Mastering Ai & Digital Productivity Tools For Administrative Professionals

Upon completion of this programme, participants will be able to:

• Understand the practical use of AI and digital tools in supporting administrative work.
• Apply effective work organisation and prioritisation techniques to improve daily productivity.
• Use AI responsibly to assist with routine administrative tasks while maintaining accuracy and accountability.
• Draft professional emails, letters, notices and administrative communications more efficiently.
• Organise, store and retrieve physical and digital documents using effective filing practices.
• Improve record management for incoming and outgoing correspondence, company documents and administrative records.
• Utilise spreadsheets to maintain inventories, tracking logs, attendance records and simple administrative reports.
• Manage administrative coordination activities such as meeting room bookings, visitor registrations, onboarding arrangements and office support functions.
• Apply workplace productivity tools to reduce repetitive tasks and improve efficiency.
• Demonstrate greater ownership, accountability and professionalism in carrying out administrative responsibilities.

DAY 1 – ADMINISTRATIVE PRODUCTIVITY & DIGITAL WORK SKILLS

Module 1: The Modern Administrative Professional

• The evolving role of administrative personnel
• Developing a productive work mindset
• Accountability and ownership at work
• Prioritising tasks and managing multiple responsibilities
• Managing time effectively in a busy workplace

Activity: Personal Productivity Assessment

Module 2: Understanding AI as a Workplace Assistant

• Introduction to AI and Generative AI
• What AI can and cannot do
• Practical workplace applications of AI
• Responsible and ethical use of AI
• Verifying and improving AI-generated outputs

Workshop: Using AI Effectively Without Becoming Dependent On It

Module 3: Professional Administrative Communication

• Writing effective emails
• Preparing letters and notices
• Drafting simple memos and announcements
• Improving clarity and professionalism in communication
• Using AI to improve writing quality and speed

Hands-On Exercise: Administrative Writing Workshop

Module 4: Organising Work for Greater Efficiency

• Daily task planning and prioritisation
• Tracking pending tasks and follow-ups
• Managing multiple requests and deadlines
• Digital productivity techniques
• Creating personal productivity systems

Workshop: Building Your Administrative Productivity Framework

DAY 2 – DIGITAL PRODUCTIVITY & ADMINISTRATIVE EXCELLENCE

Module 5: Filing, Documentation & Record Management

• Principles of effective filing systems
• Managing physical and digital records
• Naming conventions for easy retrieval
• Scanning and organising digital documents
• Managing incoming and outgoing correspondence
• Document retention and retrieval practices

Practical Exercise: Creating an Efficient Filing Structure

Module 6: Spreadsheet Essentials for Administrative Staff

• Spreadsheet fundamentals
• Maintaining inventory and stock records
• Tracking attendance and administrative logs
• Recording incoming and outgoing correspondence
• Basic formulas and productivity features
• Simple reporting using spreadsheets

Workshop: Practical Spreadsheet Applications

Module 7: Administrative Coordination & Office Support

• Managing meeting room bookings
• Visitor registration and coordination
• Supporting onboarding administration
• Coordinating office resources and supplies
• Pantry inventory and asset tracking
• Supporting departmental administrative activities

Activity: Administrative Coordination Case Study

Module 8: AI & Digital Productivity Tools for Everyday Work

• AI tools for summarising information
• AI tools for drafting communications
• Digital tools for organisation and productivity
• Productivity apps and workplace automation
• Creating an individual improvement plan

Final Workshop: Personal Productivity & AI Action Plan

The programme adopts a highly interactive and practical learning approach comprising:

• Interactive discussions
• Demonstrations
• Individual exercises
• Group activities
• Workplace simulations
• Practical AI applications
• Spreadsheet exercises
• Administrative case studies
• Action planning sessions

Upon successful completion of this program, you will receive a Certificate of Achievement.

Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.

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