Email and Report Writing Skills

• Easily organize and structure emails and reports clearly
• Confidently write using appropriate style and tone
• Effectively write emails with impact and get quicker responses
• Clearly understand the art of business writing and how to produce results with the power of 'words'
• Conveniently learn to save time through proven tricks of the trade
• Quickly master the principles of good grammar and punctuation

This course is designed help you develop business writing skills to increase your efficiency in managing written work. 

It is especially suitable for administrative managers, executives and senior managers who would like to enhance their professional writing skills for business.

DAY 1
MODULE 1: Adopting A Modern Writing Style

• Adopting the ABC of Business Emails - Active, Brief & Concise
• Structuring A Business Email – 4 Step Plan
• A good subject line and the introductory sentence
• Writing with a call to action
• Email writing task 1

MODULE 2: MAKE YOUR EMAIL EASY-TO-UNDERSTAND

• The right tone to get the intended results - Confident, courteous, demanding, etc
• The visual impact - Highlight important words – Numbering – Bullets
• Update your writing style
• Go straight to the point to cut reading time
• Use powerful language to get your point across
• Email writing task 2

MODULE 3: EMAIL ETIQUETTE & COMMON EMAIL ERRORS TO AVOID

• Confidentiality
• Forwarding emails
• Courtesy copies and blind courtesy copies
• AVOID sending an unfinished email
• Forgetting to attach files
• Attaching the wrong files
• Email writing task 3

MODULE 4: GETTING THE GRAMMAR RIGHT PART 1

• Active vs Passive Verbs and Sentences
• Avoid hanging sentences
• Email writing task 4

DAY 2
MODULE 5: GETTING THE GRAMMAR RIGHT PART 2

• Use transitional words correctly to link ideas
• Recognise and avoid common grammar errors
• Email writing task 5

MODULE 6: PLAN AND WRITE A BUSINESS REPORT

• Parts of a business report
• Formal and informal writing style
• Present information clearly in paragraphs
• Present and describe information clearly in charts or infographics
• Identify and credit your sources of secondary data
• Tips to make your report reader-friendly
• Report writing task part 1

MODULE 7: EDITING & REFINING FOR CLARITY

• Spot the mistakes in tone
• Check for appropriate content & message
• Proofread grammar, sentence structure, spelling, vocabulary and layout
• Is your written message concise and precise?
• Report writing task part 2

Interactive presentation, sample good reports and emails and lots of practical exercises.

There will be lots of opportunities for participants to ask questions. Writing tasks will be given throughout the session and personalised feedback will be given.

MATHY RANDHAWA
Bachelor of Law (Hons), Anglia Ruskin University, United Kingdom
Master in Human Resource Development (Distinction), Universiti Putra Malaysia
Certified Genos International Emotional Intelligence Practitioner
Certified Mental Health Responder
Certified Colored Brain Trainer
Certificate in Positive Psychology
Leadership Masterclass (Daniel Goleman)
PSMB Certified Trainer
Deloitte International Certified Trainer

Professional Background

Ms. Mathy Randhawa brings over 20 years of corporate and consulting experience across Asia, with more than 18 years dedicated to training and people development initiatives. Her expertise spans Human Resource Development, Organisational Culture, Leadership Effectiveness, Workplace Compliance, and Emotional Intelligence.

Her academic research focused on the eradication of sexual harassment in the Malaysian workplace, reflecting her strong commitment to ethical leadership and safe working environments.

She has worked with diverse industries including oil & gas, multinational corporations (MNCs), private sector organisations, and public institutions. Her professional exposure covers organisational transformation, change management, leadership development, and workplace behavioural enhancement.

HR & Workplace Expertise

Mathy specialises in HR-related and compliance-focused programmes, including:

Employment Act 1955
Handling Workplace Harassment & Misconduct
Disciplinary Procedures & Domestic Inquiry
Termination & Industrial Relations Matters
HR for Non-HR Managers

She has supported organisations in policy advisory, HR best practices implementation, and workplace investigations. She is also actively involved in promoting awareness on gender respect, workplace ethics, and employee wellbeing.

Training Experience & Style

Mathy designs and delivers structured, practical, and engaging training sessions tailored to organisational needs. Her facilitation approach integrates behavioural science, neuroscience insights, and real workplace case studies to ensure immediate application of learning.

Her programmes focus on developing critical thinking, emotional intelligence, communication effectiveness, and leadership capabilities. Participants consistently value her clear explanations, interactive discussions, and practical tools that enhance workplace performance.

She conducts programmes in both English and Bahasa Malaysia for participants ranging from executives to senior management across MNCs, SMEs, and government-linked organisations.

Training Expertise

Leadership & Emotional Intelligence
Critical Thinking & Decision Making
Workplace Ethics & Compliance
Communication & Business Writing
Impactful Presentation & Storytelling
HR & Industrial Relations

Media & Thought Leadership

Mathy has been featured on Business FM, where she shared insights on leadership traits and organisational effectiveness. She is also a contributor to HR-related publications and actively participates in forums discussing workplace behaviour, gender respect, and people development.

Or

EMILE DODDS
Bachelor of Electronic Engineering (Hons), University of Bristol, UK
TEFL Certification, Teacher Training International, London, UK

Emile is a corporate trainer and language coach. He specializes in business communication, business writing, grammar, presentation skills, customer service and general English.

Originally from Scotland, before making Malaysia his home, Emile worked in the United Kingdom, Turkey, Romania and Singapore.

Emile has written a book entitled From Manglish to English and maintains various websites, including roadtogrammar.com.

Work Experience
Years of experience, highest position
Emile has over 20 years of corporate working experience in a diverse range of industries including colleges, multinationals and small firms. His last position was in Learning Port Sdn Bhd as Head of Department, handling a team of 8-10.

Throughout his working career, he has held portfolios of head of department, product development manager and educational media specialist.

His highest achievements include building up a language centre for a Malaysian college, developing and designing a range of eLearning products, securing and carrying out training contracts with the public and private sector, running a production team and R&D work in the field of eLearning. Emile has also written a book entitled From Manglish to English. He runs several websites and has built up a social media following of over 100,000.

Trainings Experience and Clientele
He has trained hundreds of representatives from governmental ministry and large organisations that include:
Bank Negara Malaysia
HSBC
Bank Islam
Canon Marketing

Or

We have a faculty of  specialist and can cater to your organisation's different levels and specific needs.
For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Upon successful completion of this program, you will receive a Certificate of Achievement.

Payment mode:

1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com