Conflict Resolution

At the end of the program, the participants will be able to:

• Identify the different personality types
• Design and demonstrate the ability to influence the behaviours by employing some simple skills by calibrating and learning to listen actively
• Create a cohesive, respectful, and productive work environment.
• Handle and manage forward steps in managing difficult people / employees
• Overcome personal limitations when handling challenging situations

Executives, Management teams, Frontline staff, Supervisory staff

DAY 1
0900    
Program Mandatories     
    Introduction 
    Welcome and Program Objectives 

0945    
Understanding the types of People     
    Recognizing the Types of People
    Appreciate the cause and motivations for these difficult behaviours
    Understanding Human Behaviours

1030    Break 

1045    
Understanding different personality types using DISC profiling and Understanding Their Language of Appreciation     
    Recognizing the types in DiSC
    Managing them to get the most output
    5 Languages of Appreciation
    Giving & Receiving Feedback

Activity: Handling Mr Grinch & Ms Prissy  
Teams must act out their Language of Appreciation without speaking.
Outcome: When a participant truly understands the Language of Appreciation, they will effortlessly be able to demonstrate it.   Participants will learn how to design, establish, and manage personalities in various scenarios.  

1300    Lunch 

1400    
Understanding EQ     
    The Power of Emotions
    The Limbic System
    Getting Acquainted with Models of Emotional Intelligence

Activity: Self-analysis questionnaire to determine own level of emotional intelligence

1530    Break 

1545    
Where Empathy  Matters with Others    
    Interpersonal skills
    Social Awareness and Empathy
    Emotions and Culture

Activity: Application practice to employ the emotional triad effectively

1545    
Building Rapport      
    Building Deep & Instant Trust 
    Using Body Language to Influence 
    Using Visual & Spatial Anchors to Influence 
    Learning to implement this at the workplace during meetings and coaching sessions 

Activity: Body Language Manipulation  
Outcome: Participants will experience for themselves the power of influential body language. 

1700    
End of day 1 

DAY 2 : 0900 -1700

0900    
Review     
    Review and Recap of Day 1 

0945    
Employing The Right Approach @ Work    
    Influencing Others
    Having difficult conversations
    Dealing with change
    Toxic Workplaces and Emotional Intelligence
    Active Listening  

1030    Break 

1045
The Meaning of the Communication is the Response You Get     
    Clarifying Statements 
    Understanding when and how to ask the right question
    Taking the time to question – rather than answer
    Using probing techniques to gather information
Activity: Zoom, Zoom, Zooming 
Participants will be required to piece a puzzle together Outcome: Participants will learn how to handle various piece of information in a proper way to make the best of the situation.

1300    Lunch 

1400    
Understanding Motivations      
    Pain VS Pleasure, Possibility VS Necessity 
    Listening & Speaking Styles 
Activity: Meeting Mr Grinch and Ms Prissy II
Participants will be provided a set of scenarios
Outcome: Participants will strategise, design and deliver a conversation to suit the scenarios provided 

1530     Break 

1545    
Leading and Emotions    
    Leadership and Emotional Intelligence
    Emotional Agility
    Cultivating EI in organisations 

Activity: What Next?
Participants in groups will be required to draw out their next steps to cultivate EI in their organisation. 

1615    
Putting It All Together     
Case Studies, Brain Storming & Project Planning 

1700    End of Program 

Training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application.

The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real life situations.

At the end of the program, participants will be provided with an assignment that they will be required to discuss within their groups and present during the Action Learning session (2 weeks after the program). 

DHENA or     KOMATHI DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dr. Dhena Doraisamy 

DBA in Adaptive Leadership | LL.B | NLP Trainer | PROSCI Practitioner | APMG Change Management Practitioner | MWS Certified Trainer | NLP Coach | DISC Master Practitioner | Colored Brain Trainer | Directive Communication Psychology Trainer | Accelerated Learning Practitioner | Design Thinking Coach | Psychological First-Aid Trainer | NLP Hypnotherapist | Clinical Hypnotherapist

Key Programs:

Leadership | Communications | Change Management | Marketing | Thinking Programs

With an illustrious career spanning over 25 years, Dhena is a powerhouse of marketing versatility and human-centric transformation. From leading regional communications for a prominent UK-based Energy trade association in APAC to launching global brands in the FMCG and broadcasting sectors, she brings a "real-world" corporate edge to the training room.

Dhena doesn’t just teach theory; she facilitates business navigation. By blending her extensive corporate leadership experience with a deep mastery of behavioral sciences, she empowers individuals and organizations to bridge the gap between frontline execution and executive vision.

Core Expertise & Training Repertoire

Dhena specializes in holistic growth, using a unique "NLP-infused" methodology to ensure learning sticks. Her key training domains include:

• Adaptive Leadership & Coaching: Leveraging her DBA insights to help leaders navigate complex, changing environments.
• Interpersonal Excellence: High-impact life skills, DISC personality profiling, and customer engagement strategies.
• Strategic Marketing & Sales: Brand orchestration, product rebranding, and integrated sales-marketing alignment.
• Behavioral Change: NLP-based communication, Design Thinking, and Clinical Hypnotherapy techniques for mindset shifts.

The "Ripple Effect" Methodology

Dhena’s facilitation style is driven by the Ripple Effect concept. She believes that empowering one individual creates a wave of positive change throughout an entire organization. By utilizing Accelerated Learning, she ensures her programs are high-energy, high-retention, and immediately applicable to the workplace.

Academic & Professional Credentials

Dhena’s "academic prowess" is matched only by her formidable list of global certifications DBA in Adaptive Leadership, Bachelor of Laws (LL.B), Certified NLP Trainer, Coach, & Hypnotherapist, Prosci® Certified Change Management Practitioner, APMG Change Management Practitioner, Colored Brain Trainer, Directive Communication Psychology Trainer, Design Thinking Coach & Certified DISC Master Practitioner and Accredited HRDC Trainer & Certified Accelerated Learning Practitioner

Global Impact & Social Responsibility

Beyond the boardroom, Dhena is a committed advocate for community upliftment. She actively designs and facilitates empowerment programs for underprivileged communities globally, driven by her core mission to create positive ripples of change across the world.

Some of the Organizations That She Has Facilitated For Are:

Maybank, PETRONAS, BAT Malaysia, AXA, Roche, Boeing Composite Malaysia, HSBC, Maxis Berhad, Standard Chartered, Malaysian National Reinsurance Berhad, micron, Takaful, Air Selangor, Nottingham University, Tenaga Nasional Berhad, Singtel, Sonoco, Boeing, AEON Credit, Amway, BHP, BASF, UOB, Mr. DIY, Sarawak Shell, Suruhanjaya Tenaga (Energy Commission), International SOS, Aramco, Casio, Pharmaniaga, Zuellig Pharma, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, DXC Technologies, Gardenia, Daihatsu Perodua, ASTRO, The Star, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more.

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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