Recent studies on employees have shown that the quality of Employee engagement can determine the business performance of an organisation. The results is than see in increasing shareholders' value, lower attrition rate, better employee satisfaction and better employee retention rate.
This programme is designed to help senior executives and managers identify the drivers of engagement in their staff and work with them to build a culture of engagement in their organisation.
At the end of this programme, participants will be able to:
-Articulate why traditional reward and recognition programmes fail in many organisations
-Identify the areas where they need to work on to establish and maintain a culture of engagement
-Demonstrate understanding on how employee engagement can impact on the business performance of the organization
-Develop and cultivate persuasive and influencing skills
-Design an action plan on how to foster engagement across a multi-generational workforce
-Contribute questions to survey tool to measure employee engagement
-Brainstorm on and implement a model to cultivate a culture of engagement in the organisation
Who Must Attend
-Heads of Departments
Module 1: The Meaning of a Culture of Engagement
In this session, participants will be made aware of the culture of engagement. They will be given the opportunity to give their observations on why the traditional system of reward and recognition fail in many organisations.
Key Learning Points:
- Why traditional reward and recognition approach fail
- Identifying the values of staff
- Employee engagement vs. Engagement motivation
Module 2: Gaining Employee-Organisational Alignment
In this session, participants will realize that the challenge for businesses is to create an environment where employees understand and commit to the company’s direction, strategy and goals. An organizational framework that addresses all the components of a business will be introduced to the participants. Participants will be encouraged to give their input into each component.
Key Learning Points:
- A “fit for purpose” organizational structure
- People, systems and processes
- A positive work environment
- Organizational framework
Module 3: Engagement Drivers
In this session participants will learn that engagement leads to higher financial performance, higher customer satisfaction and higher employee retention. Participants will identify the engagement drivers and work on them.
Key Learning Points:
- Identify the engagement drivers in your company
- How well are we doing?
- Areas to ask in questionnaires to identify engagement drivers
Module 4: Persuasion Is Influencing
In this session, participants will learn to use the techniques of persuasion so as to influence the people around them to be engaged. Participants will learn to develop and use the listening and questioning techniques.
- Listening techniques
- Questioning techniques
- Consultative techniques
Module 5: Fundamentals of Influencing Skills
In this session, participants will be coached on the fundamental techniques of influencing skills.
- “Pull” don’t “Push”
- Getting the other person to be involved in discussion
- Persuade, don’t manipulate
- Focus on behavior rather than personality
- Seek to understand
Module 6: Persuasive and Influential Behaviours
In this session, participants will learn how to cultivate persuasive and influential behavior.
- What image do you want to project?
- Developing a strong enthusiastic voice
- Speaking fluently without hesitation
- Using open ended questions
Module 7: Creating An Engaged Workforce
In this session, participants will be coached on practical techniques on to how to get the workforce engaged in their work.
- Commitment to organisations core values
- The C O M M I T Approach
Module 8: Putting It All Together
-Review, Reinforce and Action Plan
-Interactive and participative
Mr T. Veloo (Dr)
Mr Veloo has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer, he is also skilled in management and leadership of organizations. He graduated with an honour’s degree in Management and Biochemistry from University of Science Malaysia in 1987.
He started his career in the manufacturing operations as a Production Executive and gradually moved in various managerial positions such as Production Manager Packaging Manager, Planning and Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Carsem semiconductor, Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved with managing work.
While working in the manufacturing sector he pursued an MBA program from University Kebangsaan Malaysia, majoring in General Management in 1998. Upon completion of his MBA, he dedicate his time in training, learning and human resources development.
To date he has conducted more than 900 training program mainly in the area of employee development, customer management and operations management/ improvement. He is a very versatile trainer not only on the topics that he could train but a bilingual trainer as well. His fluency in Bahasa Malaysia and English has given him a competitive advantage especially in the present workplace condition
During his career as a corporate trainer he realized a major concern by organizations regarding Transfer of Learning which he became interested to explore. He realized that organizations became concerned in sending their employees for trainings, as they don’t seem to transfer their knowledge/skills gained back to the workplace. Due to this he pursued his Ph.D in 2007 in order to identify the barriers to Training Transfer. Besides trainings, he also lectures part time in various higher learning institutions for their Degree and Masters programmes. To name a few are University of Malaya, University of Technology Malaysia and University Putra Malaysia.
Mr Veloo has conducted a great deal of trainings in many business areas for government organizations and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, ShinEtsu Sdn. Bhd., Triplus Industry, Metrod Sdn. Bhd., Shinko Electronics, Green Riverwood, Omron Malaysia Sdn. Bhd., Hap Seng Consolidated Bhd., YTY Industry, Maruyama Sdn. Bhd,Top Glove etc. .He has provided quality trainings to more than 5000 clients over the past ten years.
He is a certified trainer with PSMB and to date has also conducted TNA projects and Train the Trainer programs for several companies. He is also a certified business coach representing University Malaya in coaching programs. Participants receive enhance benefits and impactful results from his training programmes because of his vast industrial exposure in various areas.
He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.
In house arrangement only.
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