Overview
Setiap pekerja yang menceburi bidang pekerjaan perlu mempertingkatkan diri mereka sama ada dari segi kemahiran ataupun penampilan diri untuk menyesuaikan diri dan bersaing di dalam bidang pekerjaan yang semakin mencabar. Kursus Etika and Protokol Penguruan Majlis ini akan menekankan aspek-aspek pengacaraan majlis untuk meningkatkan pengetahuan dan kemahiran mereka di dalam mengendalikan dan mengacarakan majlis rasmi dan sosial.
Di samping itu juga kursus ini memberi penekanan dari segi etika kerja, imej profesional atau penampilan diri dan kemahiran menjalankan tugas-tugas yang diberikan dengan lebih berkeyakinan dan dapat menjadi seorang pekerja yang lebih kreatif dan bertanggungjawab.
Learning Outcomes
-Mencungkil bakat-bakat pengacara yang baru serta berketerampilan
-Melahirkan pengacara majlis yang berkebolehan dalam majlis rasmi dan tidak rasmi
-Mempertingkatkan kemahiran diri semasa memberi ucapan dalam majlis sosial dan rasmi
-Memperolehi pengetahuan umum tentang nama gelaran dan darjah kebesaran mengikut protokol
-Meningkatkan kemahiran dalam bidang Etika dan Protokol
-Membina perasaan yakin kepada diri sendiri dalam pelbagai situasi dan majlis
-Memahami etika pemakaian dan penjagaan diri
Who Must Attend
-Pegawai dan Kakitangan Kerajaan peringkat Professional dan Sokongan
-Pegawai dan Kakitangan Swasta
-Badan Berkanun, Pertubuhan, Persatuan, Badan-Badan Sukarela
-Sesiapa yang terlibat atau berminat untuk mengendali serta ingin menambah pengetahuan mengenai pengurusan majlis dan protokol
Course Details
MODUL 1: PERSEDIAAN MAJLIS (PRA MAJLIS)
Persediaan majlis
Tubuh jawatankuasa tetap
Pemilihan sekretariat
i.Peranan dan tanggungjawab sekretariat
ii. Mengapa pemilihan sekretariat penting untuk pengurusan majlis?
Senarai tanggungjawab
Senarai semak; Jenis majlis, Penentuan budget
Apakah kepentingan bajet?
Bagaimana bajet ditentukan mengikut majlis dan jumlah tetamu?
Tempat, Kenalpasti tetamu, Penyediaan senarai jemputan
Penyediaan rekod untuk senarai jemputan
Senarai jemputan yang diutamakan dan seterusnya
Menentukan jumlah bilangan jemputan;Penyediaan kad jemputan
Tentukan siapa yang menguruskan kad jemputan
Pastikan kad dihantar/ diedar sebelum majlis dijalankan;Aturcara
Penyediaan senarai jemputan majlis
Senarai ringkas
Senarai nama
Senarai keutamaan
Senarai jawapan
Senarai kehadiran
Susunan keutamaan
Senarai keutamaan
Susunan tempat duduk
Penentuan susunan tempat duduk
Pemilihan jenis makanan dan kutleri (Cutlery)
Penyediaan jamuan ringan dan buffet
Susun atur dan peralatan makanan menu tempatan
Susun atur dan peralatan makanan menu barat,menu cina (chinese) dan lain-lain
MODUL 2: MEMAHAMI PROTOKOL DALAM PENGURUSAN MAJLIS
Gelaran dengan kebesaran
Panggilan hormat orang kenamaan
Elemen penting dalam protokol
Jenis – jenis majlis
MODUL 3: PENYEDIAAN DAN KEPENTINGAN SKRIP/TEKS
Definisi skrip dan teks
Penyediaan yang mudah dan teratur
Kepentingan skrip dan teks yang berbeza sesuai dengan majlis
Skrip ucapan yang betul, tatacara merangkap konsep pengacaraan majlis
MODUL 4: PERTEMUAN SOSIAL
Pertemuan sosial di dalam majlis
Etika pertemuan dan perkenalan
Etika dalam perbualan sosial
Pengurusan majlis rasmi kerajaan persekutuan
Pengurusan majlis
Peringkat majlis
Urusan mengendalikan majlis
MODUL 5: KEPERLUAN DALAM MENANGANI PERASAAN GEMURUH DAN PERANAN PENGACARAAN MAJLIS
Pro-aktif di dalam situasi majlis rasmi ataupun sosial
Memahami kesilapan yang berlaku di dalam majlis ketika gemuruh
Peranan penyambut tetamu dan pegawai protokol
Definisi peranan penyambut tetamu
Apa yang perlu dan yang tidak perlu dilakukan
Definasi pegawai protokol
Apa yang perlu dan yang tidak perlu dilakukan
Peranan pengacara majlis
Mengawal majlis
Membuat pengumuman
Memberi panduan
Keperluan seorang pengacara majlis
Mengetahui kategori majlis
Tahap protokol yang perlu dipatuhi
Mengetahui susunan dan aturcara majlis yang akan dijalankan
Mengetahui panggilan hormat dan gelaran yang terdapat dalam susunan keutamaan di majlis berkenaan
Mengetahui siapa yang patut disebut dahulu dan seterusnya
Pegawai tinggi kerajaan dan badan berkanun
Penerima anugerah
Penjawat khas profesional
Pelaksana keadilan
Perwakilan asing
Penjawat utama negeri
MODUL 6: SEMASA MAJLIS (POST MAJLIS)
Peranan penyambut tetamu
Pakaian ketika majlis
MODUL 7: MAJLIS FORMAL DAN SEMI FORMAL
Anugerah kenaikan pangkat
Anugerah tokoh sukan
Makan malam tahunan
Koktail
Makan Tengahari / Hi-tea
MODUL 8: SIMULASI PENGURUSAN MAJLIS
Praktikal
Methodology
KAEDAH PEMBELAJARAN
-Penerangan dan perbincangan
-Main peranan (role play)
-Aktiviti berkumpulan
Course Leader
MR SYAHMAN
B (Hons) Econs – Finance UPM
Certified Professional Trainer (CPT)
HRDF Accredited Trainer
Certified NLP Practitioner by American Board of Neuro Linguistic Programming (ABNLP)
Certified NLP Coach by ABNLP
Certified in Time Line Therapy™
Syahman comes with his unique Professional and Phenomenal Training experience of 9 years. His experience and expertise in training comes from his time in the financial industry which groomed him to become a phenomenal trainer he is now.
His ability to handle numerous topics in sales and marketing, leadership, financial planning, talent management, human resource, motivation, office management, communication, team building and administration is his strength. His unique method in training is well received and recognised by his clients.
To date he has trained more than 5000 people with his Phenomenal “Character and Personality” Methodology. He is known as a versatile and entertaining trainer as he believes entertaining training will enhance the result gained from each session.
Throughout his professional training career for the past 9 year, he utilizes his uniquely and personally created methods called The S.H.A.R.E. & H.I.G.H. CONCEPT, The S.I.M.P.L.E. IDEOLOGY, T.F.H. TRAINING METHODOLOGY and PHENOMENOL O.O.T.B. He utilizes the Paper & Recycle-Based Training methodology which is uniquely rare to only a few Trainers in the country.
The S.H.A.R.E & H.I.G.H concept has been regarded as “phenomenal breakthrough” by his clients and participants. The method is a combination of ideas and methodology in which people may apply right away after every session. This is a very powerful tool that emphasises on the strength of each individual, and not their weaknesses.
He was born and raised in a family of educator. Hail from Ipoh, he started of his career in broadcasting with ASTRO after completing his studies. From a modest post of a moderator, he made his way up the ladder and was appointed as a Presentation Director in less than 1 year. Among phenomenal project under his belt during his time there is Akademi Fantasia 1, 2 and 3, El Classico and many more. His role as a Presentation director in airing live telecasts required him to always to make crucial call and tough decision making as to ensure the smoothness of the events. This grueling role sharpen his Decision, Leadership, Creativity and People Management Skills.
In 2005, the opportunity for him to make a new leap in his career come calling. Leaving ASTRO was among the toughest call. As a person, he was known as a person who always ready to take and face new challenges. He joined one of the country’s top financial institution as a Unit Trust Consultant and never look back. Steadily he rose to the occasion in 2009 when he was appointed as Agency Manager (AM) with huge numbers of associates in which he trained and develop under his wing.
He won numerous awards in sales and leadership during his time there. His passion to train and adding values to others people’s life is the keystone that keeps him going strongly. He was awarded the Certified Associate Master Trainer (AMT) title from Dr Lawrence Walter Ng Train The Trainer’s Academy in 2007 in recognition of his hard work and dedication in ensuring the people around him will always receive high quality training and education.
Here’s a list of clients whom Syahman has served:
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MAYBANK
AL-RAJHI BANK
MALAYSIA AIRPORT HOLDING BERHAD (MAHB)
E & E GLOBAL INTERNATIONAL
DEWAB BAHASA DAN PUSTAKA MALAYSIA (DBP)
LEMBAGA PERLESENAN INDUSTRI PEMBINAAN MALAYSIA (CIDB)
MALAYSIAN TECHNOLOGY DEVELOPMENT CORPORATION (MTDC)
LEMBAGA HASIL DALAM NEGERI (LHDN)
UNIVERSITI ISLAM ANTARABANGSA MALAYSIA (UIAM)
PERTUBUHAN BERITA NASIONAL MALAYSIA (BERNAMA)
MAJLIS AMANAH RAKYAT (MARA)
SURUHANJAYA PERKHIDMATAN PELAJARAN (SPP)
KEMENTERIAN PELANCONGAN MALAYSIA (SELANGOR)
PERBADANAN DEPOSIT INSURANS MALAYSIA (PIDM)
KEMENTERIAN PENGAJIAN TINGGI MALAYSIA (KPTM)
PUSAT PERUBATAN UNIVERSITI MALAYA (PPUM)
PELABURAN HARTANAH BERHAD (PHB)
FELCRA BERHAD
FELDA PRODATA SDN BHD
FELDA TRANSPORT SDN BHD
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JABATAN IMIGRESEN MALAYSIA (SELANGOR)
HONDA MALAYSIA (MELAKA)
NAZA-KIA GROUP
TALENTCORP MALAYSIA
JOB-HUNT MALAYSIA SDN BHD
SUNWAY UNIVERSITY COLLEGE
UNIVERSITI SELANGOR (UNISEL)
TAJ INTERNATIONAL COLLEGE
ERICAN COLLEGE
INSTITUT LATIHAN KEMAHIRAN MARA (ILKM)
INSTITUT KEMAHIRAN MARA LUMUT
INSTITUT KEMAHIRAN MARA JASIN
ASTRO
RADIO TELEVISYEN MALAYSIA (RTM)
AGENSI ANTI DADAH KEBANGSAAN (AADK)
PERBADANAN STADIUM MALAYSIA
JABATAN PERPADUAN NEGARA DAN INTEGRASI NASIONAL (JPNIN) PAHANG
BAHAGIAN PENGURUSAN HARTANAH (BPH)
TOURISM MALAYSIA
KOLEJ POLITEKNIK MARA (KPTM)
HOSPITAL TUANKU JA’AFAR NEGERI SEMBILAN
JABATAN KESIHATAN NEGERI SEMBILAN (BAHAGIAN PERGIGIAN)
MMC GAMUDA KVMRT (T) SDN BHD
PROLINTAS GROUP OF COMPANIES HOLDINGS
MAKTAB RENDAH SAINS MARA (MRSM) SANDAKAN
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MAKTAB RENDAH SAINS MARA PASIR SALAK
DEWAN BANDARAYA KUALA LUMPUR (DBKL)
MAJLIS PERDANDARAN NILAI (MPN)
MAJLIS DAERAH KUALA LANGAT (MDKL)
ENCORP THE STRAND MALL
ASIA MEDIA
SALES AGENCIES UNDER CIMB PRINCIPAL SDN BHD
SBB MUTUAL BERHAD
MAJLIS AGAMA ISLAM NEGERI SEMBILAN (MAINS)
YAYASAN BUDI PENYAYANG
IKATAN SETIAKAWAN WARTAWAN MALAYSIA INDONESIA (ISWAMI)
A. SCHULMAN PLASTICS (M) SDN. BHD.
TM KAY FERTILIZERS (M) SDN. BHD.
PERMINTEX SANKO TECHNOLOGIES (M) SDN. BHD.
MULTI-TRANS SDN BHD
D’PULZE CYBERJAYA
KLUCH COURIER AND SERVICES SDN BHD
KUM HOI ENGINEERING SDN BHD
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MEMBER OF :
- American Board Of Neuro Linguistic Programming (ABNLP)
- Malaysia Institute of Management ( MIM )
- Federation of Investment Managers Malaysia (FIMM)
- Malaysia Insurance Institute ( MII )
- ESQ 165 ( Angkatan ke 30 )
- Million Dollar Producer Association ( MDP )
- Lead Trainer For Graduate Employability Management Scheme (GEMS 2.0)
- Trainer For Skim Latihan 1 Malaysia (SL1M
To contact Syahman, please feel free to email us at info@itrainingexpert.com or call +603 8074 9056 | +6012 6869 628
Or
We have a faculty of specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123
Testimonies
Investment
The course can be customised as in house programs.
For companies who have 5 and above participants who would like to attend the course, please contact us to Request for a Quotation today.
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Also, if you'd like to speak to us, please call NOW at +603 8074 9056 | Mobile +6012 6869 628 and speak to one of our friendly Course Consultants.
