Overview
• Do you know what make others tick?
• Do you want to have more self-awareness and understanding of others to help your job?
In today’s business world, our work requires not only the academic skills. You need to build up your resilience and agility at work to handle all kinds of situations. And NLP can help achieve this through its core communication techniques.
In this course, you will learn to enhance your communication skills to achieve win-win solutions with your clients.
About NLP
NLP is one of the fastest growing personal and business development industries, and by learning its simple, fast, proven and effective techniques, you can instantly improve performance, success and results across the board.
Learning Outcomes
o Gain solid understanding of how NLP helps you in embracing operational and business processes
o Elevate your communication skills to new levels, along with your self-awareness, motivation, productivity, performance and results.
o Use feedback strategies for clear and precise communication results
o Speak with more confidence and listen carefully to build rapport
o Analyze and utilize body language to your advantage
o Steer conversations and influence people
o Have the confidence to make positive impact in your communication and have had a fun time doing it.
o NLP Skills – skills that help in communication with clarity.
o Apply useful non-verbal communication cues to interpret messages
Who Must Attend
This course is suitable for all those looking to enhance their skills in influencing persuading, communicating and building rapport.
Course Details
• What makes a good and persuasive communicator?
• Your core values and how to integrate good communication skills at work and in life
MODULE 2: NLP COMMUNICATION MODEL
• NLP Thought Process and how to understand other’s expectation
• NLP Communication Model and how people like to receive info
• Resourceful Language Pattern and how to produce clear & precise message
• The Power of Strategic words to avoid misunderstanding
MODULE 3: POWER-BOOST CONFIDENCE THROUGH BODY LANGUAGE
• Exude confidence (from within)
• The power of eye contact to build rapport and improve business relationship
• Reading Between the Lines - Gestures & Facial expression
• Be more in control of your body language and turning opportunities to deals
MODULE 4: MINDSET OF EXCELLENCE
• Model the a Successful Persuasive Communicators
• The human belief system
• 6 NLP presuppositions- Perception is Projection and how to see ideas conflicts and ‘heated’ situations
• Self-Awareness and Consciousness to understand yourself deeper
MODULE 5: SUCCESSFUL COMMUNICATION
• Communication Profiling
• Your preferred communication style
• Recognize and speak Your Clients’ language
• Become aware to other people's communication styles and how they like to be treated
MODULE 6: BUILDING DEEP RAPPORT SUCCESSFULLY
• Perception of rapport
• Strategies in building instant Rapport
• The secrets of ‘matching’ and ‘mirroring’
• ‘Pacing’ and ‘Leading’ to close the deal
MODULE 7: EMPHATIC LISTENING
• Why no one really listens
• Train Your Ears to Hear Your Customers Clearly
• Sharpen your Question skills to solicit information
• Train Your verbal responding skills to suit the listener’s communication style
MODULE 8: HYPNOTIC VOICE FOR BETTER INFLUENCE
• Develop a greater awareness of Your Unique voice
• Your expressive tone of voice
• The meaning of the voices
• Vocal variety that influences your listener and turn opportunities to business deals
MODULE 9: WHAT’S NEXT FOR YOU
• Great communicator’s secrets revealed
• Areas for improvement
• Action Plan
Methodology
Experiential learning, Interactive presentation, role plays and practical activities based on NLP (neuro-linguistics programming) practise immediately in an interactive and experiential environment.
Course Leader
RACHEL KHOR
Certified Master Performance Coach (ICF Approved - International Coach Federation)
From DC Psychology International & American Institute of Business Psychology
Certification in Colored Brain Communication
Certification in Human Drivers & Motivation
Certification in Dynamic Speaking
Certification in Curriculum Development
Certified Trainer in Emotional Quotient
Certified Professional Facilitator
Certified Trainer PSMB (Ministry of Human Resources Malaysia)
Certification in Neuro Linguistic Programming (NLP)
Certification in Hypnotherapy from London College of Clinical Hypnosis (LCCH)
Rachel Khor is currently the Principal Trainer & Chief Learning Strategist as well as an experienced entrepreneur & businesswoman for the past 40 years.
She is a Master Trainer in Creativity & Thinking Outside The Box, Problem Solving Skills, Master Your Mind, Emotional Intelligence & Emotional Drivers, Success Tools & Colored Brain, Communication, Negotiation, Peak Performance, Goal Setting, Positive Work Attitude, Leadership & Sales Warriors.
She has undertaken training, consultancy & facilitation projects with various companies, both private & public sectors. She is a sought after Learning & Development Strategist, People Developer, Trainer, Coach & Mentor.
Her training incorporates effective evaluation methods, powerful techniques of varied disciplines & practical tools for all her learning solutions. Driven by a passion for delivering awesomeness, she ensures she execute cutting edge learning technologies, share highly relevant knowledge, provide critical & up to date information, deliver time tested methodologies & conduct interactive sessions - all are formulated to achieve results like never before.
Her determination & speed in producing training solutions is one of the key reasons her clients keep coming back to her over & over again. Her research, knowledge & experience made Rachel Khor in the front line within her profession.
She loves people development - during her high impact training sessions she is committed, dynamic & outcome driven. She utilizes Accelerated Training methodologies to inspire change & fast results.
She trains with her personal brand of positivity, charisma & focus which greatly motivates her participants to achieve greater heights of achievement.
Participants have described her sessions as inspiring, thought provoking, energetic & easy to understand.
During her sessions, her ability to be neutral, non-judgmental, supporting the group & upholding its wisdom has allowed her to effectively extract participation in a magical way.
Based on the belief that every individual has a core genius & the ability to soar given the right opportunity; Rachel's training methodology breaks limiting beliefs, overcomes obstacles & cultivates trust across cultures.
Rachel receives rave reviews/excellent ratings due to her dynamism, knowledge & fantastic rapport with her participants. She achieves this by ensuring her training is relevant & solution based - always updated with new ideas, strategies & techniques.
OR
MR DANIEL WONG is an International Master NLP Trainer who comes with more than 30 years experience in the corporate world; out of which, 19 years has been spent on coaching and training: on Communication & Interpersonal Skills, Coaching & Negotiation skills, Sales, Management & Leadership Skills, Course Consulting, Neuro-Linguistic Programming (NLP) and Sub-conscious learning skills. And in the process, continually coaching and motivating all his the coaches, mentees, staff and associates to learn, grow and expand their personal paradigms and horizons.To contact Mr Daniel for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 | or email: info@iTrainingExpert.com
Testimonies
“I felt relatively happy before I attended this course. However, I’m even happier that I learned how to communicate with the customers more effectively. I feel much more relaxed after learning up on the subject. The trainer was great.” – Lily, Jimisar Autotrade Sdn. Bhd.
“I never understood people well. I’m glad I learned how to foster mutual understanding between myself and others during this course and how to exercise self-control during tense situations. The trainer was very engaging and possessed a wealth of knowledge on the subject.” – Rosaini, Customer Relationship, TBNC Motor Sdn. Bhd.
“I felt that I lacked something essential before I went for this course. I’m glad that I gained a strong sense of self-confidence during this course that I can utilize when facing my customers. Now I feel really good about myself and how I can handle any situation after this. The trainer was excellent and I really enjoyed his activities.”– Nur Amalina BT Wan Abdul Aziz, CRE, EON Automart Glenmarie
“I had bad communication skills and I was a bit afraid. This course helped me by educating me persuasive communication skills and how to view a situation from another person’s perspective. I felt much better after this course knowing that I could better communicate with others. The trainer gave good explanations and lot of illustrations on this subject. I really enjoyed the group activities.”–Putry, KL
“I was really excited to learn what this course had to offer. I learned a great deal of different knowledge. I felt great after I completed the course. I’m really glad I joined this training. The trainer and his training were thoroughly enjoyable.”– Zulaikha, Sales Advisor, NikaiJaya (M) Ipoh.
“I wasn’t confident at all due to my lack of knowledge before attending this course. This course taught me the inner workings of people’s mindset, body language and how to be persuasive when communicating. It was great, fresh and I can’t wait to test out my new skills. The trainer was a good person who really knew how to engage with the participants”.– Sarah, Melaka
“I learned about the importance of persuasion and the key to influencing others during this course. I felt much more positive, confident and knowledgeable about the personality of others after the course. The trainer is both very nice and excellent in his work”.–Raihan , Customer Service Personnel
“I always got stressed handling customers and complaints. Through this training I learned how to manage my stress and how to influence customers. After the course was completed I felt like I was ready to be the best CRE at Ingress Motor Centre. The trainer was so friendly and the training very attractive.”.– Fara March
Investment
In house arrangement only.
Click here to Request for In house Quotation
Please contact us at +6012 6869 628 | +603 8074 9056
Email: info@itrainingexpert.com
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Payment must be 100% upfront upon confirmation.
