The Success in your projects depends highly on your ability to build strong stakeholder relationships at all levels. In this course, you learn how to implement changes by focusing on the social styles and personal values. The benefit is you get enhance trust and cooperation with stakeholders, get buy-in easier, manage expectations and assumptions through. learning about the social styles and personal values (What Is In It For me)
To minimize risk, all stakeholders are identified via 7 questions, and 9 factors to analyse them. You will be able to prioritise your interactions when you know their relative importance. And you get your desired results when you know which communication style to use.
In the current Volatile, Uncertain, Complex and Ambiguous (VUCA) environment, drastic changes occur extremely rapidly. To successfully implement these changes that involve business analysis, negotiation, facilitation and conflict management skills, a strategy to manage ALL your stakeholders is critical.
10 principles are given to engage stakeholders together with tools to ensure you do not miss any step in the process: Stakeholder Register, Support/Resist Analysis, Engagement Matrix (how often do your interact with them; pull/push communication) and the identification of the Dominant, Dangerous, Definitive stakeholders.
You will learn about your DISC profile, the profile of each stakeholder and know how to manage each personality type, especially when they want to exert control or are under pressure.
After the course, you will be able to dynamically adjust your approach to a wide range of situations.
By the end of the Stakeholder Management program, you will be able to:
- Identify ALL the Stakeholders, as omitting a Stakeholder is easy, But Extremely DANGEROUS (BED)
- Know your Stakeholders’ social styles and personal value
- Understand and communicate assertively to engage your Stakeholders fully
This program is specially designed for everyone who interacts with bosses, peer or external parties, especially those in Business Analysis, Change and Project Management, Negotiation and Conflict Resolution.
DAY 1: 9:00AM – 5:00PM
9.00AM - 10.30AM
MODULE 1: IDENTIFY STAKEHOLDERS, INFLUENCERS AND THEIR INTERESTS
Identify the Stakeholders of a project
7 questions to ensure every Stakeholder is included.
Analyse the Stakeholders with 9 questions
Their expectations
Their interests
Identify those whom the Stakeholders get advice from
10.30AM - 10.45AM Break
10.45AM - 1.00PM
MODULE 2: WHAT IS STAKEHOLDER MANAGEMENT?
How to know who you must
Manage closely
Keep informed,
Keep satisfied, etc.
Know your allies, the bystanders & non-supporters
1.00PM - 2.00PM Lunch
2.00PM - 3.30PM
MODULE 3: ARE YOU ENGAGING YOUR STAKEHOLDERS CORRECTLY?
Professionally engage
Your most important Stakeholder
The dominant Stakeholders
The dangerous Stakeholders
3.30PM - 3.45PM Break
3.45PM - 5.00PM
MODULE 4: 10 KEY PRINCIPLES OF STAKEHOLDER ENGAGEMENT
Extremely important part of Risk Management
Stakeholders are only human
Relationships are key
When compromises are needed, and
6 other key principles
Day 2: 9.00am - 5.00pm
9.00AM - 10.30AM
MODULE 5: THE SALIENCE MODEL
10.30AM - 10.45AM Break
10.45AM - 1.00PM
MODULE 6: ASSERTIVE COMMUNICATION WITH STAKEHOLDERS
Say the same thing in different ways to get sympathy and understanding
Know the preferred communication style of each Stakeholder
1.00PM - 2.00PM Lunch
2.00PM - 3.30PM
MODULE 7: POWER AND MANAGEMENT TECHNIQUES
How to interact with each Stakeholder when he is under pressure
Know how Stakeholders like to exert control
How to manage each personality type
3.30PM - 3.45PM Break
3.45PM - 5.00PM
MODULE 8: SIMULATION & CASE STUDY PRESENTATION
A list of interesting and challenging simulations and case studies would be distributed for discuss, present and debrief.
Interactive presentation & input, role plays, group and individual activities to reinforce learning. A case study on Day 2 will reinforce the learnings.
JONATHAN CHAN
Post-Grad Dip in Mgmt Studies (London)
BSc (Hons) Electrical &Electronic Engineering, Imperial College, London
Jonathan Chan brings with him over 30 years of corporate experience, including 25 years in management and leadership roles. Before dedicating himself to full-time training, Jonathan served as Chief Executive Officer of a private company and was a Director at one of the Fab Four Global Consulting Firms.
From 1993 to 1995, he was Senior Manager of Training for Asia Pacific at Price Waterhouse, where he earned certification as a Price Waterhouse Trainer in England. He is also a certified HRD Corp (formerly HRDF) trainer in Malaysia (TTT/6151).
Jonathan has a strong regional presence, having worked and conducted training in Singapore, Hong Kong, India, Thailand, Malaysia, Macau, and the Philippines. He has also led two rounds of the three-week “Computers in Our Practice” residential program in the United States.
With extensive exposure to leadership and corporate operations, Jonathan is adept at engaging participants across all levels—from C-suite executives to emerging professionals. Known for his candid, experience-driven delivery style, he shares real-life lessons, successes, and failures with honesty and humour—bringing valuable insights that help participants grow into wiser, more effective leaders.
Fluent in both English and Malay, Jonathan is a confident and articulate presenter. He has spoken at numerous high-profile public events, including seminars by Asia Business Conferences, AIC Regional Conferences, and the KPMG Seminar Series. He has also been a discussion leader at the Asia Business CEO Summit and delivered a keynote address at a conference co-hosted by Microsoft, Intel, and Hewlett-Packard.
Jonathan has contributed articles to regional publications such as CEO IT, Singapore Financial Post, The Smart Investor, and The Executive. He also delivers a wide range of training programs in English language proficiency and communication skills.
Notable Clients
Jonathan has trained professionals from leading organisations including:
LBS Bina Group,Wah Seong Corporation,Success Electronics & Transformer Manufacturer,Affin Bank, Bank Islam, iCIMB,Mighty White Bakery, The Food Purveyor,IBM GDC, Dell GDC, Airbus Customer Services,Frencken Mechatronics, Infineon Technologies, Kimberly Clark, Yara International,Sony SCSM, Telekom Malaysia R&D,Universities: Marlborough College, Monash University, Newcastle University of Medicine, Xiamen University, Cheng Hua Engineering Works, ESRI Malaysia, ePay (M) Sdn Bhd, and many more.
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In the event of substitution, we have a faculty of other equally talented specialists who can cater to your organization's specific needs.
To contact for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869 628 or +6014 604 7896 | or email:
info@iTrainingExpert.com
“I have learnt things I've never heard before. Most importantly these are useful for my career. Jon is an excellent trainer who can interact with the participants very well. I have fallen asleep at other courses, but Jon is different. He's good at drawing our attention by using different coaching methods.” Dr Hwang Jung Shan, Head of Postgraduate Studies, Faculty of Applied Sciences, UCSI University
“The leadership course was an inspiration to me. I gain insights in people development. The provided a structure for me to understand the different leadership styles. Jon enlivened the course with “clear” real-life examples that I can relate to. I highly recommend this course to both new and seasoned managers.” Caressa Hanoom, Senior Training Manager, MAC Cosmetics
“ I learn to how to identify and manage my stakeholders. I learn the different personalities that would help me manage people. Jon put the learnings in an easy and simple to understand. Thanks.” Nadia, TNB Fuel, Training Manager
“I’m glad that I attended Jon’s Stakeholder Management training. Jon is experienced and very attentive to all my questions.” Mastura, TNB Fuel, Manager
“I learned how to identify and analyse my Stakeholders which I can apply in my workplace. I like Jon as the trainer because the way he delivers by sharing his experience and he is a funny guy.” Shanee, TNB Fuel, Manager
“It is a very interesting class learning to find out different personalities in order for me to better deliver my message to different people.” Thinageran, SIPCA, Product Owner
| Normal Fee |
Early Bird |
Group Fee |
| Sign up 1 pax |
Sign up 1 pax |
Sign up 3 pax or more |
| Pay 1 day(s) before course starts |
Pay 14 day(s) before course starts |
Pay 14 day(s) before course starts |
| MYR 3490 per pax |
MYR 2890 per pax |
MYR 2790 per pax |
| USD 1990 per pax |
USD 1490 per pax |
USD 1390 per pax |
Upon successful completion of this program, you will receive a Certificate of Achievement.
1. Online Payment by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only
