Mastering Ai & Digital Productivity Tools For Administrative Professionals

Upon completion of this programme, participants will be able to:

• Understand the practical use of AI and digital tools in supporting administrative work.
• Apply effective work organisation and prioritisation techniques to improve daily productivity.
• Use AI responsibly to assist with routine administrative tasks while maintaining accuracy and accountability.
• Draft professional emails, letters, notices and administrative communications more efficiently.
• Organise, store and retrieve physical and digital documents using effective filing practices.
• Improve record management for incoming and outgoing correspondence, company documents and administrative records.
• Utilise spreadsheets to maintain inventories, tracking logs, attendance records and simple administrative reports.
• Manage administrative coordination activities such as meeting room bookings, visitor registrations, onboarding arrangements and office support functions.
• Apply workplace productivity tools to reduce repetitive tasks and improve efficiency.
• Demonstrate greater ownership, accountability and professionalism in carrying out administrative responsibilities.

DAY 1 – ADMINISTRATIVE PRODUCTIVITY & DIGITAL WORK SKILLS

Module 1: The Modern Administrative Professional

• The evolving role of administrative personnel
• Developing a productive work mindset
• Accountability and ownership at work
• Prioritising tasks and managing multiple responsibilities
• Managing time effectively in a busy workplace

Activity: Personal Productivity Assessment

Module 2: Understanding AI as a Workplace Assistant

• Introduction to AI and Generative AI
• What AI can and cannot do
• Practical workplace applications of AI
• Responsible and ethical use of AI
• Verifying and improving AI-generated outputs

Workshop: Using AI Effectively Without Becoming Dependent On It

Module 3: Professional Administrative Communication

• Writing effective emails
• Preparing letters and notices
• Drafting simple memos and announcements
• Improving clarity and professionalism in communication
• Using AI to improve writing quality and speed

Hands-On Exercise: Administrative Writing Workshop

Module 4: Organising Work for Greater Efficiency

• Daily task planning and prioritisation
• Tracking pending tasks and follow-ups
• Managing multiple requests and deadlines
• Digital productivity techniques
• Creating personal productivity systems

Workshop: Building Your Administrative Productivity Framework

DAY 2 – DIGITAL PRODUCTIVITY & ADMINISTRATIVE EXCELLENCE

Module 5: Filing, Documentation & Record Management

• Principles of effective filing systems
• Managing physical and digital records
• Naming conventions for easy retrieval
• Scanning and organising digital documents
• Managing incoming and outgoing correspondence
• Document retention and retrieval practices

Practical Exercise: Creating an Efficient Filing Structure

Module 6: Spreadsheet Essentials for Administrative Staff

• Spreadsheet fundamentals
• Maintaining inventory and stock records
• Tracking attendance and administrative logs
• Recording incoming and outgoing correspondence
• Basic formulas and productivity features
• Simple reporting using spreadsheets

Workshop: Practical Spreadsheet Applications

Module 7: Administrative Coordination & Office Support

• Managing meeting room bookings
• Visitor registration and coordination
• Supporting onboarding administration
• Coordinating office resources and supplies
• Pantry inventory and asset tracking
• Supporting departmental administrative activities

Activity: Administrative Coordination Case Study

Module 8: AI & Digital Productivity Tools for Everyday Work

• AI tools for summarising information
• AI tools for drafting communications
• Digital tools for organisation and productivity
• Productivity apps and workplace automation
• Creating an individual improvement plan

Final Workshop: Personal Productivity & AI Action Plan

The programme adopts a highly interactive and practical learning approach comprising:

• Interactive discussions
• Demonstrations
• Individual exercises
• Group activities
• Workplace simulations
• Practical AI applications
• Spreadsheet exercises
• Administrative case studies
• Action planning sessions

ARDI SANTOSO
Bsc. CHRP, C.MDP, MSi

Brief Profile
Dynamic and results-oriented professional Trainer with over 16 years of extensive experience in human resources administration, learning and development, and training. Renowned for exceptional people skills, professionalism, and a proven track record of designing and delivering impactful training programs. Adept at fostering a positive learning environment and enhancing employee performance and organizational productivity.
Delivered more than 2500 professional classes in the last 14 years of career within national, and multinational/International audiences. Delivered training program or presentation in: Singapore, Sydney, Tokyo, Dubai, Guangzhou, Bozeman, Belgrade, Houston, Danang, and Kuala Lumpur.

Work Experiences
SIS Consulting – Jakarta, Indonesia (02/2023 – Present)
Senior Trainer & Consultant

SKI HR Consultant – Jakarta, Indonesia (05/2024 – Present)
Senior HR Consultant (Project Based)
Projects: Bank Artha Graha Transformation Program, SSI Training, Syariah Training Festival

Bussan Auto Finance – Jakarta, Indonesia (08/2021 - 05/2024)
Head of Sharia and Business Development (Senior Vice President)
Risk and Sharia Compliance + Training + Literacy Program
Reporting to: Director UUS, Legal & Risk and Compliance (08/2021 - 05/2024)

Head of Learning and Development | Learning Analytic Lead | Sustainable Finance Specialist (SVP) (09/2019 – 08/2021)

Bank ICBC Indonesia – Jakarta, Indonesia (05/2016 – 09/2019)
Learning and Development Lead (Vice President)

Bank Commonwealth – Sydney, Australia, Jakarta, Indonesia (09/2011 – 05/2016)
HR Learning and Development Business Partner (AVP) for Retail Business Team

ANZ – Singapore & Jakarta, Indonesia (05/2009 – 09/2011)
HR Learning and Development - Retail and Wealth (Manager)

3S HR and Business Consulting Firm – Jakarta, Indonesia (06/2004 – 05/2009)
Manager - Training and Human Capital Consulting

ProAG Design USA – Bozeman, Montana, USA (05/1999 – 04/2004)
Industrial Engineer, Purchasing Manager, & MRP Implementation Specialist

Expatriate with H1B working Visa

Education (Formal and Certifications)
University ITB Ahmad Dahlan – Jakarta, Indonesia
Department Sharia Business and Economy
Candidate for Master’s degree (MSi) in Sharia Business and Economy
09/2023 – 07/2025 (ongoing semester 2, current GPA: 3.71)
BNSP (Badan Nasional Sertifikasi Profesi)
Certified Digital Marketing Professional (C.DMP)06/2024 – Result: Satisfactory and Competent
Pusat Ekonomi dan Bisnis Syariah, Fakultas Ekonomi dan Bisnis, Universitas Indonesia
2023 Islamic Economics Summer School (IESS)
09/2023 – Certified of Completion Result: Satisfactory and Competent
Atma Jaya Catholic University of Indonesia
Certified Human Resource Professional (CHRP) Batch #24 [01/2014 – 12/2014

Montana State University-Bozeman - USA
Industrial and Management Engineering (BSc.) [01/1997 – 05/2001]
Industrial Engineers focus on MRP (Material Request Planning) and Productivity (including
automation and line balancing). Interest in ergonomics, Manufacturing, MRP, and ERP.

Corporate Involvements and Achievements:
Advisor for HR Corporate Handbook renewal (ICBC and BAF)
Advisor and interviewer for the 2020 - 2023 MT Program
Members of The Financial Sustainable Working Group
Members of Covid19 & K3 task force (Health & Safety)
Speaker of BAF Financial Literacy Program (Semarang, 2019)
Founder for BAF Mentoring & Trainers Clubs
Delivered 2016 Director Program (New York, Paris, Beijing, Milan, Frankfurt)
Delivered 2016 China executive program – 3 batches or around 80 leaders.
Leaders Sharing session program (ICBC and BAF)
Certified Train the Trainer Program (TTT) and Instructional Design by ANZ, PTBC
Delivered professional training to more than +9,500 staff in the last 14 years

Certifications & Memberships     
Lean Six Sigma Yellow Belt Training – August 2023 - SSCX
Mengenal Lebih Jauh Pengaturan UU P2SK Dalam Rangka PEnguatan Sektor Perbankan – Juni 2023 – OJK (Otoritas Jasa Keuangan)
Design Thinking – April 2022
Memperkuat Literasi dan Inklusi Keuangan Syariah – February 2023 – OJK (Otoritas Jasa Keuangan)
Islamic Multifinance Training – July 2021 - Karim Consulting
Komite Pembiayaan Syariah APPI 2022 – 2024
Managerial Certification by SPPI – 2019 - 2024

Upon successful completion of this program, you will receive a Certificate of Achievement.

Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.

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