ISO 9001:2015 : How to Audit Suppliers Effectively

By the end of the 2-day training, participants will be able to:

• Ensure all participants have a clear understanding of the ISO 9001:2015 requirements.
• Provide practical guidance on how to implement, execute, and comply with all ISO 9001:2015 standards.
• Explain the purpose and structure of ISO 9001 as an international standard for Quality Management Systems (QMS), used to demonstrate the ability to consistently meet customer and regulatory requirements.
• Equip participants with the skills to plan, organize, and conduct Supplier Quality Audits in alignment with ISO 9001:2015.

Cover the process of:

• Identifying and raising nonconformance reports and audit observations
• Documenting and reporting findings
• Following up and closing audit findings effectively

Offer a comprehensive overview of all key areas related to ISO 9001:2015, with a focus on practical application in real-world audit scenarios.

Directors, Gen. Managers, Managers, Head of Departments, all sections’ personnel in charge of Quality, all Quality control/assurance personnel.

Day 1 - ISO 9001:2015 Supplier Audit requirements

1. Quality Management System explanation and implementation.
2. Introduction to supplier audits
3. Importance of supplier audits in ensuring quality and compliance
4. Overview of different types of supplier audits
5. Understanding Supplier’s weaknesses
6. Planning and preparation for supplier audits
7. Developing audit checklists and criteria
8. Conducting risk assessments for supplier audits

Day 2 - How to plan and conduct a Supplier’s Audit.

1. How to conduct a Supplier’s Audit - Auditing process
2. Qualities/requirements of an Auditor
3. Opening meeting / agenda and protocol
4. Performing supplier audits: conducting interviews, reviewing documentation,and site inspections
5. Evaluating audit findings and documenting results
6. Communicating audit findings to suppliers
7. Report Audit findings.
8. How to raise NCR’s and observations.
9. Closing meeting and follow up on NCR’s closing

We will use slides, slide shows, video clips and case studies using actual auditing experience to ensure all participants understands and are able to understand and effectively conduct an Internal Audit following Version 2015

DR. DUGLAS FERNANDES
Certified HRD Corp Trainer
Corporate Trainer & Consultant
Doctorate in Business Administration, Riviera University, France

PROFILE SUMMARY
Dr. Duglas Fernandes is a seasoned corporate trainer and consultant with extensive global exposure in Quality Management, Business Process Improvement, and Leadership Development. With over three decades of experience in multinational corporations, consulting firms, and government initiatives, Dr. Duglas combines technical expertise with real-world leadership insights to deliver impactful and results-driven training.

His corporate journey spans quality-focused leadership roles, global consulting assignments, and high-level facilitation for senior leaders, government agencies, and corporate clients. Known for his engaging and practical approach, Dr. Duglas equips participants with actionable strategies that can be immediately applied in their workplace.

CORPORATE EXPERIENCE
Before transitioning full-time into training and consultancy, Dr. Duglas served as Regional Quality Control Manager for a leading European investment group. In this role, he conducted quality control audits for companies targeted for acquisition or investment worldwide, while spearheading re-engineering and restructuring initiatives to enhance product and process reliability across global operations.

From 2007 to 2013, Dr. Duglas worked with an international headhunting firm, travelling extensively across Asia, the Middle East, Africa, Europe, and North America — including Thailand, Philippines, Laos, Indonesia, Korea, Japan, China, Hong Kong, Dubai, India, Sri Lanka, Canada, Germany, France, and Switzerland — adapting to diverse business cultures and environments.

Prior to his global consultancy career, Dr. Duglas spent 23 years with Panasonic Malaysia, progressing to the role of Quality Control Manager. His tenure established his solid foundation in quality operations, leadership, and continuous improvement practices.

ACADEMIC BACKGROUND
Doctorate in Business Administration (DBA), Riviera University, France
Research Focus: Incorporating Total Quality Management to Innovate, Manage Change, and Enhance Customer Satisfaction

GOVERNMENT TRAINING EXPERIENCE
Dr. Duglas has been actively engaged in training programs for various government agencies, delivering impactful initiatives such as:

• Conducting entrepreneurship programs for over 50 participants on how to start businesses post-COVID-19, organised by the Government.
• Delivering life transition and retirement programs for senior high-ranking government officials, focusing on retiring happily and moving forward in life.
• Facilitating rehabilitation and reintegration programs for prisoners prior to their release, equipping them with strategies for success in their second chance at life.

TRAINING EXPERTISE
Dr. Duglas delivers a wide range of technical, quality, and leadership programs, including:

• ISO 9001 (Awareness, Consulting, Auditing to Accreditation)
• Understanding & Implementing KPAs and KPIs Effectively
• Lean Management incorporating Toyota Production System
• Achieving Customer Satisfaction & Increasing Profit through Best Manufacturing Practices
• Professional Technical Report Writing & Presentation Skills
• Situational Motivation for Executives & Managers
• Innovation, Business Design Thinking & Decision Making
• Effective Leadership Skills Development
• Quality & Manufacturing-related programs

SELECTED CLIENTS
Corporate & Industry Leaders:
Proton • Perodua • Volvo International Iran • Sapura Holdings • Sime Darby • Petronas (and subsidiaries) • Unitar International University • Binary International University • Astro • Maxis • Panasonic Malaysia • And many more

TRAINING STYLE
Dr. Duglas is known for his interactive, practical, and results-oriented delivery style. His sessions blend global corporate experience with local context, ensuring learning is both relevant and actionable. By integrating real-world case studies, hands-on activities, and proven strategies, he enables participants — from executives to senior leaders — to achieve measurable improvements in performance and productivity.

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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