AI Innovations & Business Process

By the end of this program, participants will be able to:

• Understand the core principles of business process improvement and optimisation.
• Discover how AI technologies transform traditional workflows and decision-making.
• Identify process inefficiencies and opportunities for automation using AI tools.
• Apply AI-driven techniques such as predictive analytics, NLP, and generative AI for business enhancement.
• Develop a practical AI adoption roadmap aligned with organisational goals.
• Strengthen strategic thinking to drive innovation and continuous improvement.

• Managers and Executives involved in Operations, Strategy, or Business Process Improvement
• Digital Transformation and Innovation Teams
• IT, Finance, HR, and Marketing professionals exploring AI integration
• Entrepreneurs and Business Owners seeking to modernise workflows

DAY 1 – BUSINESS PROCESS EXCELLENCE

Module 1: Understanding Business Process Management (BPM)

• Defining business processes and their impact on performance
• Key principles of process design, analysis, and improvement
• Aligning process goals with strategic business objectives

Module 2: Identifying Process Gaps and Inefficiencies

• Process mapping and analysis techniques (SIPOC, Flowcharts, Value Stream Mapping)
• Root cause analysis and prioritisation methods
• Hands-on activity: Mapping your department’s process

Module 3: Process Reengineering for Efficiency

• Simplifying workflows for agility and scalability
• Setting performance metrics (KPIs) for process improvement
• Best practices in Lean and Continuous Improvement

Module 4: Business Process Automation (BPA) Fundamentals

• Introduction to automation and digital tools
• How automation drives productivity and accuracy
• Case studies: Automation success stories from leading industries

DAY 2 – AI INNOVATIONS FOR BUSINESS IMPROVEMENT

Module 5: Introduction to Artificial Intelligence in Business

• Overview of AI, machine learning, and generative AI
• Key business areas transformed by AI: operations, marketing, finance, HR
• Real-world examples of AI deployment

Module 6: AI Tools and Technologies for Modern Businesses

• AI-driven analytics, chatbots, virtual assistants, and predictive modelling
• Generative AI (ChatGPT, Copilot, Gemini, etc.) for daily productivity
• Using AI for smarter decisions, reporting, and customer interaction

Module 7: Building an AI-Enhanced Workflow

• Integrating AI into existing processes
• Balancing automation with human judgment
• Group exercise: Designing an AI-powered process improvement plan

Module 8: Creating an AI Adoption Roadmap

• Setting AI goals aligned with business strategy
• Ethical, legal, and compliance considerations
• Final workshop: Presenting your department’s AI transformation blueprint

This program adopts a blended experiential approach, combining:

• Expert-led presentations and discussions
• Business case studies and group exercises
• Hands-on activities using process mapping and AI tools
• Videos, simulations, and interactive demonstrations
• Action planning for workplace implementation

ARDI SANTOSO
Bsc. CHRP, C.MDP, MSi

Brief Profile
Dynamic and results-oriented professional Trainer with over 16 years of extensive experience in human resources administration, learning and development, and training. Renowned for exceptional people skills, professionalism, and a proven track record of designing and delivering impactful training programs. Adept at fostering a positive learning environment and enhancing employee performance and organizational productivity.
Delivered more than 2500 professional classes in the last 14 years of career within national, and multinational/International audiences. Delivered training program or presentation in: Singapore, Sydney, Tokyo, Dubai, Guangzhou, Bozeman, Belgrade, Houston, Danang, and Kuala Lumpur.

Work Experiences
SIS Consulting – Jakarta, Indonesia (02/2023 – Present)
Senior Trainer & Consultant

SKI HR Consultant – Jakarta, Indonesia (05/2024 – Present)
Senior HR Consultant (Project Based)
Projects: Bank Artha Graha Transformation Program, SSI Training, Syariah Training Festival

Bussan Auto Finance – Jakarta, Indonesia (08/2021 - 05/2024)
Head of Sharia and Business Development (Senior Vice President)
Risk and Sharia Compliance + Training + Literacy Program
Reporting to: Director UUS, Legal & Risk and Compliance (08/2021 - 05/2024)

Head of Learning and Development | Learning Analytic Lead | Sustainable Finance Specialist (SVP) (09/2019 – 08/2021)

Bank ICBC Indonesia – Jakarta, Indonesia (05/2016 – 09/2019)
Learning and Development Lead (Vice President)

Bank Commonwealth – Sydney, Australia, Jakarta, Indonesia (09/2011 – 05/2016)
HR Learning and Development Business Partner (AVP) for Retail Business Team

ANZ – Singapore & Jakarta, Indonesia (05/2009 – 09/2011)
HR Learning and Development - Retail and Wealth (Manager)

3S HR and Business Consulting Firm – Jakarta, Indonesia (06/2004 – 05/2009)
Manager - Training and Human Capital Consulting

ProAG Design USA – Bozeman, Montana, USA (05/1999 – 04/2004)
Industrial Engineer, Purchasing Manager, & MRP Implementation Specialist

Expatriate with H1B working Visa

Education (Formal and Certifications)
University ITB Ahmad Dahlan – Jakarta, Indonesia
Department Sharia Business and Economy
Candidate for Master’s degree (MSi) in Sharia Business and Economy
09/2023 – 07/2025 (ongoing semester 2, current GPA: 3.71)
BNSP (Badan Nasional Sertifikasi Profesi)
Certified Digital Marketing Professional (C.DMP)06/2024 – Result: Satisfactory and Competent
Pusat Ekonomi dan Bisnis Syariah, Fakultas Ekonomi dan Bisnis, Universitas Indonesia
2023 Islamic Economics Summer School (IESS)
09/2023 – Certified of Completion Result: Satisfactory and Competent
Atma Jaya Catholic University of Indonesia
Certified Human Resource Professional (CHRP) Batch #24 [01/2014 – 12/2014

Montana State University-Bozeman - USA
Industrial and Management Engineering (BSc.) [01/1997 – 05/2001]
Industrial Engineers focus on MRP (Material Request Planning) and Productivity (including
automation and line balancing). Interest in ergonomics, Manufacturing, MRP, and ERP.

Corporate Involvements and Achievements:
Advisor for HR Corporate Handbook renewal (ICBC and BAF)
Advisor and interviewer for the 2020 - 2023 MT Program
Members of The Financial Sustainable Working Group
Members of Covid19 & K3 task force (Health & Safety)
Speaker of BAF Financial Literacy Program (Semarang, 2019)
Founder for BAF Mentoring & Trainers Clubs
Delivered 2016 Director Program (New York, Paris, Beijing, Milan, Frankfurt)
Delivered 2016 China executive program – 3 batches or around 80 leaders.
Leaders Sharing session program (ICBC and BAF)
Certified Train the Trainer Program (TTT) and Instructional Design by ANZ, PTBC
Delivered professional training to more than +9,500 staff in the last 14 years

Certifications & Memberships     
Lean Six Sigma Yellow Belt Training – August 2023 - SSCX
Mengenal Lebih Jauh Pengaturan UU P2SK Dalam Rangka PEnguatan Sektor Perbankan – Juni 2023 – OJK (Otoritas Jasa Keuangan)
Design Thinking – April 2022
Memperkuat Literasi dan Inklusi Keuangan Syariah – February 2023 – OJK (Otoritas Jasa Keuangan)
Islamic Multifinance Training – July 2021 - Karim Consulting
Komite Pembiayaan Syariah APPI 2022 – 2024
Managerial Certification by SPPI – 2019 - 2024

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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