Administrative Professional Conference 2026

• Increased proficiency in communication, office management, and using AI tools
• Improved technical skills, particularly with Excel and office software
• Enhanced personal branding and professional presence
• Effective time management and productivity strategies for better work-life balance
• Practical conflict resolution techniques and stress management tips

This comprehensive 2-day conference is designed to cater to administrators, secretaries, and office managers seeking to enhance their skills, boost productivity, and thrive in the modern office environment.

• Secretaries
• Executive Assistants
• Office Administrators/Managers
• Public Relations personnel
• Customer Relationship managers

Day 1: Enhancing Core Skills for Administrative Excellence

08:30 AM - 09:00 AM:Registration & Welcome Breakfast

09:00 AM - 09:15 AM: Opening Remarks and Introduction to the Conference

09:15 AM - 10:30 AM: Module 1: Stay Strong, Think Fast – Thriving in a VUCA World!
Let’s explore together:
•    What is VUCA? (Volatile, Uncertain, Complex, Ambiguous) – and why it’s everywhere now
•    Flip your mindset: From “Why me?” to “What can I do?”
•    Build your bounce-back muscle: Simple habits to boost resilience
•    Stay sharp during change: Quick tips to stay confident and adaptable

10:30 AM - 10:45 AM: Morning Break & Networking Session

10:45 AM - 1:00 PM: Module 2: Tell Stories with Data – Make Numbers Speak!
Unlock the power to:
•    Turn boring numbers into stories that wow your boss
•    Use simple visual tools (charts, infographics, AI tools) to get your point across
•    Use ChatGPT to summarize trends and build reports
•    Create quick visuals with Canva

01:00 PM - 02:00 PM: Lunch Break (Networking Opportunity)

02:00 PM - 04:15 PM: Module 3: Present with Impact – Data Storytelling & Visual Design
Learn how to:
•    Tell stories with color, icons, and layout that make impact
•    Use design principles to turn charts into compelling slides
•    Present data clearly and confidently to influence decisions
•    Apply narrative structure to reports, updates and presentation 

04:15 PM - 05:30 PM: Module 4: Think Like a Strategist – Creative Problem Solving in the Digital Age
Explore how to:
•    Use creative thinking frameworks like "What If..." and "SCAMPER" to unlock solutions
•    Maximize ChatGPT and Gemini to brainstorm ideas, plan smarter, and evaluate multiple scenarios quickly
•    Apply structured problem-solving using data and digital tools
•    Make smarter decisions using fun scenario planning techniques
Q&A Session
Closing Remarks and Day 1 Recap

DAY 2– AWARENESS & UNLEARNING
Theme: Remembering Who I Am

Module 1: Arriving as a Woman
Focus: Presence, Emotional Safety & Mental Transition

Key Areas:
• Shifting from task-driven mode to awareness and clarity
• Reconnecting with self beyond professional roles
• Establishing emotional safety and grounded presence

Outcome:
Participants arrive mentally and emotionally present, ready for learning and reflection.

Module 2: Identity Beyond Roles & Expectations
Focus: Redefining Womanhood & Professional Identity

Key Areas:
• Cultural and societal expectations placed on women
• Strength vs silent endurance
• Professional identity vs personal identity

Outcome:
Participants gain awareness of inherited expectations and begin reframing them consciously.

Module 3: Breaking Mental Barriers
Focus: Limiting Beliefs & Emotional Conditioning

Key Areas:
• Peoplepleasing and over-functioning patterns
• Guilt, approval-seeking, and fear of judgement
• Moving from survival responses to conscious choice

Outcome:
Participants identify belief patterns that contribute to emotional fatigue and stress.

Module 4: Self-Worth & Internal Value System
Focus: Self-Leadership from Inner Stability

Key Areas:
• Self-worth beyond performance and usefulness
• Emotional invisibility in support roles
• Self-respect as emotional strength

Outcome:
Participants reconnect with an internal sense of value, supporting steadier judgement and calmer responses at work.

Final networking opportunity and feedback session

Certificates of Completion

Trainer incorporates technologies learnt from Neuro Associative Conditioning, Neuro Action Technology and fundamentals of Neuro Linguistic Programming to create an environment where participants will be fully engaged on both conscious and subconscious level. 

The training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

ANGELINE ANN SAMUEL
Bachelor of Software Engineering  (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)

Angeline is an experienced specialist in professional development and digital marketing. She has spearheaded a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions.  Her involvement includes ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

Her daily role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital  marketing,  market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.  

Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations

and

RASHMI RAGHAV

Rashmi Raghav is a seasoned educator and certified Soft Skills Master Trainer, specialising in Emotional Intelligence (EQ), leadership development, and youth empowerment. She is an Award-Winning Youth Empowerment Coach, Motivational Speaker, HRD Corp Accredited Trainer, and a Distinguished Toastmaster (DTM).

As an Emotional Intelligence Coach, Rashmi has delivered numerous EQ workshops, coaching programmes, and webinars designed to help individuals and teams strengthen their emotional and social competencies. Her programmes incorporate practical assessments, experiential exercises, and reflective activities aimed at developing self-awareness, self-leadership, empathy, communication skills, resilience, stress management, mental wellness, and effective relationship-building.

Rashmi places strong emphasis on mental and emotional well-being, equipping participants with practical tools to manage stress effectively and cultivate a resilient mindset. Her approach integrates science-based frameworks with real-world application, ensuring sustainable behavioural change and professional growth.

To date, Rashmi has trained, coached, and empowered more than 3,500 participants across diverse industries and backgrounds. Her sessions are thoughtfully designed to address workplace mental health challenges, enhance interpersonal effectiveness, and foster a culture of positive engagement.

She is deeply passionate about supporting individuals who aspire to live and lead with clarity, conviction, and confidence. Rashmi firmly believes in the transformative power of meaningful human connections and strives to create dynamic learning environments that unlock potential and drive both personal and professional excellence.

Certifications

• Certified Emotional Intelligence Life Coach
• Certified HRD Corp Accredited Trainer (Malaysia)
• Certified DISC Flow Trainer
• Certified Brain Profiler Trainer (Six Seconds)
• Certified Soft Skills Master Trainer
• Certified POSH (Prevention of Sexual Harassment at Workplace) Trainer
• NLP Practitioner
• Certificate in Intellectual Property Rights (IPR), WIPO Academy, Geneva
• Certificate in Biotechnology and Intellectual Property, WIPO Academy, Geneva

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 12

"I used to struggle with choosing the right visuals for presentations, but this training taught me how to simplify complex ideas with icons. Now, I feel much more confident in creating engaging materials. The trainer's practical examples made everything click!" — Ummi Nur Raihana Binti Husbullah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"I used to avoid AI, fearing it was too technical. This training broke it down into simple steps. Now, I'm comfortable using ChatGPT for drafting emails and summaries. Highly recommend!" — Noor Asiah Binti Abdul Latif, Secretary, Perbadanan Bekalan Air Pulau Pinang Sdn Bhd

"ChatGPT and Gemini were completely new to me before this course. Thanks to the hands-on exercises, I now understand how to use these tools effectively. The trainer made AI feel approachable and relevant to my work." — Nur'amirah Bt Abd Rahim, Secretary, Perbadanan Bekalan Air Pulau Pinang

"Difficult conversations used to stress me out. This training gave me frameworks to stay calm and resolve conflicts. The role-playing exercises were especially eye-opening!" — Ummi Nur Raihana Husbullah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"I'd often second-guess how to phrase feedback. Now, I use 'I' statements and active listening techniques from the course. My team meetings have improved dramatically!" — Cecilia Lim, Secretary, Perbadanan Bekalan Air Pulau Pinang

"Handling aggressive colleagues felt impossible before. The trainer's 'win-win' strategies gave me a roadmap. I've already used them to smooth over a departmental clash!" — Wong Siew Ling, IA Executive, Perbadanan Bekalan Air Pulau Pinang

"I learned that listening is just as critical as speaking. The 'reflective listening' exercise was a lightbulb moment. My boss noticed the difference in our last 1:1!" — Kamini Devi Veeriah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"This training exceeded my expectations! The energy techniques alone helped me manage stress better. I'm already recommending it to peers." — Vicky Tan, Admin, Perbadanan Bekalan Air Pulau Pinang

"I've attended many seminars, but this one stood out. The mix of theory, activities, and humor kept me engaged start to finish." — Janaga A/p Seladorai, Secretary, Perbadanan Bekalan Air Pulau Pinang

"The trainer's passion was contagious. Even breakouts felt productive thanks to her facilitation. Rare to leave a training feeling this inspired!" — Kamini Devi Veeriah, Secretary, Perbadanan Bekalan Air Pulau Pinang

"I expected dry lectures but got interactive gold. The 'stress ball' exercise? Brilliant way to demonstrate tension release!" — Lim Bee Kheng, Secretary, Perbadanan Bekalan Air Pulau Pinang

Upon successful completion of this program, you will receive a Certificate of Achievement.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com