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Stakeholder Management

Lead with Vision. Inspire with Impact.

3000+ Clients Global Reach
26 Years Industry Legacy
Ex-CEOs 40+ years experience
On Request
🔥 0 Seats Left
Highly Recommended
RM 3490
Group Price RM 2790
3+ pax discount

Description

The Success in your projects depends highly on your ability to build strong stakeholder relationships at all levels. In this course, you learn how to implement changes by focusing on the social styles and personal values. The benefit is you get enhance trust and cooperation with stakeholders, get buy-in easier, manage expectations and assumptions through. learning about the social styles and personal values (What Is In It For me) 
To minimize risk, all stakeholders are identified via 7 questions, and 9 factors to analyse them.  You will be able to prioritise your interactions when you know their relative importance. And you get your desired results when you know which communication style to use. 
In the current Volatile, Uncertain, Complex and Ambiguous (VUCA) environment, drastic changes occur extremely rapidly. To successfully implement these changes that involve business analysis, negotiation, facilitation and conflict management skills, a strategy to manage ALL your stakeholders is critical.
10 principles are given to engage stakeholders together with tools to ensure you do not miss any step in the process: Stakeholder Register, Support/Resist Analysis, Engagement Matrix (how often do your interact with them; pull/push communication) and the identification of the Dominant, Dangerous, Definitive stakeholders.
You will learn about your DISC profile, the profile of each stakeholder and know how to manage each personality type, especially when they want to exert control or are under pressure. 
After the course, you will be able to dynamically adjust your approach to a wide range of situations.

By the end of the Stakeholder Management program, you will be able to:

  • Identify ALL the Stakeholders, as omitting a Stakeholder is easy, But Extremely DANGEROUS (BED)
  • Know your Stakeholders’ social styles and personal value 
  • Understand and communicate assertively to engage your Stakeholders fully

This program is specially designed for everyone who interacts with bosses, peer or external parties, especially those in Business Analysis, Change and Project Management, Negotiation and Conflict Resolution.

DAY 1: 9:00AM – 5:00PM
9.00AM - 10.30AM 
MODULE 1: IDENTIFY STAKEHOLDERS, INFLUENCERS AND THEIR INTERESTS
Identify the Stakeholders of a project
7 questions to ensure every Stakeholder is included. 

Analyse the Stakeholders with 9 questions
Their expectations 
Their interests 
Identify those whom the Stakeholders get advice from

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
MODULE 2: WHAT IS STAKEHOLDER MANAGEMENT?
How to know who you must 
Manage closely
Keep informed, 
Keep satisfied, etc.
Know your allies, the bystanders & non-supporters

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
MODULE 3: ARE YOU ENGAGING YOUR STAKEHOLDERS CORRECTLY?
Professionally engage
Your most important Stakeholder
The dominant Stakeholders
The dangerous Stakeholders

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
MODULE 4: 10 KEY PRINCIPLES OF STAKEHOLDER ENGAGEMENT
Extremely important part of Risk Management
Stakeholders are only human
Relationships are key
When compromises are needed, and
6 other key principles

Day 2: 9.00am - 5.00pm

9.00AM - 10.30AM 
MODULE 5: THE SALIENCE MODEL

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
MODULE 6:  ASSERTIVE COMMUNICATION WITH STAKEHOLDERS
Say the same thing in different ways to get sympathy and understanding
Know the preferred communication style of each Stakeholder

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
MODULE 7:  POWER AND MANAGEMENT TECHNIQUES 
How to interact with each Stakeholder when he is under pressure
Know how Stakeholders like to exert control
How to manage each personality type

3.30PM - 3.45PM Break

3.45PM - 5.00PM
MODULE 8: SIMULATION & CASE STUDY PRESENTATION
A list of interesting and challenging simulations and case studies would be distributed for discuss, present and debrief.

Interactive presentation & input, role plays, group and individual activities to reinforce learning. A case study on Day 2 will reinforce the learnings.

DHENA or     KOMATHI DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dhena has been in the marketing arena for more than 25 years working in various industries ranging from broadcasting to training, to FMCG and her last role was as a Regional Communications Manager for APAC for a trade association from the UK who were active in the Energy sector.

She has played a marketing role in varied industries and sectors and has in her experience launched various successful brands, events, relaunched products and trained various marketing and sales teams in her capacity during the tenure in those organisations. She has in her capacity worked with frontliners and support staff on customer service focus and excellence.  Having played a pivotal role in marketing – she knows what stress is and has employed various ways to manage it. She employs tried and tested strategies and has also become an advocate to Managing Mental Health.  She also has researched, designed, and facilitated various other training programs for corporations and NGOs ranging from Marketing oriented to Sales, Coaching, Personal Development, LifeSkills and Interpersonal Skills. 

Dhena has a law degree with a certification as an NLP Practitioner, an NLP Coach & Hypnotherapist, a certified Clinical Hypnotherapist, a Design Thinking Coach, a Certified Mini Workshop Series Practitioner, a certified HRDF Trainer, a Law of Attractions Trainer, and a Virtual Learn Caster.  She is much sought for her marketing expertise and creativity besides her passion in Design Thinking and Digital Marketing with its exciting landscape in the current norm.  

Her passion to uplift the community has got her involved in programs across the globe focusing on uplifting the underprivileged. Her pursuit continues with her burning desire to empower more people and that has become her mission on earth

Some of the Organizations That She Has Facilitated For Are: 
astro, The Star, Tenaga Nasional Berhad, Suruhanjaya Tenaga (Energy Commission), Daihatsu Perodua, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors NSG Group, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more. 

OR

JONATHAN CHAN 
Post-Grad Dip in Mgmt Studies (London)
BSc (Hons) Electrical &Electronic Engineering, Imperial College, London
Jonathan Chan comes with 30 years of corporate experience; 25 years in management and leadership.  Prior to training full time, Jon was the Chief Executive Officer of a company and a Director of a Fab 4 Global Consulting Firm.
Jon was with Price Waterhouse as their Senior Manager Training, Asia Pacific in 1993-1995. During this tenure, he is a certified Price Waterhouse Trainer (England). He also holds the certified Malaysian HRDF trainer license (TTT/6151). He has worked and trained experience in the Asia Pacific region; Singapore, Hong Kong, India, Thailand, Malaysia, Macau and the Philippines. He has also conducted trainings in the US on a 3-week Computers in our Practice residential course twice.   
Jon is well-experienced to train all levels from the C suites to the budding executives.
Due to his substantial work experience, he is happy to share his up and downs, failures and success with no bars held back. Tap on his experience to help you transform his participants into wiser leaders. 
Jon has an excellent command of English & Malay and present impeccably. He presented at public seminars organized by Asia Business Conferences, AIC Regional Conferences and the KPMG Seminar Series.  He was a discussion leader for an Asia Business CEO summit and was a keynote speaker in a conference organized by Microsoft, Intel and Hewlett Packard. He has also authored regional magazines-CEO IT, Singapore Financial Post, The Smart Investor and The Executive. He also conducts many English and communication skills courses.
Jon has trained an endless list of clients from firms like LBS Bina Group, Wah Seong, Success Electronics & Transformer Manufacturer, Affin Bank, Bank Islam and iCIMB. 
His other clients include Mighty White Bakery, the Food Purveyor, IBM Global Development Centre (GDC), Dell GDC, Airbus Customer Services, Frencken Mechatronics, Infineon Tech, Kimberly Clark, Yara International, Sony SCSM, Telekom Malaysia R&D, Universities (Marlborough, Monash, Newcastle University of Medicine, Xiamen), Cheng Hua Engineering Works, ESRI Malaysia, ePay (M) and etc.
or
In the event of substitution, we have a faculty of other equally talented specialists who can cater to your organization's specific needs.
To contact for any speaking, training and consultancy engagements, please contact us at +603 8074 9056 | Mobile +6012 6869  628 or +6014 604 7896 | or email: info@iTrainingExpert.com  

“I have learnt things I've never heard before. Most importantly these are useful for my career.  Jon is an excellent trainer who can interact with the participants very well.  I have fallen asleep at other courses, but Jon is different.  He's good at drawing our attention by using different coaching methods.” Dr Hwang Jung Shan, Head of Postgraduate Studies, Faculty of Applied Sciences, UCSI University

“The leadership course was an inspiration to me.  I gain insights in people development. The provided a structure for me to understand the different leadership styles.  Jon enlivened the course with “clear” real-life examples that I can relate to.  I highly recommend this course to both new and seasoned managers.” Caressa Hanoom, Senior Training Manager, MAC Cosmetics

“ I learn to how to identify and manage my stakeholders. I learn the different personalities that would help me manage people. Jon put the learnings in an easy and simple to understand. Thanks.” Nadia, TNB Fuel, Training Manager
“I’m glad that I attended Jon’s Stakeholder Management training. Jon is experienced and very attentive to all my questions.” Mastura, TNB Fuel, Manager 
“I learned how to identify and analyse my Stakeholders which I can apply in my workplace. I like Jon as the trainer because the way he delivers by sharing his experience and he is a funny guy.” Shanee, TNB Fuel, Manager
“It is a very interesting class learning to find out different personalities in order for me to better deliver my message to different people.” Thinageran, SIPCA, Product Owner

Normal Fee Early Bird Group Fee
Sign up 1 pax Sign up 1 pax Sign up 3 pax or more
Pay 1 day(s) before course starts Pay 14 day(s) before course starts Pay 14 day(s) before course starts
MYR 3490 per pax MYR 2890 per pax MYR 2790 per pax
USD 1990 per pax USD 1490 per pax USD 1390 per pax

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. Online Payment by Credit card:  You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com

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