Leadership Skills For Managers - 7 Key Tools

Managers, HODs, Leaders of any section, departments or any committees.

Facilitator-led input, case discussions, group workshops, role-play practice, and individual action planning — anchored in real departmental KPI, complaint, and supervision scenarios from Percetakan Munsun's operations

DR. DUGLAS FERNANDES
Certified HRD Corp Trainer
Corporate Trainer & Consultant
Doctorate in Business Administration, Riviera University, France

PROFILE SUMMARY
Dr. Duglas Fernandes is a seasoned corporate trainer and consultant with extensive global exposure in Quality Management, Business Process Improvement, and Leadership Development. With over three decades of experience in multinational corporations, consulting firms, and government initiatives, Dr. Duglas combines technical expertise with real-world leadership insights to deliver impactful and results-driven training.

His corporate journey spans quality-focused leadership roles, global consulting assignments, and high-level facilitation for senior leaders, government agencies, and corporate clients. Known for his engaging and practical approach, Dr. Duglas equips participants with actionable strategies that can be immediately applied in their workplace.

CORPORATE EXPERIENCE
Before transitioning full-time into training and consultancy, Dr. Duglas served as Regional Quality Control Manager for a leading European investment group. In this role, he conducted quality control audits for companies targeted for acquisition or investment worldwide, while spearheading re-engineering and restructuring initiatives to enhance product and process reliability across global operations.

From 2007 to 2013, Dr. Duglas worked with an international headhunting firm, travelling extensively across Asia, the Middle East, Africa, Europe, and North America — including Thailand, Philippines, Laos, Indonesia, Korea, Japan, China, Hong Kong, Dubai, India, Sri Lanka, Canada, Germany, France, and Switzerland — adapting to diverse business cultures and environments.

Prior to his global consultancy career, Dr. Duglas spent 23 years with Panasonic Malaysia, progressing to the role of Quality Control Manager. His tenure established his solid foundation in quality operations, leadership, and continuous improvement practices.

ACADEMIC BACKGROUND
Doctorate in Business Administration (DBA), Riviera University, France
Research Focus: Incorporating Total Quality Management to Innovate, Manage Change, and Enhance Customer Satisfaction

GOVERNMENT TRAINING EXPERIENCE
Dr. Duglas has been actively engaged in training programs for various government agencies, delivering impactful initiatives such as:

• Conducting entrepreneurship programs for over 50 participants on how to start businesses post-COVID-19, organised by the Government.
• Delivering life transition and retirement programs for senior high-ranking government officials, focusing on retiring happily and moving forward in life.
• Facilitating rehabilitation and reintegration programs for prisoners prior to their release, equipping them with strategies for success in their second chance at life.

TRAINING EXPERTISE
Dr. Duglas delivers a wide range of technical, quality, and leadership programs, including:

• ISO 9001 (Awareness, Consulting, Auditing to Accreditation)
• Understanding & Implementing KPAs and KPIs Effectively
• Lean Management incorporating Toyota Production System
• Achieving Customer Satisfaction & Increasing Profit through Best Manufacturing Practices
• Professional Technical Report Writing & Presentation Skills
• Situational Motivation for Executives & Managers
• Innovation, Business Design Thinking & Decision Making
• Effective Leadership Skills Development
• Quality & Manufacturing-related programs

SELECTED CLIENTS
Corporate & Industry Leaders:
Proton • Perodua • Volvo International Iran • Sapura Holdings • Sime Darby • Petronas (and subsidiaries) • Unitar International University • Binary International University • Astro • Maxis • Panasonic Malaysia • And many more

TRAINING STYLE
Dr. Duglas is known for his interactive, practical, and results-oriented delivery style. His sessions blend global corporate experience with local context, ensuring learning is both relevant and actionable. By integrating real-world case studies, hands-on activities, and proven strategies, he enables participants — from executives to senior leaders — to achieve measurable improvements in performance and productivity.

“Before attending the course, I feel that it is quite difficult for me to hold a position as a leader. Through the course, I learned about focusing and how to let go of fears and doubts in myself. After the course, I feel that those impossible things can become possible.” –Cindy, Senior Negotiator – CDB Properties Sdn Bhd

“I learnt a lot of added values." – Mohammad Shammaa, Sales Manager, Shaker Group-Kingdom of Saudi Arab-Kingdom of Saudi Arab

“We should have a tough mind. The skills of analyzing and planning. The trainer was great and professional.”–Walid Baccar, Regional Sales Manager, Shaker Group- -Kingdom of Saudi Arab

“I learned how to solve problems more effectively." –Mohydine Ramadan, Sales Manager, Shaker Group-Kingdom of Saudi Arab

 “I learned to look at things from different perspectives.”– Tarek Koujou, Sales Manager, Shaker Group - #1 LG distributor in KSA--Kingdom of Saudi Arab

“The trainer is so willing to share. I especially loved –People see your behavior, not your intention! I would highly recommend this training to everyone for better working environment, happier staff and better results.” - Senior Project Manager, DHL Asia Pacific IT Services.

“Before attending this course, I thought that ‘leader’ and ‘manager’ were the same, but this training taught me what a leader needs to have is far broader than what a manager has. After it was done, I learned that while practical knowledge was important, the skill is bring people up is more crucial to the organization. The trainer had good knowledge and was very experienced.”– Clarice, Accountant, Dragon-I-Restaurant.

“This training taught me about leadership. When it was completed, I felt full of knowledge. The trainer was very groovy, experienced and funny.”– Yap Soon Ming, Assistant Manager, Dragon-I-Restaurant.

“I was interested in this course before attending. I learned about management tools and felt really well-informed after it was done. The trainer was very good with lots of experience. I particularly liked the part of the course where we focused on ‘disc scoring’.”– Adam Randall, Manager, City Facilities Management Sdn Bhd.

For minimum 5 and maximum 20 pax per session 

• Valid for 30 days from the quotation, Applicable for Klang VAlley Area & Training is from 9:00am-5.00pm
• 8% SST is inclusive in this quotation and Course fee is HRD Corp SBL-Khas Claimable
• Total Quotation is inclusive of Trainer’s fee, Training Materials & Certificate of Achievements, Course evaluation report.
• Client is to prepare training venue, setup, training aids, refreshments and meals for trainer/ coordinator & participants

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

Feel free to contact us for any further enquiries.
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