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Workplace Diversity

Overview

Diversity in the workplace refers to a workforce comprising of individuals of varying gender, religion, race, age, ethnicity, sexual orientation, education, and other attributes. 
 
There are lots of benefits in such working environment but it comes with its unique set of challenges. 
 
This Workplace Diversity workshop shares with employees the best practices when interacting with individuals with diverse backgrounds. We discuss how to break the barriers (ethnic, social, political differences, etc.) of employees for different background, how they can understand each other/ Today, the internet and modern technology have opened up new marketplaces that allow us to work with new geographic locations and cultures.
 
In this increasingly competitive global market place, having cultural intelligence (CQ) to manage diversity and to intellectually communicate effectively across cultures is now a key competency for all employees.
 
This is because every culture has a different set of values, business ethics, accepted behavior and decorum. The understanding of cultural differences, cultural emphasis and cultural roles and practices, the knowledge and strategy to communicate effectively with people of different cultures and the management of such diversity, have become vital to sustain a successful global environment. 
 
In this workshop, you will learn the work values, attitudes and assumptions that derive from people of various cultures, and know how to apply and manage cross cultural intelligence at work to encourage diversity awareness and reinforce inclusion.
 
You will have an increased awareness of “World-mindedness”, and a greater understanding on how to manage diversity in cross-cultural situations, as well as be able to manage expectations and communicate in a way that promotes engagement and productivity at the global marketplace. This will lead to better job performance and an increased self confidence in communicating effectively across cultures – a skill which is now vital.other more so that they can work jointly and productively as one team.ns and group activities to apply what is learnt to workplace scenarios across cultures.

Learning Outcomes

By the end of the Workplace Diversity program, you will be able to:

  • Increase awareness of your own culture as well as other cultures;
  • Develop an understanding of how our own culture and the culture of others affect our cultural assumptions, the way we behave, communicate and react in a variety of daily situations within the business environment;
  • Understand challenges when you communicate with people of different cultures; and
  • Be able to manage diversity, adapt to and be more productive during interaction with foreign team members, global counterparts and partners.

Who Must Attend

Suited for individuals and teams who wish to learn to manage diversity by increasing their cultural intelligence and the ability to communicate, work and collaborate better with others from different cultures.

Course Details

Module 1: The Importance of Cultural Intelligence (CQ)
Culture is not always conscious - Understand what culture is and how it affects us
From IQ to EQ to CQ (Cultural Intelligence)
Characteristics and components of cross cultural intelligence
Assess your Cultural Intelligence – Where are you now?
 
Module 2 : Moving Beyond Bias and Stereotypes
5 Blocks to Intercultural Communicationa
4 Stages of adaptation
Key skills to build culturally competency
 
Module 3 : Understand The Cultural Dimensions to Weigh Cultural Differences
Hierarchy vs Egalitarianism
Indirect vs Direct
Collectivism vs Individualism
Relationship vs Task
Caution vs Risk
Polychronic vs Monochronic
High context vs Low Context
 
Module 4 : Communication Styles across Cultures
Understanding our own communication style
Understanding the true meanings of “Yes”, “No”, ”Probably”, “I think so”, “I have a small suggestion” or of saying Nothing
Bridging the gap in communication styles
Strategies for effective communication across cultures
 
Module 5 : Managing a Diverse Team
Opportunities and challenges
Effective work practices and approaches
 
Module 6 : Putting it into Practice
Apply knowledge to practice & consider multiple perspectives
Final self check in managing diversity – knowledge, skills and attitude for cross cultural competence
 
Module 7 : Reflections and Takeaways
Closing thoughts
Things to improve back in the office – Should, Could, Would

Methodology

This workshop consists of a short concept sharing followed by video illustrations, group discussion.

Course Leader

CELINA ANNE 
Certified Trainer, Facilitator and Coach, Singapore
South East Asia, Middle East and Europe
Bachelor of Laws (Hons), University of Leicester, UK
Masters in Law, University of London, UK
Masters in Intellectual Property and Information Technology, Spain

Over 25 years of working in Asia and Europe, Celina has accumulated a vast experience and know-how in working, training and coaching participants from different cultures, work backgrounds and across languages. Celina trains in Europe, Middle East and Asia, working with leading MNCs, the civil service and educational institutions.

She is also a trainer, coach and assessor in the International Business Program at Regent’s University London, addressing ability for leadership, team building and communication skills. Currently, Celina is also a lecturer for the “Cross Cultural Management” module in the International Business Management Degree with Bath Spa University in the UK.

Prior to becoming a full time trainer, facilitator and coach, Celina worked in the healthcare and legal industries. She started her career as a registered nurse and midwife in the UK. Celina worked in several NHS hospitals in the UK. She independently  ran  an  Air Force  based  ante-natal  clinic  and  conducted  parentcraft  classes  in London.

After working within healthcare, Celina undertook legal studies and held positions as Contracts and Commercial Adviser to BP Singapore and worked as a Legal Consultant in the UK, Spain and Malaysia.
During this time, Celina headed and managed various legal departments, conducted training workshops and offered consultancy services to international corporations; as well as the educational and public sectors.

In 2012, Celina moved into full time training. She has conducted many Singapore workforce skill qualification workshops (in the Business Management; Service Excellence; and Leadership People Management frameworks). She has also conducted many in-house and public programmes outside Singapore and in the South East Asian Region, Middle East and Europe.

She has trained thousands of participants from governmental ministry, large organisations and education institutions that include:

Prime Minister’s Office; Singapore Ministry of Education;Commercial Affairs Department; The Institute of Singapore Chartered Accountants;Management Development Institute of Singapore, Securities Industry Development Corporation; Singapore Kindness Movement; Sports SG,Gardens by the Bay; Land Transport Authority Singapore; Intel;Dell; Accenture;Agilent; Venture Electronics, Schneider Electric; Nestle; Regent’s University, London;Singapore Polytechnic; NAFA;Singapore Institute of Technology;The Muslim Coverts Association of Singapore; The Royal Air Force Clinic UK;Wycombe General Hospital UK;Qatar Gas, Qatar, etc.

Her substantive work, consulting and training experience across the Asian and European continent with leading MNCs, the civil and educational sectors have deepened her understanding of the many challenges faced by different entities, leaders and individuals in an ever changing environment. Celina is therefore able to bring to her clients, realistic and workable practices and options to achieve desired goals and objectives.

Celina is very passionate about training. Her style of training engages participants in practical sessions with personable examples, humour and hands-on activities for instant understanding and applicability.

Celina’s motto is: “Stretch your Comfort Zone; Expand your Boundaries; and Enable Transitions to Take Place”. South East Asia, Middle East and Europe


To contact Celina Anne Gan for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869  628 | or email: info@iTrainingExpert.com

Testimonies

“Celina Anne Gan was absolutely perfect.”– Qatar Petroleum Company

“I like boosting my knowledge to boost my business. Celina Anne Gan is eloquent and well prepared.”– Petronas Malaysia

Investment

In house arrangement only.

Click here to Request for In house Quotation
Please contact us at +6012 6869 628 | +603 8074 9056
Email: info@itrainingexpert.com

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