Some of the highest paid, most successful salespeople in every industry do all of their business by telephone.
The telephone is the most powerful business tool that you must master today.
Would you like to become one of these highly-paid professionals by selling on the phone?
I am sure you want to exponentially increase your business income and cashflow.
Using the telephone effectively to sell is like learning to type — it takes learning and practice.
The telephone is a special tool that you must master if you want to fulfill your potential as a successful telephone sales specialist. I will teach you how to master telephone sales for any industry.
In this Telesales training, you will learn:
Create a winning first impression
Apply Strategic Call Flow using PLEASE! Tools.
- Probe to uncover customer needs, pain points and selling opportunities through strategic questioning
- Listen actively through acknowledgment and clarification for 100% understanding
- Empathize by understanding the customer’s perspective to develop rapport and trust
- Articulate using tone, pitch, inflection, enthusiasm and a pre-developed dialogue guide
- Solve customer issues with product benefits. Provide the most intelligent, suitable & targeted solutions.
- End the interaction
Increase Your Sales Now.
- Get past the gatekeeper with strategy and confidence
- Get past the first 20 seconds of the call and increase selling opportunities
- Improve skills in telephone communication
- Up-sell and Cross Sell other products if required
- Improve questioning and listening skills
- Identify customer’s real emotions, needs and match with appropriate benefits.
- Sharpen their closing skills in order to clinch the sale.
- Handle objections effectively and treat them as new opportunities
- Build better relationships with difficult prospects using empathy
- Recognize each prospect’s unique telephone personality and tailor offering accordingly
- Seek buying signals and act accordingly
- Experience a substantial increase in New Sales
- Enhance skills through Telesales and Customer Service training
Who Must Attend
- Telesales and Sales Personnel
- Customer Service
9:00 am - 1:00pm (+8 GMT)
Online webinar - Interactive input, case study presentation, group discussion and role play.
Mr Shahrukh Moghal is a Certified Trainer by HRDF, Malaysia. He brings to you over 15 years of experience in call centre training, customer services, telesales and tele-debt trainings and consultancy. Shahrukh believes that front-liners deserve to be assured of their importance in the overall mix of the organizational structure.
The experiences that he has injected into his call centre training and consultancy date back to 1990 when he began his career as a call centre agent in the United States. Subsequently, he moved up the ranks of agent to team leader to internal trainer over a period of 6 years. Since then, he has been actively involved with developing agent and team leader skills within call centre teams in a multitude of industries including Media Prima, Banking, Insurance, Manufacturing, BPO companies, Pharmaceutical Sales Companies, Software Developers and more.
This experience as a customer service trainer and project coordinator has been instrumental in the development of his understanding of call centre agent and team leader psychology, what drives each position and how skills are developed in each area.
He is a GEM as a trainer.He is active, friendly and approachable. He makes his participants feel at ease and relax during his sessions. He’s highly pragmatic and only shares and trains what he know best to help participants gain the pertinent skills to enhance their own confidence and effectiveness.
Shahrukh is the founder of The PLEASE!™ Workshops which train front liners to implement winning Customer Interaction Tools such as to Probe, Listen, Empathize and Articulate. The PLEASE!™ Workshops are suitable for any executive who interacts with customers regularly. A powerful too, especially in Call Centre Agent skills development. His training sessions are filled with an air of positivity and motivation for the participants. His training style revolves around Concepts, Application, Reflection and most of all FUN!!
Shahrukh’s call centre training clients:
To contact Shahrukh for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | +6018 2735 123 or email: info@iTrainingExpert.com
|Sign up 1 pax|
|Pay before course starts|
|MYR 1,190 per pax|
|Sign up 1 person|
|Pay 14 days before course starts|
|MYR 890.00 per pax|
|Sign up 3 pax or more|
|Pay 14 days before course starts|
|MYR 790.00 per pax|
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123