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Managing Generational Gaps in the Era of AI Advancement

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3000+ Clients Global Reach
26 Years Industry Legacy
Ex-CEOs 40+ years experience
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Description

This highly interactive one-day workshop, Managing Generational Gaps in the Era of AI Advancement, is designed to help leaders and professionals navigate generational diversity in today’s rapidly evolving, AI-driven workplace.

As organisations embrace digital transformation and artificial intelligence, generational differences in mindset, communication styles, adaptability, and technology adoption become more visible. This program helps participants understand the business impact of generational diversity, bridge mindset gaps, and leverage both human intelligence and artificial intelligence effectively.

Through dynamic discussions, real-world case studies, practical tools, and experiential activities, participants will explore generational characteristics, digital behaviours, and AI-readiness levels across different age groups. They will also develop strategies to enhance communication, manage conflict, strengthen coaching skills, and foster collaboration in multigenerational teams.

By the end of the program, participants will be equipped to lead inclusively, drive engagement, and create a future-ready workplace culture that embraces generational strengths while adapting confidently to AI advancement.

By the end of the program, participants will be able to:

  • Understand the business impact of generational diversity in an AI-driven workplace.
  • Recognise key characteristics, values, motivations, and digital adaptability levels of different generations (Traditionalists, Baby Boomers, Gen X, Gen Y, Gen Z).
  • Identify generational differences in technology adoption and AI readiness.
  • Develop empathy and reframe perspectives to build common ground across generations.
  • Adapt communication styles to connect effectively in both traditional and digital environments.
  • Identify and manage conflicts arising from generational and digital transformation gaps.
  • Apply practical conflict management strategies to strengthen collaboration.
  • Coach and provide feedback effectively across generations.
  • Leverage AI tools to enhance productivity while respecting generational preferences.
  • Develop actionable strategies to recruit, retain, and motivate a multigenerational workforce in the era of AI.
  • Create a practical action plan to build an inclusive, agile, and future-ready workplace culture.

For professionals at all levels who want to excel in their interpersonal and communication skills, overcome workplace conflict and build a more positive work environment.

1-Day  (9:00 AM – 5:00 PM)

9:00 AM – 10:30 AM
Module 1: Generational Diversity in the Age of AI

  • Why Generational Gaps Still Matter in a Digital Workplace
  • The Impact of AI and Digital Transformation on Different Generations
  • Business Risks and Opportunities of Multigenerational + AI Integration
  • Meet the Generations:
    • Traditionalists
    • Baby Boomers
    • Gen X
    • Gen Y (Millennials)
    • Gen Z
  • Digital Comfort Levels & AI Readiness Across Generations
  • Activity: “AI & Me” – Understanding Technology Perspectives

Break: 10:30 AM – 10:45 AM

10:45 AM – 1:00 PM
Module 2: Communication and Collaboration in a Tech-Driven Workplace

  • Finding Common Ground in a Hybrid & AI-Enhanced Environment
  • Motivation Drivers Across Generations in the Digital Era
  • Communication Challenges:
    • Face-to-Face vs Digital Communication
    • Formal vs Instant Messaging Culture
    • AI-Assisted Communication Tools
  • Empathic Listening in a Fast-Paced Digital World
  • Case Study Discussion:
    • “Human vs AI: Who Should Decide?”
    • Miscommunication in Hybrid Teams

Lunch: 1:00 PM – 2:00 PM

2:00 PM – 3:30 PM
Module 3: Managing Conflict and Resistance in the Era of AI

  • Common Generational Conflicts in Digital Transformation
  • Resistance to AI Adoption: Fear, Skepticism, Overdependence
  • Younger Leaders vs Senior Workforce in Tech Adoption
  • Stereotypes in the AI Era
  • Conflict Resolution Framework for Multigenerational Teams
  • Role Play Activity:
    • “Walk in My Digital Shoes” – Resolving an AI-Related Workplace Conflict

Break: 3:30 PM – 3:45 PM

3:45 PM – 5:00 PM
Module 4: Coaching, Engagement, and Future-Ready Workforce Strategies

  • Coaching Across Generations in a Rapidly Changing Workplace
  • Giving Feedback in a Digital & AI-Supported Environment
  • Leveraging AI Without Losing the Human Touch
  • Strategies to Recruit and Retain Talent Across Generations
  • Building Psychological Safety During Digital Transformation
  • Action Planning:
    • Creating a Multigenerational & AI-Ready Team Roadmap

End of Training

Interactive presentation, case studies and sharing.

Angeline Ann Samuel
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)

Description
Our consultant is an experienced specialist in professional development and digital marketing. She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

Her every day role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.

Her clients include:
SIRIM Malaysia, MATA Malaysia, Palace of the Golden Horses Malaysia, Royal Chulan Malaysia, Bank Islam Malaysia, B Braun Malaysia, Total Worx Asia, Taylor’s Education Group, Australian International School, AGILE, Lafarge Cement, PETRONAS Malaysia, Dragon Oil Dubai, Halliburton, Zimbabwe Power Corporation, Canon, National Bank of Malawi, PNG Ports Corporation Limited, Qatar Petroleum Company, Qatar Petrochemical Company (QAPCO), The Tanzania Institute of Bankers, Alinta Energy Sydney Australia, Celestica Malaysia Sdn Bhd, Mozambique Airlines (LAM), Base Titanium Zambia, Arabian Pipes Co. Saudi Arabia, Al Abdullatif Manufacturing & Investment Co. Saudi Arabia, Saudi Aramco Saudi Arabia, Vanuatu National Provident Fund, La'ala Al Kuwait Real Estate Establishment Kuwait, Hikma Pharmaceuticals Jordan, Jordan Bromine Company Limited, Al Samer JCI Controls Saudi Arabia, Tanga Cement Tanzania, Arab Potash Company Jordan, Base Titanium Kenya, Egyptian Banking Institute, First Gulf Bank Abu Dhabi, Saudi International Trading Company Limited, Mopani Copper Mines PLC, and Prysmian Cables and many more..

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Normal Fee Early Bird Group Fee
Sign up 1 pax Sign up 1 pax Sign up 3 pax or more
Pay 1 day(s) before course starts Pay 14 day(s) before course starts Pay 14 day(s) before course starts
MYR 2290 per pax MYR 1590 per pax MYR 1490 per pax
USD 1189.98 per pax USD 990 per pax USD 890 per pax

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com

RM 2290
Group Price RM 1490
3+ pax discount

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