Administrative Professional Conference 2025

• Increased proficiency in communication, office management, and using AI tools
• Improved technical skills, particularly with Excel and office software
• Enhanced personal branding and professional presence
• Effective time management and productivity strategies for better work-life balance
• Practical conflict resolution techniques and stress management tips

This comprehensive 2-day conference is designed to cater to administrators, secretaries, and office managers seeking to enhance their skills, boost productivity, and thrive in the modern office environment.

• Secretaries
• Executive Assistants
• Office Administrators/Managers
• Public Relations personnel
• Customer Relationship managers

Day 1: Enhancing Core Skills for Administrative Excellence

08:30 AM - 09:00 AM:Registration & Welcome Breakfast

09:00 AM - 09:15 AM: Opening Remarks and Introduction to the Conference

09:15 AM - 10:30 AM: Module 1: Stay Strong, Think Fast – Thriving in a VUCA World!
Let’s explore together:
•    What is VUCA? (Volatile, Uncertain, Complex, Ambiguous) – and why it’s everywhere now
•    Flip your mindset: From “Why me?” to “What can I do?”
•    Build your bounce-back muscle: Simple habits to boost resilience
•    Stay sharp during change: Quick tips to stay confident and adaptable

10:30 AM - 10:45 AM: Morning Break & Networking Session

10:45 AM - 1:00 PM: Module 2: Tell Stories with Data – Make Numbers Speak!
Unlock the power to:
•    Turn boring numbers into stories that wow your boss
•    Use simple visual tools (charts, infographics, AI tools) to get your point across
•    Use ChatGPT to summarize trends and build reports
•    Create quick visuals with Canva

01:00 PM - 02:00 PM: Lunch Break (Networking Opportunity)

02:00 PM - 04:15 PM: Module 3: Present with Impact – Data Storytelling & Visual Design
Learn how to:
•    Tell stories with color, icons, and layout that make impact
•    Use design principles to turn charts into compelling slides
•    Present data clearly and confidently to influence decisions
•    Apply narrative structure to reports, updates and presentation 

04:15 PM - 05:30 PM: Module 4: Think Like a Strategist – Creative Problem Solving in the Digital Age
Explore how to:
•    Use creative thinking frameworks like "What If..." and "SCAMPER" to unlock solutions
•    Maximize ChatGPT and Gemini to brainstorm ideas, plan smarter, and evaluate multiple scenarios quickly
•    Apply structured problem-solving using data and digital tools
•    Make smarter decisions using fun scenario planning techniques
Q&A Session
Closing Remarks and Day 1 Recap

Day 2: Sharpening Skills for Greater Efficiency and Impact

08:30 AM - 09:00 AM: Morning Coffee & Networking Session

09:00 AM - 10:15 AM: Interpersonal Communication and Conflict Resolution
What causes interpersonal conflict?
Different people different styles of communication so how do we deal with them
Executive Presence – (speaking with poise, authority and confidence)

10:15 AM - 10:30 AM:Morning Break

10:30 AM - 1:00 PM: Conflict Resolution Skills

• Managing and acknowledging emotions
• Identifying needs and goals
• Use of "I" statements
• Active listening and paraphrasing
• Staying calm and respectful
• Finding common ground
• Problem-solving collaboratively

1:00 PM -  2:00 PM: Lunch Break (Networking Opportunity)

02:00 PM - 04:30 PM: Module 7: Elevate your Professional Presence & Grooming (Before & After)
Key Topics:
Building a professional image in the office environment
Tips for effective body language and personal presentation
Dressing for success: How your attire affects your role and perception
Maintaining confidence and professionalism in high-pressure situations
Confidence Walk of Fame with 2 minutes speech

4:30 PM - 05:00 PM: Closing Panel Discussion: Adapting to the Future of Administrative Roles
Exploring the future of the administrative profession
AI, automation, and the evolving role of admins in organizations
Advice from industry experts on continuous professional growth
Final networking opportunity and feedback session
Certificates of Completion

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamentals of Neuro Linguistic Programming to create an environment where participants will be fully engaged on both conscious and subconscious level. 

The training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

ANGELINE ANN SAMUEL
Bachelor of Software Engineering  (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)

Angeline is an experienced specialist in professional development and digital marketing. She has spearheaded a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions.  Her involvement includes ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

Her daily role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital  marketing,  market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.  

Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations

EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.
Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.

Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.
His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing

ADINA AFFENDY is a certified HRDF trainer from Sabah, Malaysia, with a strong educational foundation from Universiti Teknologi MARA (UiTM). She runs her own training brand, Ummi Adina, and has delivered Secretarial Skills training in Brunei for government staff under the Institut Perkhidmatan Awam (IPA).

With over 15 years of experience as a Platinum Direct Distributor in Amway and leadership development through Network 21, Adina is also a recognized Key Opinion Leader in grooming. She previously served as a Marketing Director with KZ1 Global Sdn. Bhd., achieving the rank of Elite Director and conducting training across the region.

Adina is an active member of Toastmasters International and a passionate volunteer, having taught English at SM La Salle Tanjung Aru Learning Centre. Her diverse background makes her a dynamic and experienced trainer in communication, leadership, and personal development.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 12

"I used to struggle with choosing the right visuals for presentations, but this training taught me how to simplify complex ideas with icons. Now, I feel much more confident in creating engaging materials. The trainer's practical examples made everything click!" — Ummi Nur Raihana Binti Husbullah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"I used to avoid AI, fearing it was too technical. This training broke it down into simple steps. Now, I'm comfortable using ChatGPT for drafting emails and summaries. Highly recommend!" — Noor Asiah Binti Abdul Latif, Secretary, Perbadanan Bekalan Air Pulau Pinang Sdn Bhd

"ChatGPT and Gemini were completely new to me before this course. Thanks to the hands-on exercises, I now understand how to use these tools effectively. The trainer made AI feel approachable and relevant to my work." — Nur'amirah Bt Abd Rahim, Secretary, Perbadanan Bekalan Air Pulau Pinang

"Difficult conversations used to stress me out. This training gave me frameworks to stay calm and resolve conflicts. The role-playing exercises were especially eye-opening!" — Ummi Nur Raihana Husbullah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"I'd often second-guess how to phrase feedback. Now, I use 'I' statements and active listening techniques from the course. My team meetings have improved dramatically!" — Cecilia Lim, Secretary, Perbadanan Bekalan Air Pulau Pinang

"Handling aggressive colleagues felt impossible before. The trainer's 'win-win' strategies gave me a roadmap. I've already used them to smooth over a departmental clash!" — Wong Siew Ling, IA Executive, Perbadanan Bekalan Air Pulau Pinang

"I learned that listening is just as critical as speaking. The 'reflective listening' exercise was a lightbulb moment. My boss noticed the difference in our last 1:1!" — Kamini Devi Veeriah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"This training exceeded my expectations! The energy techniques alone helped me manage stress better. I'm already recommending it to peers." — Vicky Tan, Admin, Perbadanan Bekalan Air Pulau Pinang

"I've attended many seminars, but this one stood out. The mix of theory, activities, and humor kept me engaged start to finish." — Janaga A/p Seladorai, Secretary, Perbadanan Bekalan Air Pulau Pinang

"The trainer's passion was contagious. Even breakouts felt productive thanks to her facilitation. Rare to leave a training feeling this inspired!" — Kamini Devi Veeriah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"I expected dry lectures but got interactive gold. The 'stress ball' exercise? Brilliant way to demonstrate tension release!" — Lim Bee Kheng, Secretary, Perbadanan Bekalan Air Pulau Pinang

Upon successful completion of this program, you will receive a Certificate of Achievement.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com