This Developing and Implementing Customer Service Centric Service Delivery training focuses on Strategy, Culture adn Mindset for Customer Service based personel to enhance their service delivery to the wider and international audience.
Upon completion, participants shall be expected to:
-Clarify and accurately assess customer needs using appropriate communication techniques
-Diagnose problems matching service delivery to customers and develop options for improved service within organisational requirements
-Provide relevant and constructive advice to promote the improvement of customer service delivery
-Ensure customer service strategies and opportunities are promoted to designated individuals and groups
-Promptly action procedures to resolve customer difficulties and complaints within organisational requirements
-Use business technology and/or online services to structure and present information on customer service needs
-Maintain systems, records and reporting procedures to compare changes in customer satisfaction
-Ensure that decisions to implement strategies are taken in consultation with designated individuals and groups
-Review client satisfaction with service delivery using verifiable data in accordance with organisational requirements
-Identify and report changes necessary to maintain service standards to designated individuals and groups
-Prepare conclusions and recommendations from verifiable evidence and provide constructive advice on future directions of client service strategies
Who Must Attend
Interactive Presentation, Role play and Real Life Case Studies
In house arrangement only.
Click here to Request for In house Quotation
Please contact us at +6012 6869 628 | +603 8074 9056
Payment must be 100% upfront upon confirmation.