Key Performance Indicator (KPI) And Balanced Scorecard (BSC)

Participants will be able to:

• Understand the fundamentals of KPIs and the BSC framework.
• Develop and implement outcome-based KPIs.

Align KPIs with organizational strategy and goals.

Unit Head of departments, AGM, Senior Manager.

DAY 1: 9.00 – 5.00 pm

0900    Module 1: Introduction to KPIs and BSC    
Overview of KPIs
Introduction to the Balanced Scorecard

1030    Break for 10 minutes    

1040    Module 2: Developing Effective KPIs    
Transitioning from Activity-Based to Outcome-Based KPIs
Setting SMART KPIs

1300    Lunch    

1400    Module 3: Balance Scorecard    
Linking values, mission, value drivers, and vision
Perspective on Balance Scorecard

1530    Break for 10 minutes    

1540    Module 4: Aligning KPIs with Organizational Strategy    
Linking KPIs to Strategic Objectives
Case Studies and Best Practices

1700    End of Day 1

DAY 2: 9.00am – 5.00pm
0900    Module 5: Implementing and Monitoring KPIs    
Tools and Techniques for KPI Monitoring

1030    Break for 10 minutes    

1040    Module 5: Implementing and Monitoring KPIs    
Performance Reviews and Continuous Improvement

1300    Lunch    

1400    Module 6: Departmental BSC Implementation    
Cascading of KPIs – from Outcome to Output to Activities
KPI Monitoring and Management

1530    Break for 10 minutes    

1540    Module 7: Practical Application and Workshops
Hands-on Exercises and Real-World Scenarios
Group Discussions and Feedback Sessions

1700    End of Program     

• Interactive Workshops
• Practical Exercises
• Case Study Analysis
• Simulation Activities

SHAHARIZAN (SHAH) SALLEH

• B.A. (Hons) in Jurisprudence, University of Oxford, UK
• Accredited HRD Corp Trainer

PROFILE SUMMARY

Shah Salleh is a corporate trainer, consultant, and writer with over 25 years of cross-industry experience spanning education, holding companies, financial institutions, media, FMCG, oil & gas, manufacturing, and ICT.

Specialising in Human Resources, he has held leadership roles across all facets of HR — from business partnering, recruitment, and industrial relations, to compensation & benefits, talent development, and training — leading HR functions across seven countries. His work integrates strategic HR management with operational efficiency, making him a sought-after facilitator for both government and corporate sectors.

KEY ACHIEVEMENTS & CONTRIBUTIONS

• National-Level Program Involvement: Panel trainer for the Professional Certificate of Human Resources Management (Industrial Relations) under Program Latihan Madani — a national initiative to strengthen HR capabilities among Malaysian MSMEs.
• State-Level Leadership Development: Facilitator for the Focus Group Discussion at the Selangor Leadership Forum organised by Akademi PKNS, contributing to state-level leadership and policy dialogue.
• Program Design & Adoption: Developed the Creative and Analytical Skills module for the PROTÉGÉ fresh graduate program (via Symphony Digest), which was adopted as a recurring core training program.
• Repeat Engagements with Government Agencies & GLCs:
• Bioeconomy Corporation – from BEST Program for fresh graduates to multiple modules in their Leadership Development Program.
• MIDA – from AI & productivity training to Strategic Leadership programs.
• SME Corp Malaysia – from Senior Management training to HoD and Manager-level programs.
• Capacity Building Impact: Trained over 2,000 participants, including more than 1,200 government officers and GLC employees in leadership, communication, HR management, and productivity skills.

TRAINING PORTFOLIO
Shah began his journey as an internal corporate trainer, delivering programs beyond HR to include communication, leadership, writing, and managerial skills. Since 2019, his portfolio has expanded to include high-impact, government-focused programs in both classroom and online formats.

 Core Areas Delivered:

• Communication Skills
• Leadership Development
• Writing Skills for the Workplace
• Managerial & Supervisory Skills
• Human Resource Management & Industrial Relations
• Productivity & Process Improvement

SELECTED GOVERNMENT & GLC CLIENTELE
Federal Ministries & Agencies

• Ministry of Finance Malaysia – Tax Division
• Inland Revenue Board of Malaysia (LHDNM) – Corporate & Non-Corporate Tax Audit Sections
• Department of Manpower (JTM)
• Malaysian Investment Development Authority (MIDA)
• SME Corporation Malaysia (SME Corp Malaysia)
• Registrar of Societies (RoS)
• Department of Wildlife and National Parks (PERHILITAN)
• Institute for Youth Research Malaysia (IYRES)
• Construction Industry Development Board (CIDB Malaysia)

 Statutory Bodies & State Agencies

• Akademi PKNS (Centre for Leadership Excellence) – Selangor
• Federal Land Development Authority (FELDA)
• SIRIM Berhad
• Malaysian Palm Oil Green Conservation Foundation (MPOGCF)

 Government-Linked Companies (GLCs)

• Tenaga Nasional Berhad (TNB)
• Syarikat Perumahan Negara Berhad (SPNB)
• Prokhas Sdn Bhd
• Malaysian Bioeconomy Development Corporation

 International Engagement

• Centre for Research on Energy and Clean Air (CREA) – Consultancy

TRAINING STYLE
Shah is known for his engaging, results-oriented delivery, blending theory with practical workplace application. His sessions are interactive, thought-provoking, and tailored to participants’ real-world challenges, ensuring learning is immediately transferable to the job.

CONSULTING WORK
When not conducting training, Shah provides consulting services in:

• Business Process Improvement
• Human Resource Management
• Industrial Relations

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6014 604 7896

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com