Today's job market has become very competitive. As a representative of the organization, how do professionals portray and choose the most suitable candidate for a job? We understand that this is not an easy task. Hence our training program was developed to enable the participants to develop this critical skill. A couple of years ago we had excessive demand but low supply of qualified man power; today the situation is reversed.
This course provides participants with the essential knowledge and skills to conduct effective competency and behavioural-based interviews. By focusing on structured questioning techniques, participants will learn how to evaluate candidates based on key competencies and past behaviours to make informed hiring decisions.
Program Objectives
• Understand the fundamentals of competency-based and behavioural interviews.
• Develop skills to prepare, structure, and conduct competency-based interviews.
• Learn how to evaluate candidate responses using objective criteria.
• Practice competency-based interviews through role plays and feedback sessions.
Learning Outcomes
By the end of the program, participants will be able to:
• Design competency-based and behavioural interview questions.
• Apply structured questioning techniques to probe candidates' past behaviours.
• Objectively evaluate candidate responses and avoid common interview biases.
• Conduct effective competency-based interviews through role plays and hands-on
practice.
HR professionals, recruiters, development practitioners and line managers, and anyone who would like to conduct interviews more effective
Module 1: Introduction to Competency-Based and Behavioural Interviews
• Understanding the principles of competency-based and behavioural interviews.
• Differences between traditional and behavioural interviews.
• Why behavioural interviews are effective in predicting future performance.
Module 2: Preparing for Interviews: Competency and Behavioural Focus
• Structuring interviews to assess key competencies.
• Developing interview guides and question banks based on competencies.
• Ensuring consistency in the interview process.
Module 3: Understanding Behavioural Interview Techniques
• Introduction to the STAR (Situation, Task, Action, Result) method.
• Crafting effective behavioural questions.
• Encouraging candidates to provide specific examples from past experiences.
Module 4: Asking the Right Questions: Probing Techniques
Module 5: Evaluating Responses Against Competency Criteria
• Establishing objective scoring criteria for competency-based responses.
• Identifying competency indicators in candidate answers.
• Practical exercises in evaluating responses.
Module 6: Avoiding Common Pitfalls in Competency-Based Interviews
• Recognizing and mitigating biases in the interview process.
• Avoiding common mistakes in competency-based interviews.
• Ensuring fairness and consistency in the interview process.
Module 7: Post-Interview Evaluation and Decision Making
• Conducting effective post-interview debriefs.
• Making fair hiring decisions using competency-based evaluation criteria.
• Documenting and analysing interview outcomes.
Module 8: Competency-Based Interview Role Plays and Practice
• Participants conduct mock interviews using competency-based and behavioural
methods.
• Role-play scenarios with feedback and critique.
• Wrap-up session and final Q&A.
SHAHARIZAN (SHAH) SALLEH
PROFILE SUMMARY
Shah Salleh is a corporate trainer, consultant, and writer with over 25 years of cross-industry experience spanning education, holding companies, financial institutions, media, FMCG, oil & gas, manufacturing, and ICT.
Specialising in Human Resources, he has held leadership roles across all facets of HR — from business partnering, recruitment, and industrial relations, to compensation & benefits, talent development, and training — leading HR functions across seven countries. His work integrates strategic HR management with operational efficiency, making him a sought-after facilitator for both government and corporate sectors.
KEY ACHIEVEMENTS & CONTRIBUTIONS
TRAINING PORTFOLIO
Shah began his journey as an internal corporate trainer, delivering programs beyond HR to include communication, leadership, writing, and managerial skills. Since 2019, his portfolio has expanded to include high-impact, government-focused programs in both classroom and online formats.
Core Areas Delivered:
SELECTED GOVERNMENT & GLC CLIENTELE
Federal Ministries & Agencies
Statutory Bodies & State Agencies
Government-Linked Companies (GLCs)
International Engagement
TRAINING STYLE
Shah is known for his engaging, results-oriented delivery, blending theory with practical workplace application. His sessions are interactive, thought-provoking, and tailored to participants’ real-world challenges, ensuring learning is immediately transferable to the job.
CONSULTING WORK
When not conducting training, Shah provides consulting services in:
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6014 604 7896
"The trainer is dynamic and is able to control the class, participants are open to express themselves."
"I hope I can carry forth the ‘people building people’ spirit with others, just as this facilitator has done." Michael Lee, Talent Management
"The program was so awesome, and really full of important subject matter that every trainer must know, and it will take you to the next level." HR Dept, MNC
"The trainer was experienced and knowledgeable, very engaging and kept the sessions lively and relevant, and would not hesitate to recommend this program to my friends and organization."
| Normal Fee | Early Bird | Group Fee |
|---|---|---|
| Sign up 1 pax | Sign up 1 pax | Sign up 3 pax or more |
| Pay 1 day(s) before course starts | Pay 14 day(s) before course starts | Pay 14 day(s) before course starts |
| MYR 3490 per pax | MYR 2890 per pax | MYR 2790 per pax |
| USD 1030 per pax | USD 850 per pax | USD 820 per pax |
Upon successful completion of this program, you will receive a Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com
