people around them to be engaged. Participants will learn to develop and use the listening and questioning techniques.

Learning Areas

Deep Listening techniques
Sharp Questioning techniques
Business-like Consultative techniques

DAY 2

9.00AM - 10.30AM
Module 5: Fundamentals of Influencing Skills

In this session, participants will be coached on the fundamental techniques of influencing skills.

Learning Areas:

“Pull” not “Push”
Getting the other person to be involved in discussion
Persuade, don’t manipulate
Focus on behavior rather than personality
Seek to understand

10.30AM - 10.45AM Break

10.45AM - 1.00PM
Module 6: Persuasive and Influential Behaviours

In this session, participants will learn how to cultivate persuasive and influential behavior.

Learning Areas:

What image do you want to project?
Developing a strong enthusiastic voice
Speaking fluently without hesitation
Using open ended questions

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM

Module 7: Creating An Engaged Workforce

In this session, participants will be coached on practical techniques on to how to get the workforce engaged in their work.

Learning Points:

Commitment to organisations core values
The C O M M I T Approach

3.30PM - 3.45PM Break

3.45PM - 5.00PM

Module 8: Putting It All Together

Review, Reinforce and Action Plan

Interactive and participative power point presentations
Case Studies & Discussion
Role Plays
Debriefing Sessions

Mr T. Veloo (Dr)

Mr Veloo has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987.

He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work.

While working in the manufacturing sector he pursued an MBA program from University Kebangsaan Malaysia, majoring in General Management in 1998. Upon completion of his MBA, he dedicate his time in training, learning and human resources development.

To date he has conducted more than 900 training program mainly in the area of employee development, customer management and operations management/ improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia and English has given him a competitive advantage especially in the present workplace condition

During his career as a corporate trainer he realized a major concern by organizations regarding Transfer of Learning which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programmes. To name a few are University of Malaya, University of Technology Malaysia and University Putra Malaysia.

Mr Veloo has conducted a great deal of trainings in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality trainings to more than 5000 clients over the past ten years.

He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programmes because of his vast industrial exposure in various areas.

He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.

Or

DANIEL WONG
Member of Malaysian Institute of Management
Certified Professional Trainer, MIM
MBA (General) University of Hull, UK
Council of Engineering Institutions (UK) Part I & II
Associate Member of Institute of Electrical Engineers, UK
ISO Standardization Internal Auditor
NLP Master Trainer Certification, NFNLP US
Certified Master Conversational Hypnotherapist, IAPCH US
Certified Specialist in Neuro-Hypnotic Repatterning, SNLP US
International Diploma in Sound Therapy, IAST Alicante, Spain

Daniel, an International Master NLP Trainer and Certified Mental Therapist, has more than 30 years experience in the corporate world, out of which 20 years has been spent on therapy work, coaching and training: teaching EQ, AQ, Critical & Creative Thinking Skills, Design Sprint Thinking Approaches, Management & Leadership Skills, Communication & Interpersonal Skills, Coaching & Negotiation skills - training Companies and individuals on Sales, Consulting, Neuro-Linguistic Programming (NLP) and Sub-conscious learning skills. And in the process, continually coaching and motivating all his students and associates to learn, grow and expand their personal paradigms and horizons.

He also has extensive experience in mental therapy: helping patients from all walks of life successfully recover from fears & phobias, melatah, major depressions, post traumatic syndromes, obsessive compulsive disorder, kundalini psychosis and schizophrenia.

He is an engineer by profession and has completed his professional engineering degree, the Council of Engineering Institutions, UK., Part I & II within 2 years, one year short of the normal period of 3 years. As such he was awarded: Excellent Performance Award in the Professional degree. Positions held in the various multi-national corporate companies include from a young installation/service engineer to department manager & general manager of a leading MNC. Currently, he is a Certified Professional Trainer with the Malaysian Institute of Management (MIM) and Cambridge ICT. He is a Certified Master NLP Trainer of the National Federation of Neuro-Linguistic Psychology, USA and also a Certified Master Conversational Hypnotherapist of the International Association of Professional Conversational Hypnotherapist, USA.

He specializes in coaching CEOs, senior managers and entrepreneurs in highly sought-after skills in areas of creative and innovative skills in leading organizations and people management. His passions are in the study and application of the latest psychologies, mental tools and techniques in reading and handling people; especially in areas of Effective Communication & Negotiation skills, Management & Leadership Skills and Sales, applying Neuro-linguistic Programming and Subconscious Learning to accelerate adult learning.

Daniel recognizes the great potential within each individual participant and he believes in making a difference in their learning through his personalised, demonstrative, practical and dynamic approach to make training an enjoyable and invaluable experience. His passion for training stems from his innate desire to empower all those individuals who are keen to seek knowledge, higher consciousness, mental health and self-improvement; so that they can be the person they need to be to have what they want in life.

To contact Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com

Or

We have a faculty of specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Normal Fee	Early Bird	Group Fee
Sign up 1 pax	Sign up 1 pax	Sign up 3 pax or more
Pay 1 day(s) before course starts	Pay 14 day(s) before course starts	Pay 14 day(s) before course starts
MYR 2990 per pax	MYR 2600 per pax	MYR 2500 per pax
USD 890 per pax	USD 760 per pax	USD 730 per pax

Upon successful completion of this program, you will receive a Certificate of Achievement.

Payment mode:

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com

Winning Employee Engagement