Business Communication Skills

• By the end of this course, participants should be able to.
• Present confidently through in both online and face-to-face settings.
• Appropriately use the right tone, style of speaking and writing in different business situations.
• Quickly master the principles of good grammar to help write professionally.
• Write error-free emails.
• Understand how to use different business terminologies from different sectors.

• Administrative Managers.
• Administrative Assistants.
• Sales personnel.
• Executive Secretaries.

Day 1

Module 1:

Why business communication is important for the corporate world

• Communicating in the business world
• Applying various methods of communication based at the right business situations

Module 2:

The Right Tone and Language

• Good tone vs Bad Tone
• How to say ‘No’ professionally and politely
• Common Business Vocabulary that you must know
• Applying the Right Language in the Right Situations

Module 3:

Language Structure that You Must Know

• Error-free written communication
• Confusing tenses made easy
• Common errors in emails to avoid
• Editing real Emails and Reports (Exercise)

Day 2

Module 4:

Communicating Face to Face with Clients

• Presenting yourself face-to-face
• Great customer service starts with a smiling voice on the phone
• Listening to customers’ woes
• The answers that you want are from the Questions that you ask
• The winning body language in face to face communication

Module 5:

Presentation skills for Work

• How to calm your nerves when delivering a presentation
• Preparing and structure your message with confidence
• Infuse your Speak Up session with confidence and enthusiasm

Module 6:

Now I am Cool and Confident

Combine all the skills that you’ve picked up in the course and role play in different real-life situations where you’re required to exercise all your business communication skills in speaking face to face, presenting to an audience and writing concise reports and emails to conclude your learning experience.

Highly practical and interactive group and individual exercises will be used to ensure the participants get sufficient practice and exposure. Substantial writing tasks will be involved.

Bringing your own laptop is recommended.

Angeline Ann Samuel
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)

Description
Our consultant is an experienced specialist in professional development and digital marketing. She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

Her every day role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organisations.

Her clients include:
SIRIM Malaysia, MATA Malaysia, Palace of the Golden Horses Malaysia, Royal Chulan Malaysia, Bank Islam Malaysia, B Braun Malaysia, Total Worx Asia, Taylor’s Education Group, Australian International School, AGILE, Lafarge Cement, PETRONAS Malaysia, Dragon Oil Dubai, Halliburton, Zimbabwe Power Corporation, Canon, National Bank of Malawi, PNG Ports Corporation Limited, Qatar Petroleum Company, Qatar Petrochemical Company (QAPCO), The Tanzania Institute of Bankers, Alinta Energy Sydney Australia, Celestica Malaysia Sdn Bhd, Mozambique Airlines (LAM), Base Titanium Zambia, Arabian Pipes Co. Saudi Arabia, Al Abdullatif Manufacturing & Investment Co. Saudi Arabia, Saudi Aramco Saudi Arabia, Vanuatu National Provident Fund, La'ala Al Kuwait Real Estate Establishment Kuwait, Hikma Pharmaceuticals Jordan, Jordan Bromine Company Limited, Al Samer JCI Controls Saudi Arabia, Tanga Cement Tanzania, Arab Potash Company Jordan, Base Titanium Kenya, Egyptian Banking Institute, First Gulf Bank Abu Dhabi, Saudi International Trading Company Limited, Mopani Copper Mines PLC, and Prysmian Cables and many more..

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

 “Before attending the course, I felt that I would be able to catch the points which would be presented. During the course, I about how to present properly and professionally. After the course, I feel more knowledgeable and confidence. The trainer, Mr Emile is very knowledgeable and convey message very well. ” _ Lee Jong Jen, Research Officer of Sarawak Biodiversity Centre.

“Before attending the course, I had no confidence in presentation. During the course, I learned correct way to communicate via email and business presentation. After the course, I understand what to do and not to do in my emails as well as business presentation. Emile is a wonderfully engaging trainer. I really enjoyed the training course. Thank you so much for your very valuable training”. _ Angeline Ooi, Pall Malaysia Sdn Bhd

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
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