English Communication At Work

This course will help participants to converse in English more confidently and comfortably.  They will improve their understanding of the essentials of English grammar, increase their range of  vocabulary and develop confidence with the spoken language.

People who deal with customers on a regular basis, including counter staff, clerks, customer service officers and telephone sales personnel.  Anyone wishing to improve their communication skills and be more confident in interacting with others.  A basic level of English is required for this course.

• Adverbs and Expressions of Frequency
• Superlatives and Comparatives
• Direct and Reported Questions
• Verbs to Nouns
• Suffixes and Prefixes

• Call Preparation
• Receiving calls
• Taking and Leaving Messages
• Asking for and Giving Repetition

• Clear Speaking (Pronunciation Practice)
• Functional Language for setting up appointments

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
Cross-cultural communication (Continuation)

• Making & Changing Arrangements
• Problem Solving on the telephone
• Role Play

• Presenting and Defending and Argument
• Asking for and Giving Clarification

• Agreeing and Disagreeing in Negotiation
• Reaching an Agreement
• Role Play

• Preparing and Presenting a Plan
• Defending Decisions and Opinions
• Preparing a Recommendation

• Role Play
• Final Presentation and Performance

This is an interactive class where participants will be given various scenarios and the opportunity to develop their language and fluency skills through role play and communication games.

EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.

Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.

Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.

Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.

His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing

Or

We have a faculty of  specialist and can cater to your organisation's different levels and specific needs.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

"Very useful and practical course. Thanks a lot!”  Norhartini, Bank Negara Malaysia.
“The trainer is expert in his/her subject matter, encourages learning and pro-activeness in the audience participants. This training is recommended to those who are keen to learn.”-Jayne Chan, Human Capital Services- Great Eastern Life Assurance (Malaysia) Berhad.
 
“I can now confidently write straight to the point in all my correspondence and reports. The trainer was excellent.“ Maria Tuton, Sarawak Forestry
 “I feel more confident in email writing after the course. Marinella has provided very good handouts and exercises for us to practise. Marinella is excellent!” – Asmah M., Secrectary – Sarawak Forestry
 
“This course offers me so useful information and the benefits in making email precise, clear and short reports” – James, Regional Fleet Management Officer - International Federation of Red Cross and Red Crescent Societies
 
“I learn to avoid common mistakes and writing in the wrong tone.”  Vanessa Teong, Assistant vice President – Malaysia Building Society Bhd

 “This course should be in 3 days because it’s so interesting and so much to pick up. The most valuable lesson that I picked up was the right way to write email and report writing” – Mohd Sarudin, Head of Department, MMC
 
"This is a great course to help us write in the modern and most simplistic manner to convey out message. It saves me a lot of time," Zauridah, Shell Brunei.
 
“Good points and tips provided throughout these 2 days training. The trainer was excellent and got the whole team to participate. I especially loved the section on “How to write negative news effectively and persuasively” – Uma, Project Manager IT Services – DHL Asia Pacific Sdn Bhd

(Fee inclusive of  Training Materials & Certificate of Achievement)

Upon successful completion of this program, you will receive a Certificate of Achievement.

Payment mode:

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com