Lead with Vision. Inspire with Impact.
Whether you are leading a project, managing a team or working across departments and with external partners, your results depend on the people who can support, influence or block your work. Successful stakeholder management goes beyond routine updates. It requires knowing who matters, understanding what drives them and engaging each one with the right message at the right time.
This two-day experiential program equips participants with practical, ready-to-use tools to identify, assess, engage and influence stakeholders at all levels, while preparing for objections, managing risk and building lasting, trust-based relationships.
By the end of this workshop, participants will be able to:
Executives, managers, team leaders, project leads, business analysts and professionals who work with bosses, peers, clients or external parties
DAY 1: 9:00AM – 5:00PM
Strategic Identification and Communication Planning
9:00AM – 9:45AM
Introduction
Programme objectives
Personal objectives
9:45AM – 11:00AM
MODULE 1: DEFINE AND MAP STAKEHOLDERS
Primary, secondary and hidden stakeholders
Internal and external stakeholders: sponsors, peers, clients, partners, regulators and gatekeepers
Interest vs. Influence Grid (hands-on mapping)
Activity: Stakeholder Radar Mapping (group exercise)
11:00AM – 11:15AM Break
11:15AM – 1:00PM
MODULE 2: STAKEHOLDER SALIENCE AND PRIORITY
Applying Mitchell's Stakeholder Typology (Power, Legitimacy, Urgency)
Dynamic shifts: when a low-priority stakeholder becomes high-impact
The Thomas-Kilmann Conflict Model: choosing the right approach when interests clash
Case studies from corporate, project and public-sector settings
1:00PM – 2:00PM Lunch
2:00PM – 3:30PM
MODULE 3: HANDLING PUSHBACK, REJECTION & RESISTANCE
Common reasons for rejection and how to respond
Influence without authority: the 3Cs (Clarify, Connect, Convince)
Roleplay: Rejection Simulation Scenarios
3:30PM – 3:45PM Break
3:45PM – 5:15PM
MODULE 4: POWER IN COMMUNICATION
Developing stakeholder-centric communication plans
Barriers to effective communication: language, hierarchy, culture and timing
Matching communication style to stakeholder types (e.g. data-driven for risk teams, visionary for sponsors)
Activity: Communication Design Lab
DAY 2: 9:00AM – 5:00PM
Engagement, Risk Management and Action
9:00AM – 9:30AM
Review and recap of Day 1
9:30AM – 11:00AM
MODULE 5: RISK, COMPLIANCE AND ETHICS IN STAKEHOLDER ENGAGEMENT
Stakeholders in risk and compliance: why they matter
Building trust through transparency and timely reporting
Navigating organisational policies, local regulations and cultural expectations
Ethical influence: persuasion vs. manipulation
Activity: Risk & Compliance Challenge
11:00AM – 11:15AM Break
11:15AM – 1:00PM
MODULE 6: TACTICS FOR LASTING INFLUENCE
Managing relationships, not just tasks
Choosing the right engagement method: inform, consult, involve, collaborate, empower
Assertiveness vs. diplomacy in difficult conversations
Case Study: Stakeholder Crisis – What Would You Do?
1:00PM – 2:00PM Lunch
2:00PM – 3:30PM
MODULE 7: FROM STAKEHOLDERS TO ADVOCATES
Satisfied stakeholders vs. raving fans: building emotional connection
The Stakeholder Value Ladder: Satisfaction → Loyalty → Advocacy
Strategies to humanise stakeholder relationships across internal teams, clients and partners
Activity: Fan Strategy Canvas
3:30PM – 3:45PM Break
3:45PM – 5:00PM
MODULE 8: STAKEHOLDER ENGAGEMENT BOARD & ACTION PLAN
Reviewing stakeholder segments
Gathering and incorporating feedback
Creating a 30-day Engagement Action Plan
Peer review and commitment declaration
Putting it all together and close of programme
The training is delivered in a highly interactive and experiential way. Concepts and frameworks are introduced through group exercises, discussion, role plays and case studies, creating an environment that facilitates accelerated learning and practical application. Participants learn from the trainer and from peers across different industries and organisations, working on real issues and challenges they face at work. Each activity is thoroughly debriefed to link the learning to real-life situations.
DHENA or KOMATHI DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |
Dhena has been in the marketing arena for more than 25 years working in various industries ranging from broadcasting to training, to FMCG and her last role was as a Regional Communications Manager for APAC for a trade association from the UK who were active in the Energy sector.
She has played a marketing role in varied industries and sectors and has in her experience launched various successful brands, events, relaunched products and trained various marketing and sales teams in her capacity during the tenure in those organisations. She has in her capacity worked with frontliners and support staff on customer service focus and excellence. Having played a pivotal role in marketing – she knows what stress is and has employed various ways to manage it. She employs tried and tested strategies and has also become an advocate to Managing Mental Health. She also has researched, designed, and facilitated various other training programs for corporations and NGOs ranging from Marketing oriented to Sales, Coaching, Personal Development, LifeSkills and Interpersonal Skills.
Dhena has a law degree with a certification as an NLP Practitioner, an NLP Coach & Hypnotherapist, a certified Clinical Hypnotherapist, a Design Thinking Coach, a Certified Mini Workshop Series Practitioner, a certified HRDF Trainer, a Law of Attractions Trainer, and a Virtual Learn Caster. She is much sought for her marketing expertise and creativity besides her passion in Design Thinking and Digital Marketing with its exciting landscape in the current norm.
Her passion to uplift the community has got her involved in programs across the globe focusing on uplifting the underprivileged. Her pursuit continues with her burning desire to empower more people and that has become her mission on earth
Some of the Organizations That She Has Facilitated For Are:
astro, The Star, Tenaga Nasional Berhad, Suruhanjaya Tenaga (Energy Commission), Daihatsu Perodua, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors NSG Group, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more.
“I have learnt things I've never heard before. Most importantly these are useful for my career. Jon is an excellent trainer who can interact with the participants very well. I have fallen asleep at other courses, but Jon is different. He's good at drawing our attention by using different coaching methods.” Dr Hwang Jung Shan, Head of Postgraduate Studies, Faculty of Applied Sciences, UCSI University
“The leadership course was an inspiration to me. I gain insights in people development. The provided a structure for me to understand the different leadership styles. Jon enlivened the course with “clear” real-life examples that I can relate to. I highly recommend this course to both new and seasoned managers.” Caressa Hanoom, Senior Training Manager, MAC Cosmetics
| Normal Fee | Early Bird | Group Fee |
|---|---|---|
| Sign up 1 pax | Sign up 1 pax | Sign up 3 pax or more |
| Pay 1 day(s) before course starts | Pay 14 day(s) before course starts | Pay 14 day(s) before course starts |
| MYR 3490 per pax | MYR 2890 per pax | MYR 2790 per pax |
| USD 1990 per pax | USD 1490 per pax | USD 1390 per pax |
Upon successful completion of this program, you will receive a Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
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Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com
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