Coaching & Mentoring Skills

By the end of the Coaching & Mentoring course, you will be able to:

• Define what is coaching and mentoring
• Explain the leader’s role in the coaching and mentoring  process
• Use the TIIPS coaching model to conduct successful coaching conversations
• Diagnose development level of a coachee based on the goal or task
• Identify the needs of each development needs
• Match different leadership styles to development needs of the coachee
• Prepare and mentor effectively

This Coaching and Mentoring skills course is aimed at:

• managers
• team leaders
• anyone who manages personnel or who contributes to an individual’s capability development in the workplace.

2 DAYS (9 am - 5pm)

9.00AM - 10.30AM 
Module 1: Fundamental of Coaching and Mentoring

• Realize the critical need for coach and mentor in an organization
• Understand the relationship and difference between coaching and mentoring
• Identify common coaching challenges
• Understand when and what to coach
• Examples of coaching opportunities
• Creating leverage through coaching

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
Module 2: Developing a coaching mindset

• Four levels of awareness for coach

Know your Thought, Purpose, Values and Emotion

• Creating coaching culture

Module 3: Establishing a Climate of Trust, Credibility, and Rapport for Mentoring

• Inculcate mental framework for communicating interest and desire to be a coach and mentor
• Develop critical listening skills for attaining another person's perspective/point-of-view
• Establish rapport or communication strategy for creating a "privileged relationship”

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
Module 4 : Leading meaningful Coaching conversation:

• Coaching preparation
• TIIPS Coaching Framework to guide the coachee
• Define Topic
• Inquiry
• Establish Impact
• Commitment Plan of actions
• Support and Follow up
• Role play

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
Module 5: Handling excuses and resistance

• Excuses and resistance is expected
• Two types of excuses/ resistance
• Steps in managing different types of excuses /resistance

Special modules for Sales leaders

Day 2

9.00AM - 10.30AM 
Module 6: Coaching Sales Process

• Analyse what to coach to increase closing rate
• Leverage on field coaching opportunities
• Before – During- After field work coaching

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
Module 7: Mentoring Methods

• The role of mentor and mentee
• Four Phases in Mentoring
• Starting a mentoring relationship
• Building a mentoring relationship
• Maintaining effective relationship
• Mentoring Plan of actions

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
Module 8: Understand situational leadership

• Definition of leadership
• Is there only one best leadership style?
• Achieve ‘successes and ‘effectiveness’ in leading a team

Module 9:Diagnosing the development level of the Coachee

• Understand the various development levels of an individual based on the specific goals and tasks
• Identify the characteristic and needs of each development level

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
Module 10:Matching the leadership style

• Understand the differences between Directive behavior and Supportive behavior
• Four types of leadership styles : Directing, Coaching, Supporting and Delegating
• Matching leadership styles to development needs

Module 11: Action Plan - Putting It All Together

Integrates learning through role plays, presentations, activities, case studies, presentations, group discussions and reflection. 

DHENA or     KOMATHI DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dr. Dhena Doraisamy 

DBA in Adaptive Leadership | LL.B | NLP Trainer | PROSCI Practitioner | APMG Change Management Practitioner | MWS Certified Trainer | NLP Coach | DISC Master Practitioner | Colored Brain Trainer | Directive Communication Psychology Trainer | Accelerated Learning Practitioner | Design Thinking Coach | Psychological First-Aid Trainer | NLP Hypnotherapist | Clinical Hypnotherapist

Key Programs:

Leadership | Communications | Change Management | Marketing | Thinking Programs

With an illustrious career spanning over 25 years, Dhena is a powerhouse of marketing versatility and human-centric transformation. From leading regional communications for a prominent UK-based Energy trade association in APAC to launching global brands in the FMCG and broadcasting sectors, she brings a "real-world" corporate edge to the training room.

Dhena doesn’t just teach theory; she facilitates business navigation. By blending her extensive corporate leadership experience with a deep mastery of behavioral sciences, she empowers individuals and organizations to bridge the gap between frontline execution and executive vision.

Core Expertise & Training Repertoire

Dhena specializes in holistic growth, using a unique "NLP-infused" methodology to ensure learning sticks. Her key training domains include:

• Adaptive Leadership & Coaching: Leveraging her DBA insights to help leaders navigate complex, changing environments.
• Interpersonal Excellence: High-impact life skills, DISC personality profiling, and customer engagement strategies.
• Strategic Marketing & Sales: Brand orchestration, product rebranding, and integrated sales-marketing alignment.
• Behavioral Change: NLP-based communication, Design Thinking, and Clinical Hypnotherapy techniques for mindset shifts.

The "Ripple Effect" Methodology

Dhena’s facilitation style is driven by the Ripple Effect concept. She believes that empowering one individual creates a wave of positive change throughout an entire organization. By utilizing Accelerated Learning, she ensures her programs are high-energy, high-retention, and immediately applicable to the workplace.

Academic & Professional Credentials

Dhena’s "academic prowess" is matched only by her formidable list of global certifications DBA in Adaptive Leadership, Bachelor of Laws (LL.B), Certified NLP Trainer, Coach, & Hypnotherapist, Prosci® Certified Change Management Practitioner, APMG Change Management Practitioner, Colored Brain Trainer, Directive Communication Psychology Trainer, Design Thinking Coach & Certified DISC Master Practitioner and Accredited HRDC Trainer & Certified Accelerated Learning Practitioner

Global Impact & Social Responsibility

Beyond the boardroom, Dhena is a committed advocate for community upliftment. She actively designs and facilitates empowerment programs for underprivileged communities globally, driven by her core mission to create positive ripples of change across the world.

Some of the Organizations That She Has Facilitated For Are:

Maybank, PETRONAS, BAT Malaysia, AXA, Roche, Boeing Composite Malaysia, HSBC, Maxis Berhad, Standard Chartered, Malaysian National Reinsurance Berhad, micron, Takaful, Air Selangor, Nottingham University, Tenaga Nasional Berhad, Singtel, Sonoco, Boeing, AEON Credit, Amway, BHP, BASF, UOB, Mr. DIY, Sarawak Shell, Suruhanjaya Tenaga (Energy Commission), International SOS, Aramco, Casio, Pharmaniaga, Zuellig Pharma, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, DXC Technologies, Gardenia, Daihatsu Perodua, ASTRO, The Star, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more.

"The trainer knows the subject matter well and the training was very good." Mona Abdullah, Facilities Manager, Hitachi Rail STS Sdn Bhd.

"Before the course, I feel that coaching is just a matter of getting someone to be able to do a job assign to them. During the course, I realise that there is a specific structure and strategy to coach and also to correct undesirable behaviours. After attending the Coaching and Mentoring course, I feel that I understand better how to coach people in a more efficient way. The trainer is full of experience. Thanks so much." Noriah Jaafar, Engineer, Hitachi Rail STS Sdn Bhd.

"Trainer was very good at getting the attention of the participants and has a wealth of knowledge" Imran Sidiq, Commissioning Manager.

ALL courses are claimable under HRD CORP and SBL-KHAS.
ITRAININGEXPERT GLOBAL PLT IS A REGISTERED TRAINING PROVIDER OF HRD CORP, MALAYSIA.

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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