AI Mastery for Business : Using Microsoft 365 Copilot

By the end of this courses, participants will be able to:

• Understand the fundamentals of Artificial Intelligence (AI) and its relevance in business.
• Recognize the value of AI-driven insights for decision-making.
• Explore AI-enabled tools within Microsoft 365
• Generate reports and visualizations confidently

Executives and senior managers from IT, Finance, HR, Project Management, and Product Management departments.

DAY 1: 9:00AM – 5:00PM
Module 1: Introduction to AI in Business

• What is AI? Myths vs. Reality
• Key Concepts: Machine Learning, Natural Language Processing, Generative AI
• The Role of AI in Modern Business Functions
• Activity: Overcoming the Fears of Using AI at Work – Group Discussion

Module 2: Introduction to Microsoft 365 Copilot

• Overview of Microsoft 365 Copilot Features
• Live Demo: Doing Customer Research using Copilot Chat and internal data
• Activity: Hands-On Exercise - Accessing Copilot from different applications

Module 3: Using M365 Copilot for Productivity

• Prompt Engineering Basics
• Get better results with Copilot prompting
• Use Cases: Drafting Emails, Reports, Summaries, Brainstorming
• Activity: Hands-On Exercise - Crafting Effective Prompts for Business Tasks

Module 4: AI-Driven Decision Making

• Reading AI Reports: What to Look For
• Understanding Bias and Limitations in AI Outputs
• Case Study: AI in Finance, HR, and Project Management
• Activity: How Can AI Help in Your Department? - Group Discussion

Module 5: Building an AI-Ready Mindset

• Overcoming Resistance to AI
• Ethics and Responsible AI Use

Briefing by internal IT on how data is secured/relevant company security policies*
(optional and subject to confirmation)

This workshop is delivered through a dynamic combination of PowerPoint presentations, engaging videos, interactive hands-on exercises, quizzes, and discussions to ensure participants gain practical experience and deep understanding of Generative AI.

MERVIN RASIAH
IT & Business Consultant | Enterprise Architect | Trainer | Digital Strategist

Mervin Rasiah is a seasoned IT and business consultant and trainer with over 30 years of experience across enterprise architecture, digital marketing, system integration, and strategic planning. With a strong foundation in both technical and soft skills training, Mervin has delivered impactful learning experiences in areas such as Emotional Intelligence, AI, digital transformation, and architecture design.

Previously serving as Global Training Manager at Shell Information Technology, he played a key role in developing and implementing large-scale training initiatives for global teams. His industry experience also spans high-profile roles at Microsoft, Petronas and Tenaga Nasional Berhad (TNB), where he contributed to enterprise IT strategy, solution design, and workforce capability building.

Mervin is known not only for his deep technical expertise but also for his coaching and mentoring skills, which have made him a trusted advisor and trainer in the IT and digital strategy domains. His dynamic blend of industry knowledge and passion for education enables him to empower teams to meet both their technical and strategic objectives.

Areas of Expertise

• Enterprise Architecture: EA frameworks, architecture governance, strategic roadmaps
• Digital Marketing & Strategy: Campaign design, business strategy alignment, analytics
• System Integration & Cloud Technologies: Cloud platforms, infrastructure design, process automation
• Emotional Intelligence & Soft Skills: EQ-certified trainer, corporate communication, leadership coaching
• Innovation & Digital Transformation: Cloud strategy, enterprise mobility, augmented reality, AI

Certifications & Core Competencies

• Certified Emotional Intelligence Trainer
• TOGAF 9, COBIT 5 Foundation
• Alibaba Cloud Computing Specialist
• Microsoft Certified Trainer (MCT), MCSE, MCTS
• Google Certifications: SEO, Analytics, YouTube, Ads
• AI & Generative AI
• Strategic Planning & Project Fundamentals (PMP-based)
• Cybersecurity & Data Science Fundamentals
• Business IT Architecture
• Coaching Leadership & Technical Sales
• Digital Disruption, Personal Branding & Marketing

Notable Training Experience

1. Global Training Manager – Shell Information Technology
Designed and led enterprise-wide training for system integration and Microsoft tools deployment.

2. Business Owner – Nexus Training Services
Delivered IT consulting and training services, specializing in cloud architecture and digital innovation.

3. Training Manager – Info Trek Sdn Bhd
Managed Microsoft certification programs and served as a speaker at national-level IT conferences.

4. Speaker & Facilitator
Presented at major industry events including TechEd, Multimedia Asia, Automation Days Asia, and various Microsoft events.

Upon successful completion of this program, you will receive a E-Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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