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Stakeholder Management

Overview

The Success in your projects depends highly on your ability to build strong stakeholder relationships at all levels. 
In this course, you learn how to implement changes by focusing on the social styles and personal values. The benefit is you get enhance trust and cooperation with stakeholders, get buy-in easier, manage expectations and assumptions through. learning about the social styles and personal values (What Is In It For me) 
 
To minimize risk, all stakeholders are identified via 7 questions, and 9 factors to analyse them.  You will be able to prioritise your interactions when you know their relative importance. And you get your desired results when you know which communication style to use. 
 
In the current Volatile, Uncertain, Complex and Ambiguous (VUCA) environment, drastic changes occur extremely rapidly. To successfully implement these changes that involve business analysis, negotiation, facilitation and conflict management skills, a strategy to manage ALL your stakeholders is critical. 
 
10 principles are given to engage stakeholders together with tools to ensure you do not miss any step in the process: Stakeholder Register, Support/Resist Analysis, Engagement Matrix (how often do your interact with them; pull/push communication) and the identification of the Dominant, Dangerous, Definitive stakeholders.

You will learn about your DISC profile, the profile of each stakeholder and know how to manage each personality type, especially when they want to exert control or are under pressure. 

After the course, you will be able to dynamically adjust your approach to a wide range of situations.

Learning Outcomes

By the end of the Stakeholder Management program, you will be able to:
  • Identify ALL the Stakeholders, as omitting a Stakeholder is easy, But Extremely DANGEROUS (BED)
  • Know your Stakeholders’ social styles and personal value 
  • Understand and communicate assertively to engage your Stakeholders fully

Who Must Attend

This program is specially designed for everyone who interacts with bosses, peer or external parties, especially those in Business Analysis, Change and Project Management, Negotiation and Conflict Resolution.

Course Details

DAY 1: 9:00AM – 5:00PM
MODULE 1: IDENTIFY STAKEHOLDERS, INFLUENCERS AND THEIR INTERESTS
 
Identify the Stakeholders of a project
o 7 questions to ensure every Stakeholder is included. 
 
Analyse the Stakeholders with 9 questions
o Their expectations 
o Their interests 
o Identify those whom the Stakeholders get advice from
 
MODULE 2: WHAT IS STAKEHOLDER MANAGEMENT?
How to know who you must 
o Manage closely
o Keep informed, 
o Keep satisfied, etc.
 
Know your allies, the bystanders & non-supporters
 
MODULE 3: ARE YOU ENGAGING YOUR STAKEHOLDERS CORRECTLY?
Professionally engage
o Your most important Stakeholder
o The dominant Stakeholders
o The dangerous Stakeholders
 
MODULE 4: 10 KEY PRINCIPLES OF STAKEHOLDER ENGAGEMENT
  • Extremely important part of Risk Management
  • Stakeholders are only human
  • Relationships are key
  • When compromises are needed, and
  • 6 other key principles
 
MODULE 5: THE SALIENCE MODEL
 
Day 2: 9.00am - 5.00pm
MODULE 6:  ASSERTIVE COMMUNICATION WITH STAKEHOLDERS
 
Say the same thing in different ways to get sympathy and understanding
o Know the preferred communication style of each Stakeholder
 
MODULE 7:  POWER AND MANAGEMENT TECHNIQUES 
  • How to interact with each Stakeholder when he is under pressure
  • Know how Stakeholders like to exert control
  • How to manage each personality type
MODULE 8: SIMULATION & CASE STUDY PRESENTATION
A list of interesting and challenging simulations and case studies would be distributed for discuss, present and debrief.

Methodology

Interactive presentation & input, role plays, group and individual activities to reinforce learning. A case study on Day 2 will reinforce the learnings.

Course Leader

JONATHAN CHAN 
Post-Grad Dip in Mgmt Studies (London)
BSc (Hons) Electrical &Electronic Engineering, Imperial College, London
 
Jonathan Chan comes with 30 years of corporate experience; 25 years in management and leadership.  Prior to training full time, Jon was the Chief Executive Officer of a company and a Director of a Fab 4 Global Consulting Firm. 
 
Jon was with Price Waterhouse as their Senior Manager Training, Asia Pacific in 1993-1995. During this tenure, he is a certified Price Waterhouse Trainer (England). He also holds the certified Malaysian HRDF trainer license (TTT/6151). He has worked and trained experience in the Asia Pacific region; Singapore, Hong Kong, India, Thailand, Malaysia, Macau and the Philippines. He has also conducted trainings in the US on a 3-week Computers in our Practice residential course twice.   
 
Jon is well-experienced to train all levels from the C suites to the budding executives.
Due to his substantial work experience, he is happy to share his up and downs, failures and success with no bars held back. Tap on his experience to help you transform his participants into wiser leaders. 
 
Jon has an excellent command of English & Malay and present impeccably. He presented at public seminars organized by Asia Business Conferences, AIC Regional Conferences and the KPMG Seminar Series.  He was a discussion leader for an Asia Business CEO summit and was a keynote speaker in a conference organized by Microsoft, Intel and Hewlett Packard. He has also authored regional magazines-CEO IT, Singapore Financial Post, The Smart Investor and The Executive. He also conducts many English and communication skills courses.
Jon has trained an endless list of clients from firms like LBS Bina Group, Wah Seong, Success Electronics & Transformer Manufacturer, Affin Bank, Bank Islam and iCIMB. 
 
His other clients include Mighty White Bakery, the Food Purveyor, IBM Global Development Centre (GDC), Dell GDC, Airbus Customer Services, Frencken Mechatronics, Infineon Tech, Kimberly Clark, Yara International, Sony SCSM, Telekom Malaysia R&D, Universities (Marlborough, Monash, Newcastle University of Medicine, Xiamen), Cheng Hua Engineering Works, ESRI Malaysia, ePay (M) and etc.

Testimonies

“I have learnt things I've never heard before. Most importantly these are useful for my career.  Jon is an excellent trainer who can interact with the participants very well.  I have fallen asleep at other courses, but Jon is different.  He's good at drawing our attention by using different coaching methods.” Dr Hwang Jung Shan, Head of Postgraduate Studies, Faculty of Applied Sciences, UCSI University

“The leadership course was an inspiration to me.  I gain insights in people development. The provided a structure for me to understand the different leadership styles.  Jon enlivened the course with “clear” real-life examples that I can relate to.  I highly recommend this course to both new and seasoned managers.” Caressa Hanoom, Senior Training Manager, MAC Cosmetics

“ I learn to how to identify and manage my stakeholders. I learn the different personalities that would help me manage people. Jon put the learnings in an easy and simple to understand. Thanks.” Nadia, TNB Fuel, Training Manager
 
“I’m glad that I attended Jon’s Stakeholder Management training. Jon is experienced and very attentive to all my questions.” Mastura, TNB Fuel, Manager
 
“I learned how to identify and analyse my Stakeholders which I can apply in my workplace. I like Jon as the trainer because the way he delivers by sharing his experience and he is a funny guy.” Shanee, TNB Fuel, Manager
 
“It is a very interesting class learning to find out different personalities in order for me to better deliver my message to different people.” Thinageran, SIPCA, Product Owner

Investment

Normal fee
Sign up 1 pax
Pay before course starts
MYR 2,790.00 per pax
USD 820.00
Early Bird
Sign up 1 person
Pay 14 days before course starts
MYR 2,090.00 per pax
USD 610.00
Group Fee
Sign up 3 pax or more
Pay 14 days before course starts
MYR 1,990.00 per pax
USD 580.00

E-Certificate
Upon successful completion of this program, you will receive an E-Certificate of Achievement. 

Payment mode:

1. ONLINE PAYMENT  by Credit card:  You can opt to register and pay online with our latest payment integration system through our website.

2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

 

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