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Telesales Skills: Closing Deals Over the Phone

USD 670
IN HOUSE ENQUIRY

Description

The "Telesales Skills—Close Sales Confidently Through the Phone" is an intensive one-day training program designed to equip participants with essential telephone selling skills. This course focuses on effective communication techniques, call structuring, and objection handling to enhance sales performance over the phone. Participants will learn to engage customers confidently, identify their needs, and close sales efficiently.

By the end of this program, participants will be able to:

  • Understand the key skills and approaches for selling over the telephone.
  • Structure a sales call effectively using a simple-to-follow framework.
  • Engage potential customers in conversation rather than relying solely on scripts.
  • Use effective questioning techniques to understand customer needs.
  • Present products or services in a manner that resonates with the customer.
  • Handle objections confidently and close sales successfully.

This program is ideal for:

  • Telesales and telemarketing professionals seeking to enhance their skills.
  • Sales representatives transitioning to phone-based selling.
  • Customer service personnel involved in upselling or cross-selling.
  • Business development managers aiming to improve telephone sales strategies.
  • New salespeople or those needing a refresher in telesales techniques.

Module 1: Introduction to Telesales

  • Understanding the role of telesales in modern business.
  • Differences between telesales and face-to-face sales.
  • Key attributes of successful telesales professionals.

Module 2: Presenting Products and Services

  • Tailoring your pitch to align with customer needs.
  • Highlighting key features and benefits persuasively.
  • Using storytelling to make your offering more relatable

Module 3: Handling Objections

  • Common objections in telesales and how to address them.
  • Techniques for turning objections into opportunities.
  • Maintaining composure and professionalism under pressure.

 

Module 4: Closing the Sale

  • Recognizing buying signals from customers.
  • Effective closing techniques to secure commitment.
  • Confirming the sale and outlining next steps.

The training employs a blend of interactive lectures, real-life case studies, role-playing exercises, and group discussions. Participants will engage in practical activities to apply learned concepts, receive constructive feedback, and develop confidence in their telesales abilities. The program emphasizes experiential learning to ensure skills are effectively transferred to the workplace.

This comprehensive approach ensures that participants not only understand theoretical aspects but also gain practical experience in applying telesales techniques effectively

S. Angeline 
Bachelor of Software Engineering  (Hons), University of Staffordshire
CEO and Founder Of A TECH
Certified Ethical Hacker  (CEH)
Computer Hacking Forensic Investigator (CHFI)

Our  Social Media Marketing consultant is an experienced specialist in professional development and digital marketing. She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions.  She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently, she is the CEO of a digital marketing firm in Malaysia.


Her  everyday role entails; strategic planning, managing and leading teams in diverse roles, sales/ marketing/ advisory/ operations management, digital marketing,  market expansion strategies, business development initiatives, competitive and market intelligence, determining pricing strategies, and control and monitoring of budget/spend of products under the portfolio. 
Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and consultant, working with multiple organizations.
 
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We have a faculty of equally talented trainers who can cater to your organisation\\\\\\\\\\\\\\\'s specific needs in the event of substitution.

For training and advisory services, feel free to contact us at info@itrainingexpert.com or call us at +603 8082 3707 | +603 8074 9056 | +6012 6869 628 | +6018 2175 123.

Normal Fee Early Bird Group Fee
Sign up 1 pax Sign up 1 pax Sign up 3 pax or more
Pay 1 day(s) before course starts Pay 14 day(s) before course starts Pay 1 day(s) before course starts
MYR 2260 per pax MYR 1590 per pax MYR 1490 per pax
USD 670 per pax USD 470 per pax USD 440 per pax

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

We'd happy to help.
Feel free to talk to us today, however most suitable for you.
Mobile call/ whatsapp: +6012 6869 628 | +6018 2175 123
Office: +603 8074 9056
Email: info@itrainingexpert.com
Website: www.itrainingexpert.com

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