Shipping Policy
Last Updated: 6 August 2026
Shipping Policy
At iTrainingExpert, we primarily provide professional training, consultancy and digital learning services. As most of our products and services are delivered electronically or conducted in person or virtually, physical shipping is generally not required.
However, for selected programmes or upon request, we may ship printed training materials, course manuals, welcome packs, promotional materials, merchandise, printed certificates or other related items to our clients worldwide.
1. Digital Delivery
The following products and services are delivered electronically and do not require physical shipment:
• Online training programmes
• Virtual workshops and webinars
• Digital course materials and learning resources
• Electronic certificates (e-Certificates), where applicable
• Learning platform access credentials
• Invoices and payment receipts
• Consultancy reports and other digital deliverables
Access details and relevant information will normally be sent to the customer’s registered email address after payment confirmation or in accordance with the scheduled delivery or training date.
2. Physical Training Materials
For selected training programmes, iTrainingExpert may provide printed training manuals, workbooks, learning kits, welcome packs, promotional materials or other physical items.
Where physical items are provided:
• Orders are generally dispatched within 3–7 business days after payment confirmation or prior to the scheduled training date, where applicable.
• Shipments are arranged through reputable courier, postal or logistics service providers.
• Delivery times are estimates only and vary depending on the destination, customs clearance and courier performance.
3. Printed Certificates
Where a programme includes a printed certificate, it may be shipped to the participant upon successful completion of the programme and fulfilment of all applicable course requirements.
Electronic certificates may also be issued where applicable.
Printed certificates are generally dispatched within 7–21 business days after course completion.
4. Worldwide Shipping
iTrainingExpert serves customers globally and is able to ship physical items to most countries, subject to courier availability, applicable laws and import regulations.
Delivery times vary depending on the destination country, customs clearance procedures and local courier services. Any delivery timelines provided are estimates only and are not guaranteed.
5. Shipping Charges
Unless otherwise stated in writing:
• Digital products and services do not incur shipping charges.
• All shipping, courier, packaging and handling charges for physical items shall be borne entirely by the customer or recipient.
• Any customs duties, import taxes, VAT, GST, brokerage fees or other charges imposed by the destination country shall be the sole responsibility of the recipient.
• Shipping charges, where applicable, will be communicated and agreed before dispatch.
6. Delivery Delays
While every reasonable effort is made to dispatch shipments promptly, iTrainingExpert shall not be responsible for delays arising from:
• Courier or postal service delays;
• Customs inspections or customs clearance procedures;
• Public holidays;
• Adverse weather conditions;
• Natural disasters;
• Force majeure events; or
• Any circumstances beyond our reasonable control.
7. Shipping Information
Customers are responsible for providing complete, accurate and up-to-date shipping information.
iTrainingExpert shall not be responsible for failed deliveries, delays or additional shipping charges resulting from incorrect, incomplete or outdated shipping information provided by the customer.
If a shipment is returned due to an incorrect address or failure to accept delivery, any additional shipping charges for re-delivery shall be borne by the customer.
8. Lost or Damaged Shipments
If a shipment is lost or arrives damaged, customers should notify iTrainingExpert within seven (7) days of the expected delivery date or receipt of the shipment.
iTrainingExpert will work with the appointed courier to investigate the matter and, where appropriate, arrange a replacement or another suitable resolution at its sole discretion.
9. Transfer of Risk and Ownership
Unless otherwise agreed in writing, ownership of any physical training materials, printed certificates or other items remains with iTrainingExpert until full payment has been received.
The risk of loss, damage or delay transfers to the customer or recipient immediately upon the shipment being collected by or handed over to the appointed courier, postal service or shipping provider.
While iTrainingExpert will use reasonable efforts to assist customers in resolving shipping-related issues with the courier, iTrainingExpert shall not be liable for any loss, damage, delay or non-delivery occurring after the shipment has been handed over to the carrier, except where required by applicable law.
10. Contact Us
If you have any questions regarding this Shipping Policy or the delivery of any physical items, please contact us.
Website: https://www.itrainingexpert.com/
Email: info@itrainingexpert.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Malaysia Time), excluding public holidays.