Some of the highest paid, most successful salespeople in every industry do all of their business by telephone.
The telephone is the most powerful business tool that you must master today.
Would you like to become one of these highly-paid professionals by selling on the phone?
I am sure you want to exponentially increase your business income and cashflow.
Using the telephone effectively to sell is like learning to type — it takes learning and practice.
The telephone is a special tool that you must master if you want to fulfill your potential as a successful telephone sales specialist. I will teach you how to master telephone sales for any industry.
Increase Your Sales Now.
By the end of the telemarketing and telesales training course, participants will be able to:
- Get past the gatekeeper with strategy and confidence
- Get past the first 20 seconds of the call and increase selling opportunities
- Improve skills in telephone communication
- Up-sell and Cross Sell other products if required
- Improve questioning and listening skills
- Identify customer’s real emotions, needs and match with appropriate benefits.
- Sharpen their closing skills in order to clinch the sale.
- Handle objections effectively and treat them as new opportunities
- Build better relationships with difficult prospects using empathy
- Recognize each prospect’s unique telephone personality and tailor offering accordingly
- Seek buying signals and act accordingly
- Experience a substantial increase in New Sales
- Enhance skills through Telesales and Customer Service training
- Telesales and Sales Personnel
- Customer Service
Day 1
WHAT IT TAKES TO BE A SUPER TELESALES PROFESSIONAL?
SKILL ENHANCEMENT:
ENHANCE YOUR EMPHATIC LISTENINING SKILLS
THINK & FEEL EMPATHY
PROBING SKILLS - IDENTIFY THE UNDERLYING CUSTOMER ISSUES
SPEAKING WITH CONFIDENCE ON THE PHONE
- Body language through the phone ?
- The power of the voice - Tone, Pitch, Rate of Speech and Volume
Day 2
GAINING TRUST & GETTING PAST THE GATE KEEPER
PERSUADING & INFLUENCING SKILLS THROUGH EMOTIONAL FAB STATEMENTS
OVERCOMING OBJECTIONS
- How to handle 9 Common Objections
- " Let me think about it first".
- " I will come back to you later."
- "I am not interested at all"
- "I have no time."
UNDERSTANDING REJECTIONS
- General sales resistance
- Unspoken objections
- Excuses
- Inadequate information
- Subjective or personal objection
- Objective or product objection
- The last ditch objection
FORTIFY RESPONSES TO OBJECTIONS
- Preparing your answers to the typical objections
- Strategizing rebuttals and responses
- Call to action to close
- Role plays
Interactive input, case study presentation, group discussion and role play
ANGELINE SAMUEL
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)
Angeline is an experienced specialist in professional development and digital marketing. She has spearheaded a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. Her involvement includes ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.
Her daily role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.
Her client’s include :
- SIRIM , Malaysia
- MATA , Malaysia
- Palace of the Golden Horses, Malaysia
- Royal Chulan, Malaysia
- Bank Islam, Malaysia
- B Braun Malaysia
- Total Worx Asia
- Lafarge Cement
- PETRONAS Malaysia
- Dragon Oil Dubai
- Halliburton
- Zimbabwe Power Corporation
- Canon
- National Bank Of Malawi
- PNG Ports Corporation Limited
- Qatar Petroleum Company
- Qatar Petrochemical Company (QAPCO)
- The Tanzania Institute Of Bankers
- Alinta Energy Sydney, Australia
- Celestica Malaysia Sdn Bhd
- Mozambique Airlines (LAM)
- Base Titanium, Zambia
- Arabian Pipes Co, Saudi Arabia
- Al Abdullatif Manufacturing & Investment Co, Saudi Arabia
- Saudi Aramco, , Saudi Arabia
- PNG Ports Corporation Limited
- Vanuatu National Provident Fund
- La'ala Al Kuwait Real Estate Establishment, Kuwait
- Hikma Pharmaceuticals, Jordon
- Jordan Bromine Company Limited
- Al Samer JCI Controls, Saudi Arabia
- Tanga Cement, Tanzania
- Arab Potash Company, Jordan
- Base Titanium, Kenya
- Egyptian Banking Institute
- First Gulf Bank, Abu Dhabi
- Saudi International Trading Company Limited
- Mopani Copper Mines PLC
- Prysmian Cables
“Helps me to plan how to create another breakthrough in sales after being the top achiever in Indonesia.” Eka Winarto - PT Bank Negara Indonesia, (PERSERO)
“I learned to look at things from different perspectives” – Tarek Koujou, Sales Manager, Shaker Group - #1 LG distributor in KSA
“Teamwork is very important. The training was great.” –Marwan Bushnak, Head of Sales Manager-Eastern Region, Shaker Group, Saudi.
“During the course, I learn how to talk to different types of customers on the telephone. After the course, I believe that I can be an excellent and professional tele agent. The trainer is great because he can customise the training to suit our specific needs.”– Assistant Manager, Genting Malaysia Berhad.
“Before this course, I felt like I lacked strategies on how to promote our product to customers. In this course, I learned about promoting products using emotional selling. Thus I am so happy that I have gained more confidence after attending this virtual telesales course. The trainer is also a very nice and knowledgeable person.”- Sueann Chai, Business Development Manager, Royal Canin.
“I felt lost and didn’t know how to start a conversation with customers so telesales was frightening. During the course, I learned to approach customers in the right way, and the right tone as well as how to close deals with customers. I felt satisfied after attending this course because it is really useful. The trainer is also a very clear, straightforward and inspiring person.”- Hakim, Business Development Manager, Royal Canin.
Normal Fee |
Early Bird |
Group Fee |
Sign up 1 pax |
Sign up 1 pax |
Sign up 3 pax or more |
Pay 1 day(s) before course starts |
Pay 14 day(s) before course starts |
Pay 14 day(s) before course starts |
MYR 3490 per pax |
MYR 2890 per pax |
MYR 2790 per pax |
USD 1030 per pax |
USD 850 per pax |
USD 820 per pax |
Upon successful completion of this program, you will receive a Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.