Hire Purchase Act 1967: End-to-End Compliance, Risk & Recovery Management

Participants will be able to:

• Interpret and apply the key provisions of the Hire Purchase Act 1967 within banking operations
• Identify the scope, applicability, and exclusions of the Act and their implications for hire purchase financing
• Structure and review hire purchase agreements to ensure compliance with statutory requirements and schedules
• Differentiate the rights, obligations, and liabilities of the bank, hirer, and guarantor
• Manage arrears and early-stage defaults using compliant communication and risk control practices
• Execute lawful termination and repossession procedures, including voluntary surrender, in accordance with the Act
• Prepare and serve statutory notices correctly, meeting timing, content, and documentation requirements
• Manage post-repossession processes, including sale of goods and deficiency claims, while minimising legal exposure
• Recognise common compliance failures and litigation risks faced by banks and apply preventive controls
• Apply best practices and internal SOP alignment through real case studies and practical discussions

This program is designed for banking and financial services professionals involved in hire purchase financing, credit risk, and recovery functions, including:

• Credit & Loan Officers
• Hire Purchase / Consumer Financing Officers
• Collections, Recovery & Remedial Management Teams
• Legal & Litigation Officers
• Compliance & Risk Management Personnel
• Operations & Documentation Teams
• Branch Managers, Relationship Managers & Supervisors
• Internal Audit & Governance Teams
• Officers involved in repossession, termination, and enforcement processes

Suitable for:
Banks, Islamic banks, development financial institutions, leasing companies, and non-bank financial institutions involved in hire purchase financing.

Day 1: Legal Foundation & Agreement Management

Module 1: Overview of the Hire Purchase Act 1967

• Purpose and objectives of the Hire Purchase Act (HPA) 1967
• Scope of application and excluded transactions
• Types of goods covered under the Act
• Relationship between HPA 1967 and other relevant laws
  • Contracts Act 1950
  • Consumer Protection Act 1999
  • Bank Negara Malaysia expectations
• Regulatory and compliance implications for banks

Module 2: Hire Purchase Agreements – Legal Structure & Documentation

• Essential elements of a valid hire purchase agreement
• Mandatory statutory clauses and schedules
• Fourth Schedule and Fifth Schedule overview
• Documentation standards and record-keeping requirements
• Common documentation errors and compliance risks
• Consequences of defective or non-compliant agreements

Module 3: Rights, Obligations & Liabilities

• Legal rights and obligations of:
  • Owner (Bank)
  • Hirer
  • Guarantor
• Guarantor exposure and enforcement limits
• Consumer protection safeguards under HPA
• Unfair practices and prohibited actions
• Practical implications for bank officers

Module 4: Early Risk Management & Arrears Control

• Identifying early warning signs of default
• Managing arrears in compliance with HPA
• Proper communication with hirers
• Do’s and Don’ts in arrears management
• Preventing disputes, complaints, and legal escalation
• Aligning collections practices with regulatory expectations

Day 2: Recovery, Repossession & Litigation Risk
Module 5: Default, Termination & Repossession

• Legal definition of default under HPA
• Conditions precedent to termination
• Thresholds for lawful repossession
• Step-by-step repossession process
• Handling voluntary surrender vs forced repossession
• Risks of unlawful repossession and consequences

Module 6: Statutory Notices & Procedural Compliance

• Fourth Schedule notice requirements (form and content)
• Timing and method of service
• Evidence of service and documentation standards
• Common notice failures and legal implications
• Practical checklist for compliance

Module 7: Legal Actions, Enforcement & Deficiency Claims

• Post-repossession procedures
• Sale of repossessed goods – legal requirements
• Deficiency claims and recovery limitations
• Court processes and enforcement options
• Common litigation pitfalls faced by banks
• Case law highlights impacting banking practices

Module 8: Case Studies, Compliance Failures & Best Practices

• Review of real Malaysian hire purchase cases
• Analysis of compliance failures and lessons learned
• Group discussion: operational challenges faced by banks
• Strengthening internal controls and SOP alignment
• Best practices for end-to-end HPA compliance

Module 9: Wrap-Up & Q&A

• Key compliance takeaways
• Risk mitigation summary
• Open Q&A and practical clarification

This 2-day program adopts a practical, application-driven learning approach, combining legal knowledge with real banking operational scenarios to ensure immediate workplace application.

The methodology includes:

• Interactive Lectures
  Clear explanation of the Hire Purchase Act 1967, related laws, and regulatory expectations using practical banking examples.

• Case Studies & Real Malaysian Court Cases
  Analysis of actual hire purchase disputes, compliance failures, and litigation outcomes affecting banks.

• Step-by-Step Process Walkthroughs
  Practical guidance on agreement structuring, arrears management, statutory notices, termination, repossession, and post-recovery processes.

• Group Discussions & Experience Sharing
  Participants discuss operational challenges faced in their respective banks and explore compliant solutions.

• Practical Checklists & Best Practices
  Compliance checklists, do’s & don’ts, and risk-control measures that participants can immediately apply at work.

• Q&A and Practical Clarifications
  Open discussion to address participants’ operational issues and grey areas.

REYNUHADEVI RAMACHANDRAN (REYNU)

Corporate Trainer | Consultant | Financial & Business Strategist

Professional Summary

Reynuhadevi Ramachandran (Reynu) is a dynamic, results-driven corporate trainer and business strategist with over 20 years of experience in financial management, business consulting, leadership development, organizational development, HR, and administration. She brings a strong corporate foundation from the banking and financial services sector, having held key leadership roles at CIMB Bank and AEON Credit Service (M) Berhad, where she led Business Development, Sales & Marketing, Product Development, P&L and Budget Management, Operations, Insurance, and Credit Recovery.

Since transitioning into full-time training and consulting in 2019, Reynu has built a distinguished reputation for delivering transformative programs for financial institutions, SMEs, MNCs, government agencies, and start-ups. Her ability to integrate real-world experience, strategic insights, and people-centered facilitation allows her to simplify complex business challenges into practical, actionable solutions.

She is also a strong advocate for women’s economic empowerment. Through collaborations with Ministries and NGOs, she has trained over 800 B40 and M40 women in financial literacy, entrepreneurship, and personal development.

As an HRD Corp–accredited trainer, Reynu is widely recognized for her engaging personality, strategic thinking, and strong rapport with C-suite leaders, managers, and operational teams across industries.

Academic & Professional Qualifications

• Bachelor’s Degree in Finance
  • Master of Business Administration (MBA), University of Ballarat, Victoria, Australia
  • HRD Corp Accredited Trainer (Malaysia)

Areas of Expertise

• Financial Management & Financial Literacy
  • Business Development & Strategic Planning
  • Leadership & People Development
  • Organizational Development & Change Management
  • Customer Service & Customer Experience
  • Sales, Marketing & Negotiation
  • Credit Recovery & Debt Management
  • Credit Consulting & Risk Management
  • Entrepreneurship & SME Advisory
  • HR, Operations & Administrative Management

Training & Consulting Experience

HRD Corp Accredited Trainer (2019 – Present)
Delivered high-impact corporate and public programs in areas including:
• Leadership & Supervisory Skills
• Financial Literacy & Financial Management
• Business Strategy & Operational Excellence
• Customer Service & Communication Skills
• Credit Recovery, Debt Management & Negotiation
• Entrepreneurship & Women Empowerment Programs
• Personal Effectiveness, Mindset & Self-Development

Women Empowerment & Community Programs
• Trained over 800 women (B40 & M40) in financial literacy, entrepreneurship, mindset transformation, and income-generating skills.
• Worked with Women’s Ministries, NGOs, and community organizations on capacity-building initiatives.

Industry Experience

Leadership Roles – CIMB Bank & AEON Credit Service (M) Berhad
• Led Business Development, Sales & Marketing, Product Development
• Managed P&L, budgeting, and operational strategies
• Overseeing Insurance, Credit Recovery, Risk Assessment, and Customer Solutions
• Led high-performing teams across core business functions

Business & Financial Consultant
• Provides advisory in financial management, risk mitigation, business expansion, and operational optimization.
• Works with SMEs, start-ups, and corporate organizations on strategic growth projects.

Industries Trained & Consulted

• Banking & Financial Services
• Insurance & Risk Management
• Education & Training
• Telecommunications
• Logistics & Transportation
• Manufacturing & Engineering
• Retail, Services & SMEs
• Government, NGOs & Community Organizations

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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