Cross-Cultural Intelligence in the Malaysian Working Environment

• Increase positive attitudes towards people of other countries and cultures.
• Increase awareness of challenges that arise in communicating with people of other cultures specifically Malaysian.
• Understand how cultures are measured and see how cooperation and collaboration can be developed across cultural boundaries.
• Increase awareness of problems that arise in communicating with people of other cultures.
• Increase awareness of participants’ own cultural values and unstated cultural assumptions.
• Call attention to any counterproductive stereotypes and prejudices toward people of other cultures.
• Assist participants to better adapt to and be more productive during interaction and communication with local colleagues and clients.
• Adjust and adapt to a new home environment and be able to engage in daily activities with a measure of ease and comfort.
• Learn to emphasis similarities rather than differences with those of other cultures.

MNC managers and staff, anyone involved in international sales or support, frequent business travellers, all involved in any form of the tourism industry including medical and hospitality.

• Malaysian history and geopolitical landscape
• The Malaysian perspective
• A general overview of doing business in Malaysia

• Understanding what culture is and how it affects us
• Getting to know our own culture
• Cultural values and how they affect your work

• Hierarchy vs Egalitarianism 
• Indirect vs Direct 
• Communicating problems and differences
• Identifying the decision makers
• Relationship vs Task
• Who is at fault? Dealing with mistakes
• Caution vs Risk
• Initiative-Presumptuousness or Resourcefulness?
• Case studies for examination and discussion

• How to get timely and reliable information
• Get the understanding and background of important Malaysian values and how they influence your Malaysian co-worker’s behaviour & how your understanding and application of these values can improve the performance of your operation
• How to interpret Malaysian behaviour correctly
• How to motivate the Malaysian
• How to improve communication between Malaysians and Expatriates
• How to give instructions in an effective way
• How to conduct effective meetings together with Malaysians
• To understand the Malaysian expectations and behaviour in a subordinate/manager relationship
• Overcoming misunderstanding
• The role of “face” in the Malaysian work environment
• Negotiating with a Malaysian
• An insight into “Manglish”

• Social etiquette strategies
• The international conversationalist
• Culturally sensitive phone manners
• Emailing with cultural understanding

• Understanding our own communication style
• A contrast in communication styles
• Bridging the gap in communication styles
• Do’s and Don’ts when communicating within Malaysian cultural context

• Common blocks to cross-cultural communication
• Overcoming counterproductive stereotypes
• Moving passed bias

3.30PM - 3.45PM Break

3.45PM - 5.00PM
Module 8: Working Together with Cultural Understanding

• You CAN work together and communicate effectively
• Strengthened by way of diversity

An interactive and practical approach incorporating group discussions and exercises, case studies, presentations, role plays and video.

Angeline Ann Samuel
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)

Description
Our consultant is an experienced specialist in professional development and digital marketing. She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

Her every day role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.

Her clients include:
SIRIM Malaysia, MATA Malaysia, Palace of the Golden Horses Malaysia, Royal Chulan Malaysia, Bank Islam Malaysia, B Braun Malaysia, Total Worx Asia, Taylor’s Education Group, Australian International School, AGILE, Lafarge Cement, PETRONAS Malaysia, Dragon Oil Dubai, Halliburton, Zimbabwe Power Corporation, Canon, National Bank of Malawi, PNG Ports Corporation Limited, Qatar Petroleum Company, Qatar Petrochemical Company (QAPCO), The Tanzania Institute of Bankers, Alinta Energy Sydney Australia, Celestica Malaysia Sdn Bhd, Mozambique Airlines (LAM), Base Titanium Zambia, Arabian Pipes Co. Saudi Arabia, Al Abdullatif Manufacturing & Investment Co. Saudi Arabia, Saudi Aramco Saudi Arabia, Vanuatu National Provident Fund, La'ala Al Kuwait Real Estate Establishment Kuwait, Hikma Pharmaceuticals Jordan, Jordan Bromine Company Limited, Al Samer JCI Controls Saudi Arabia, Tanga Cement Tanzania, Arab Potash Company Jordan, Base Titanium Kenya, Egyptian Banking Institute, First Gulf Bank Abu Dhabi, Saudi International Trading Company Limited, Mopani Copper Mines PLC, and Prysmian Cables and many more..

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

"The session on cross-cultural management was engaging and insightful. I left feeling satisfied with the content and the trainer's great presentation."
— Mira

"The training was good, focused on communication, and very informative."
— Suman Siva

"I didn’t know much about cross-cultural communication before this. Now, I feel more open-minded and better informed. It was a very good and insightful session."
— Nur Adylin

"The session encouraged more interaction and helped improve my communication skills. It was precise, concise, and effective."
— Anis Nadia Mohamed

"I already had some knowledge on the topic, but this training provided even more useful information. I learned a lot. It was great!"
— Yazmin Amin

"I started confused about cross-cultural communication, but the trainer’s clear explanations made it much easier to understand. It was a great experience with a very good trainer."
— Noorfadhilah Mohd Idris

"I was tired going in, but I became aware of different communication styles, including passive-aggressive behavior. The trainer was friendly and very helpful."
— Atiqah Shahabudin

"I expected a long day but was pleasantly surprised by several great tips that I can apply at work. It was very useful, especially on assertive communication."
— Mohamad Azuwan

"I thought this session would be unnecessary, but I learned how to respect other cultures, even when I’m not familiar with them. I now know how to avoid offending or mocking others. The trainer was very well-versed and highly engaging."
— Ayesha Adzha

"I was initially confused about cultural communication, but now I feel confident in communicating more effectively. The trainer delivered the content clearly and concisely."
— Nik Fatinah Nik Mohd Nasir

"I didn’t know what to expect from the session, but I gained a deeper understanding of cultural differences and how they affect daily life. The trainer was very helpful and communicated the material effectively."
— Ahmad Danial bin Ahmad Fuad

"It was a neutral experience for me, but it served as a good refresher of my existing knowledge. The trainer was friendly and engaging."
— Zainol Haqim

"The session introduced me to different cultural communication styles and expanded my knowledge. The trainer was an excellent speaker and very effective."
— Lisa Oktapia Muhiddin

"I was confused by the amount of information at first, but it was a good and valuable session overall."
— Ardilla Binti Ghazali

"I felt neutral at first, but the session refreshed my knowledge and provided some new insights into improving office culture. The trainer presented eloquently with great personality."
— David Xavier

"I started neutral about communicating with people from different cultures, but this session broadened my understanding of cross-cultural communication and effective strategies. The trainer provided great examples and clear explanations."
— Ain Munirah

"There was a lot to learn about multicultural environments. The session provided plenty of input, delivered clearly by Mr. Emile. It was easy to understand and enjoyable."
— Elieyana Binti Ab Karim

"I wasn’t sure if I would learn anything new, but I gained insights into cultural dimensions and how different countries have unique practices. It was very lively, and the trainer conducted the class well."
— Nadia Muadzam

"I didn’t fully understand cross-cultural communication before, but now I’m more aware of passive, aggressive, and assertive styles. The trainer was knowledgeable and delivered the content effectively."
— Liow Chong Yi                                            

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
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Email: info@itrainingexpert.com
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