Managing E-Commerce Logistics and Fulfilment

The E-Commerce industry hallmark is on speed, convenience and simplicity between the online sellers and buyers. Back up by various technology and digitalization tools in the virtual business environment.

However, there is still the risk and cost factor in every endeavour.

Notably are the areas of information and communication flow, the authentication of purchased items, the contractual fulfillment and the integrity of parties in the transaction chain.

An effort to understand and familiarize the essentialities of E Commerce assist to mitigate the performance gaps from all perspectives.

To enable participants to:
 

• Understand the orientation and implementation framework
• Learn the critical operational and executional factors
• Build and strengthen transactional and relational aspects

All executives and managers from the departments of Procurement, Finance, Planning, Ordering, Logistics, Shipping, Marketing.

All business owners in the E-Commerce and online sectors.

2 DAYS

The contemporary E Commerce Conceptual and Definition :-

Implied undertakings of source-store-supply paradigm through tangible and intangible channels in the logistical pipeline.

The components and characteristics of E Commerce Logistics :-

Executing the elements in physical flow and information flow in meeting customer and order fufillment.

The importance and relevance of Transportation Management :-

Essentialities of tactical planning and strategic monitoring in the operational movement of goods in and out of the organization.   

The Subsidiary Management areas of materials and inventory flow :-

Focusing the process of order anticipation to order fulfillment in transforming the change of form, time, place and utility value.   

The Statutory and Regulatory aspects governing E-Commerce :-

Mandatory compliance in customs formalities, import export restriction, carriage indemnification and obligatory compliance of goods certification.

The outlook perspectives in tandem with best practice and process :-

The improvement and refinement roadmap  governing customer service excellence, lead time compression, risk mitigation, cost optimization and artificial intelligence adaptability.

A workshop seminar presentation with simplified illustration and description. Complete with self-assessment exercise and small group discussion.