Essential Skills for Admin Professionals (1 day)

Upon completing this workshop, participants should be able to:

• Communicate clearly and confidently in verbal and written forms.
• Build teamwork and influence without authority.
• Strengthen a positive attitude and cultivate resilience under pressure.
• Prioritize, plan, and execute tasks effectively.
• Demonstrate adaptive leadership in responding to workplace challenges.

Participants looking to learn to be effective leaders

0900    Program Mandatories     
Welcome and Introductions 
Program Objectives 

0915    Communication with Clarity and Confidence    
Understanding communication filters and barriers
Verbal vs written communication pitfalls in admin roles
Using empathy and assertiveness in daily interactions
Tone, tact, and professionalism in email and correspondence
Activity: “Decode the Message” – short simulation to identify miscommunication and apply adaptive responses.

1030    Break 

1045    Leadership and Teamwork      
Leading without a title: influence through credibility
Understanding different work personalities - DOPE quick model
Collaboration under pressure: balancing support and self-leadership
Building trust and psychological safety
Game: ReZoom
participants navigate incomplete information to complete a collective task, emphasising trust, communication, and teamwork. 

1300     Lunch 

1400    Power of Positive Thinking and Attitude    
Understanding mindset triggers
Shifting from reactive to proactive thinking
Emotional resilience and self-motivation
Dealing with negativity and stress gracefully
Activity: Dessert Survival 
This game will help participants realize the need to break down communication barriers and build trust by fostering clarity.  They will also learn the need for influence and persuasion, and sometimes assertiveness.

1530    Break 

1545    Managing Time and Priorities    
Identifying time traps and prioritisation errors
Using the Eisenhower Matrix for daily decision-making
Practical tools for scheduling, event planning, and follow-up
Managing multiple demands with calm and focus
Activity: Time Boxing 

1630    Integration and Action Planning    
Key learnings and takeaways
Developing a 14-day Adaptive Action Plan
Group sharing and reflections
Closing Activity: “My Adaptive Commitment” – each participant articulates one mindset and one skill they will apply immediately.

1700     End of Programme 

Trainer brings 20 years of experience in various industries, to share with the participants. Leading teams from the ground to a strategic level. Making the learning realistic and applicable.  Training is delivered in a highly interactive and experiential way. Concepts and background information are presented through group exercises, discussion, and activities creating an environment that facilitates accelerated learning and application.The trainer will facilitate discussion of real issues and challenges that the participants face in their work and private lives. Each activity will be thoroughly de-briefed to link the learning to real-life situations.

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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