Effective Incident Investigation & Reporting | 3-Day Training

Overview

Workplace accident occur each and every day all across the country. Each year the Bureau of Labor Statistics publishes a statistical summary of injuries and illnesses that emphasized this fact.

The failure of people, equipment supplies or surroundings to behave or reach as expected causes most of the accidents. Accident investigations determine how and why these failures occur. By using the information gained through an investigation, a similar or perhaps more disastrous accident may be prevented.

Conduct accident investigations with accident prevention in mind. Investigations are NOT to place blame.

Learning Outcomes

By the end of the program, you will be able to:

Achieve an overview of incident investigation and reporting
Learn how to use effective investigation and interviewing techniques to gather complete, objective and accurate data
Develop understanding of how to analyzing incidents to identify root causes
Get awareness about the human relations aspects of incident reporting
Determine which data to include in investigation reports
Develop understanding of Hazard control measures and follow-up

Who Must Attend

O&M (Operations and Maintenance) professionals who are keen to attain a holistic and integrated overview of incident investigation and reporting
HSE Staff, Support Functions Professionals, Administration Managers, Procurement Managers, Finance Executives, Corporate Services Executives
Labor Union representatives
ERM (Enterprise Risk Management) Professionals
Corporate Planning Professionals

Course Details

3 Days Training - 9am-5pm

Module 1: The Basics

What is an Accident.
Accidents and Incident.
Accident Types.
Are Accident Always Unplanned?
Old Theory – Workers Error.
New Theory – Systems Approach.
Why Conduct the Accident Investigation.
Why OSHA Conducts an Accident Investigation.
Investigate and Analyze to Fix the system ….Not the Blame.
Bottom line.
Effective Accident Investigation Program.

Module 2: Secure the Accident Scene

When should I start the Investigation?
Things Disappear After an Accident.
Material Evidence.
Memory.
Report Accidents to OSHA; Basic Requirements.

Module 3: Document the Accident Scene

Sample Kit
Document the Scene.
Make Personal Observations.
Get Initial Statements.
Take Photos of the Accident Scene.
Take Video of the Scene.
Sketch the Accident Scene.
Some Sketching Pointers.
Interview Records.
Final Words.

Module 4: Conduct Interviews

Digging Up the Facts.
Seven “Rights” of the Interview Process.
Corperation is the Key.
Preparing for the Interview.
Effective Interviewing Techniques.
More Effective Interviewing Techniques.
Last Words
.

Module 5: Conduct Event Analysis

Introduction
Sorting it All Out.
Assessment vs Analysis
Analysis Defined.
Accident Analysis.
Event Assessment and Analysis.
Why Accident Happened.
Single Event Theory.
The Domino Theory.
Multiple Cause Theory.
The Final Even in an Unplanned Process.
Four Categories of Events.
The Actor and the Action.
Sample Sequence of Events.
Constructing only One Event.
Paint a Words Picture.
Sample sequence of events.

Module 6: Conduct Cause Analysis

Introduction
Three Phases of Cause Analysis
Injury Analysis
Surface Cause Analysis
Root Cause Analysis
What is the Direct Cause of Injury
Harmful Forms of Energy
Hazardous Conditions
Unsafe or Inappropriate Behaviors
Analysis Tools
System Analysis
Hierarchy of Causes

Module 7: Develop Solutions

Effective Recommendations
Why Decision-makers Don’t Respond Quickly
Do it Right
The Hierarchy of Control Strategies
Hiegher Priority Strategies that Control Hazards
Lower Priority Strategies
Recommend System Improvements
“GIGO” or “QIQO”
Six Key Questions
Estimating Direct and indirect Costs
Ratio Between Indirect Costs
Return on the Invesment (ROI)
Provides options

Module 8: Write the Report

Perception Is reality
The Accident Report Form
Section i. Background
Section ii. Description of the Accident
Section iii. Finding
Section iv. Recommendation
Section v. Summary
Open Documents
Additional Rersources

Methodology

This course provides a very enriching learning experience to the participants and encourages them to actively participate in the proceedings. The 2-way communication principle is adopted whereby the delegates learn from the industry experience of the Trainer and at the same time are given opportunity to express their views and ideas. Depending on the expertise and capability of participants they would even be encouraged to present the learning during the course by themselves with a view to optimize the retention of the knowledge shared by the Trainer/ Facilitator.

The instructional format capitalizes on a careful balance of formal lectures by the Trainer and individual/ group exercises/ workshops. The Program will use following learning methods/ techniques:

PowerPoint presentations and Lectures
Daily Quizzes to determine the retention of knowledge and encourage attentiveness
Exercises/ workshops/ Case studies to develop understanding of the topics covered
Delegates will be encouraged to take active part in discussions and express their views/ ideas.

Presentations by the participants to give them confidence and for determining their understanding of the contents taught.

Course Leader

C. VENUGOPAL
Senior Technical Trainer
Bachelor Engineering B.Eng. (Hons) U.M
Six Sigma Black Belt by Motorola University
Project Management Professional PMP©

Mr Venu has been working in Quality and Analytics field for about 12 years. Started his career after completing his higher education in University Malaya majoring in Material Engineering, with Motorola Semiconductor in 2006. He is a practicing Six Sigma Black Belt, with more than 15-year experience.

Obtaining his six sigma training with Motorola, he was not only well versed in the theoretical concept but the hands-on approach in solving complex problems, driving process improvement activities, and quality across an organization. In later part of his career, he was involved in Big data Analytics, and spend considerable time, on implementing Analytics Concepts, such as Artificial Intelligence on the Manufacturing process, automated decision making and predictive concept manufacturing. He is one of the chosen team to drive Industry 4.0 in Western Digital when the concept started in 2012.

His tenure in Western Digital marked a time where the manufacturing process was through automation and data-driven decision making and relying less on human dependent manual labor. His participation in the Industrial 4.0 core team was instrumental to drive this change across an organization. His team was actively involved creating and implementing artificial modelling to reduce effort spend to find the root cause. This much relieved the engineers to focus more on actual improvement and another task instead of firefighting to find root causes.

In his working experience he was exposed to many real-life case studies in engineering and manufacturing. A part of his career, he has been involved actively in training organization in six sigma, process improvement, analytics and other related subjects for the last seven years. He is well versed in his subject matters and deeply passionate about sharing his knowledge with everyone. As a trainer, he truly understands the need for both quality and analytics and how to make both works supplementing each other to bring organization to the new industrial age.

Beside process improvement and analytics, he has also been actively involved in the ISO standard implementation and audit. He is familiar and working with ISO 9001, IATF 16949, ISO 45001, ISO 14001 and ISO17025. He has been a core tool adviser for IATF16949 during his work experience in automotive semiconductor and precision parts for manufacturing to automotive parts. He has been a risk management advisor for many ISO implementation in a various organization he served and his consulting role later.

In the non-technical area, he has been actively involved in the EICC committee, which later transformed as RBA and Business Social Compliance Initiative (BSCI). His in-depth knowledge in understanding the manufacturing process, able to translate into the insight on how to comply with the social requirement of the manufacturing process

List of clients:

Freescale
ST Micro
Vacuumschmelze
Mitsubishi- include participants from Automotive
Infineon

We have a faculty of equally talented trainers who can cater to your organisation's specific needs in the event of substitution.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Testimonies

“Trainer’s presentation style is energetic, positive. Trainer is Fabulous! Thank You.” - Elmi Muhammad Ismail, Production Operations Management, Petronas Malaysia

“Mr. Salim is very comprehensive in providing this training. I totally appreciate his knowledge and wisdom in this course”- Kamarul Johan, Director Emerging EPC Sdn Bhd

“Thank you for sharing your vast experience. I had a really good time learning new things.” - Aida Anuwi, Group HSSE, Petronas

Investment

Normal fee

Pay before course starts

MYR 4,190.00 per pax

USD 1230.00

Early Bird

Pay 14 days before course starts

MYR 3,900.00 per pax

USD 1150.00

Group Fee

Pay 14 days before course starts

MYR 3,800.00 per pax

USD 1110.00

Certificate
Upon successful completion of this program, you will receive a Certificate of Achievement.

Payment mode:

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

Contact us: ITRAININGEXPERT GLOBAL PLT
Tel:+603 8074 9056 | +603 8082 3707
Mobile: +6012 6869 628 | +6018 2175 123
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

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