Lead with Vision. Inspire with Impact.
By the end of the Stakeholder Management program, you will be able to:
This program is specially designed for everyone who interacts with bosses, peer or external parties, especially those in Business Analysis, Change and Project Management, Negotiation and Conflict Resolution.
DAY 1: 9:00AM – 5:00PM
9.00AM - 10.30AM
MODULE 1: IDENTIFY STAKEHOLDERS, INFLUENCERS AND THEIR INTERESTS
Identify the Stakeholders of a project
7 questions to ensure every Stakeholder is included.
Analyse the Stakeholders with 9 questions
Their expectations
Their interests
Identify those whom the Stakeholders get advice from
10.30AM - 10.45AM Break
10.45AM - 1.00PM
MODULE 2: WHAT IS STAKEHOLDER MANAGEMENT?
How to know who you must
Manage closely
Keep informed,
Keep satisfied, etc.
Know your allies, the bystanders & non-supporters
1.00PM - 2.00PM Lunch
2.00PM - 3.30PM
MODULE 3: ARE YOU ENGAGING YOUR STAKEHOLDERS CORRECTLY?
Professionally engage
Your most important Stakeholder
The dominant Stakeholders
The dangerous Stakeholders
3.30PM - 3.45PM Break
3.45PM - 5.00PM
MODULE 4: 10 KEY PRINCIPLES OF STAKEHOLDER ENGAGEMENT
Extremely important part of Risk Management
Stakeholders are only human
Relationships are key
When compromises are needed, and
6 other key principles
Day 2: 9.00am - 5.00pm
9.00AM - 10.30AM
MODULE 5: THE SALIENCE MODEL
10.30AM - 10.45AM Break
10.45AM - 1.00PM
MODULE 6: ASSERTIVE COMMUNICATION WITH STAKEHOLDERS
Say the same thing in different ways to get sympathy and understanding
Know the preferred communication style of each Stakeholder
1.00PM - 2.00PM Lunch
2.00PM - 3.30PM
MODULE 7: POWER AND MANAGEMENT TECHNIQUES
How to interact with each Stakeholder when he is under pressure
Know how Stakeholders like to exert control
How to manage each personality type
3.30PM - 3.45PM Break
3.45PM - 5.00PM
MODULE 8: SIMULATION & CASE STUDY PRESENTATION
A list of interesting and challenging simulations and case studies would be distributed for discuss, present and debrief.
Interactive presentation & input, role plays, group and individual activities to reinforce learning. A case study on Day 2 will reinforce the learnings.
DHENA or KOMATHI DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |
Dhena has been in the marketing arena for more than 25 years working in various industries ranging from broadcasting to training, to FMCG and her last role was as a Regional Communications Manager for APAC for a trade association from the UK who were active in the Energy sector.
She has played a marketing role in varied industries and sectors and has in her experience launched various successful brands, events, relaunched products and trained various marketing and sales teams in her capacity during the tenure in those organisations. She has in her capacity worked with frontliners and support staff on customer service focus and excellence. Having played a pivotal role in marketing – she knows what stress is and has employed various ways to manage it. She employs tried and tested strategies and has also become an advocate to Managing Mental Health. She also has researched, designed, and facilitated various other training programs for corporations and NGOs ranging from Marketing oriented to Sales, Coaching, Personal Development, LifeSkills and Interpersonal Skills.
Dhena has a law degree with a certification as an NLP Practitioner, an NLP Coach & Hypnotherapist, a certified Clinical Hypnotherapist, a Design Thinking Coach, a Certified Mini Workshop Series Practitioner, a certified HRDF Trainer, a Law of Attractions Trainer, and a Virtual Learn Caster. She is much sought for her marketing expertise and creativity besides her passion in Design Thinking and Digital Marketing with its exciting landscape in the current norm.
Her passion to uplift the community has got her involved in programs across the globe focusing on uplifting the underprivileged. Her pursuit continues with her burning desire to empower more people and that has become her mission on earth
Some of the Organizations That She Has Facilitated For Are:
astro, The Star, Tenaga Nasional Berhad, Suruhanjaya Tenaga (Energy Commission), Daihatsu Perodua, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors NSG Group, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more.
OR
“I have learnt things I've never heard before. Most importantly these are useful for my career. Jon is an excellent trainer who can interact with the participants very well. I have fallen asleep at other courses, but Jon is different. He's good at drawing our attention by using different coaching methods.” Dr Hwang Jung Shan, Head of Postgraduate Studies, Faculty of Applied Sciences, UCSI University
“The leadership course was an inspiration to me. I gain insights in people development. The provided a structure for me to understand the different leadership styles. Jon enlivened the course with “clear” real-life examples that I can relate to. I highly recommend this course to both new and seasoned managers.” Caressa Hanoom, Senior Training Manager, MAC Cosmetics
| Normal Fee | Early Bird | Group Fee |
|---|---|---|
| Sign up 1 pax | Sign up 1 pax | Sign up 3 pax or more |
| Pay 1 day(s) before course starts | Pay 14 day(s) before course starts | Pay 14 day(s) before course starts |
| MYR 3490 per pax | MYR 2890 per pax | MYR 2790 per pax |
| USD 1990 per pax | USD 1490 per pax | USD 1390 per pax |
Upon successful completion of this program, you will receive a Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
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