Managing Non Performing Staff

By the end of the Managing Non-performing Staff course, the participants will be able to:

• Establish higher productivity through disciplined workforce
• Learn how to solve problems at the domestic level.
• Understand and respect employer’s and employee’s rights.
• Create employers’ and employees’ positive attitude for mutual benefit.
• Apply effective hiring process.

Managing Directors, HR Managers. Admin Managers, Training Managers, Heads of Departments, Line Managers

2 Days Training Program 

9.00AM - 10.30AM 
Module 1: Discipline

• Areas of discipline – identifying disciplinary problems
• The disciplinary process
• “The hot-stove’ principle
• Taking disciplinary action
• Skill steps in disciplinary action
• Strengths and weaknesses of organizational policies.

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
Module 2 : Employee Indiscipline

• Poor Performance
• Absenteeism/Tardiness
• Insubordination
• Misconduct (acting inconsistent with conditions of employment, theft, fighting, cheating/fraud/dishonesty, vandalism, etc.)

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
Module 3 : Grievance

• What is a grievance
• Common employee grievances – reasons for identifying and processing
• Approaches to grievance handling – the various steps.
• Skills in grievance handling
• Role of employees, supervisors and management in grievance handling

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
Module 4 :  Misconduct Guidelines & Solutions.

• What is misconduct?
• Poor performance and inefficiency
• Failure or refusal to work
• Disrespect and insubordination
• Disobey of lawful instruction
• Non-compliance of procedures
• Lateness and absenteeism
• Sleeping on duty
• Punishments for misconduct

Day 2

9.00AM - 10.30AM 
Module 5 : Control, Counseling & Coaching

• Current practices
• The follow-up and follow through
• Meaning and definition

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
Module 6 : Principles or Guidelines on Domestic Inquiry

• Statutory provisions on discipline
• Rules of Natural Justice
• Scope of Due Inquiry
• Section 14 EA 1955

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
Module 7 : How to Conduct a Domestic Inquiry

• Industrial court guidelines
• Stages of disciplinary process
• Appellate courts on domestic inquiry

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
Module 8 : Effective Hiring Process

• Attitude test – written / oral
• Importance of referees
• Hiring and selection policy
• Criteria for hiring
• Screening, short-listing and sieving process
• Interview / selection process – stages

An interactive training wih exercises, case studies, role plays and discussion

• Life member and National Deputy President of Malaysian Institute of Human Resource Management (MIHRM) 2010-2012. 
• National Vice- President, Academic/certification director for OUM-IPD-MIHRM Diploma collaboration.
• Chairman - Academic education and training Membership of Malaysian Institute of Management  and Technology Association of Malaysia, 2012-2013

• Certified “Catalytic Instructor” by Dr Scott Parry of Training House US
• Accredited trainer for TEAM Management Systems, UK, 
• Accredited trainer for DTS International, DISC Inventory, Australia, 
• Accredited trainer for Tee Side Tertiary College, UK, in Supervisory Management. 
• Certified Trainer (MIM) & HRDF
• Certified trainer to conduct the Pin Plan Program from Germany. 
• Certified change management practitioner by PROSCI USA

• Professional advisor by the Chartered Institute of Personal and Development (CIPD) UK.
• HR Consultant with the National Human Resource Center, PSMB, Malaysia 
• ‘Excellent Facilitator’ Award for the year 2011 from MIHRM. 
• Competent Toastmaster and has held positions from being a committee member to president and division governor, in Toastmaster International, and Rotary International, where he was invited to facilitate youth development programs in Spain, Australia, USA, India and Malaysia.
• Disciplinary committee at the Royal Lake Club, Malaysia 

"Energetic, great flow" - Senior Manager, East Spring Investments Berhad

"Well prepared & awesome" - Manager, Lembaga Tabung Haji

"Very informative & engaging" - Assistant Supervisor, Bank Negara Malaysia

"Thank you for keeping up with the momentum and also keeping it interesting. It is very useful for my jobscope" - Associate, PIDM

Upon successful completion of this program, you will receive a Certificate of Achievement.

Payment Mode :

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.

2. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

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