Speak with Confidence, Connect with Clarity.
In a fast-paced, high-stakes environment, communication isn’t just about passing messages — it’s about making things happen smoothly. For professionals who serve as the right-hand support to leaders, the ability to communicate clearly, respectfully, and strategically is often the key to unlocking collaboration, resolving issues, and ensuring alignment — both upwards to the CEO and downwards or sideways with colleagues and teams.
Yet the reality is, communication often gets lost in translation.
You may find yourself caught between expectations from leadership and limitations from staff.
Or misunderstood in your intentions.
Or having to manage tense conversations, unclear requests, or emotional resistance — all while trying to stay composed, efficient, and helpful.
This 2-day workshop is designed to empower you with the practical tools and mindset to communicate with greater presence, clarity, and confidence — whether you are representing your boss, handling a miscommunication between teams, or simply trying to get things done more smoothly with others.
You’ll discover how to speak so others listen, and listen so others feel heard.
You’ll learn strategies to adjust your approach to suit different personalities and power dynamics — all while staying grounded, building trust, and leading with your voice.
Rooted in behavioural science, relational psychology, and practical workplace wisdom, this workshop brings to life the essence of authentic, effective communication.
Key Benefits
Operating in a volatile global market requires more than technical expertise—it demands unified action across multiple disciplines, time zones, and operational risks. This course empowers executive and internal communication leaders to become strategic connectors, ensuring that every message—whether routine or mission-critical—supports business continuity, employee engagement, and corporate reputation.
By the end of the course, participants will be able to:
Executive Secretaries, Personal Assistants, and Corporate Office Managers** supporting C-Suite leaders.
Corporate Communications and HR professionals managing internal engagement.
CSR, Investor Relations, and Operations Managers seeking to strengthen cross-functional communication.
Senior administrative leaders responsible for cascading key messages across the organisation.
This workshop combines strategic insight with practical exercises, group discussions, and real-world tailored case studies
Day 1: Understanding Self and Others in Communication
Module 1: The Inner Compass of Communication - Self-awareness and your communication style
Recognising emotional triggers
Understanding intentions vs impact
Module 2: Reading the Room - How people reveal themselves through tone, posture, and words
Tuning in to what’s not being said
Peripheral awareness and context reading
Module 3: Building Trust Upwards, Downwards and Sideways - What trust looks like at different levels
Adapting your message for different roles
Speaking with empathy and clarity
Module 4: Listening with More than Ears - Attuned listening vs passive hearing
Picking up cues from silence, sighs and hesitation
Responding instead of reacting
Day 2: Strategic Conversations and Influencing with Integrity
Module 5: Framing Your Message - Starting with intention
Language that invites collaboration
Framing tough feedback in a constructive way
Module 6: Conversations That Influence Without Authority- Building credibility and alignment
Guiding without imposing
Asking the right questions at the right time
Module 7: Handling Difficult or Awkward Conversations- How to stay calm under pressure
Managing conflict without avoiding it
Module 8: Communicating During Change - Leading others through uncertainty
Clarity and consistency in messages - a steady voice in transition
Practical Applications
Group exercises simulating communication challenges in high-stakes scenarios.
Role-play sessions to refine messaging, presentation, and influence skills.
Practical demonstrations and real-play (not role-play)
Group dialogue and paired practice
Self-reflection and situational analysis
Interactive exercises and live debriefs
CHARLENE TEO
Master Trainer | Executive Communication Coach | Service Excellence Specialist
Service Leadership, Transactional Analysis, Clinical Supervisor, Mindfulness and Psychotherapist, Counsellor, Neuro-Linguistic Programming Practitioner,
Charlene Teo is a highly experienced psychotherapist, communications coach and leadership trainer with over 40 years of experience in people-centered industries. A certified NLP Trainer (ABH_ABNLP), Transactional Analysis Advanced Practitioner, and Clinical Supervisor registered with the Singapore Association for Counselling, Charlene is known for her ability to translate psychological principles into easy-to-apply workplace strategies.
She is especially passionate about helping individuals communicate with courage, empathy, and clarity. Her approach is grounded in co-creation and transformation, blending practical tools with behavioural insights to help professionals enhance trust, collaboration and personal effectiveness. Charlene has designed and delivered programmes across aviation, healthcare, engineering, and government sectors.
She believes that everyone has the power to change, grow, and make a difference — starting with how they show up and speak up.
| Normal Fee | Early Bird | Group Fee |
|---|---|---|
| Sign up 1 pax | Sign up 1 pax | Sign up 3 pax or more |
| Pay 1 day(s) before course starts | Pay 14 day(s) before course starts | Pay 1 day(s) before course starts |
| USD 5165 per pax | USD 5165 per pax | USD 5165 per pax |
SGD 6635 per participant | USD 5165
(inclusive of 3 nights hotel stay, 2 day training, and full-board meals)
Upon successful completion of this program, you will receive a Certificate of Achievement.
1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com
Our training consultants will help you select the ideal timing and format
Office Hours: Mon-Fri 9AM-6PM
