Telesales Skills: Closing Deals Over the Phone

By the end of this program, participants will be able to:

• Understand the key skills and approaches for selling over the telephone.
• Structure a sales call effectively using a simple-to-follow framework.
• Engage potential customers in conversation rather than relying solely on scripts.
• Use effective questioning techniques to understand customer needs.
• Present products or services in a manner that resonates with the customer.
• Handle objections confidently and close sales successfully.

This program is ideal for:

• Telesales and telemarketing professionals seeking to enhance their skills.
• Sales representatives transitioning to phone-based selling.
• Customer service personnel involved in upselling or cross-selling.
• Business development managers aiming to improve telephone sales strategies.
• New salespeople or those needing a refresher in telesales techniques.

Module 1: Introduction to Telesales

• Understanding the role of telesales in modern business.
• Differences between telesales and face-to-face sales.
• Key attributes of successful telesales professionals.

Module 2: Presenting Products and Services

• Tailoring your pitch to align with customer needs.
• Highlighting key features and benefits persuasively.
• Using storytelling to make your offering more relatable

Module 3: Handling Objections

• Common objections in telesales and how to address them.
• Techniques for turning objections into opportunities.
• Maintaining composure and professionalism under pressure.

Module 4: Closing the Sale

• Recognizing buying signals from customers.
• Effective closing techniques to secure commitment.
• Confirming the sale and outlining next steps.

The training employs a blend of interactive lectures, real-life case studies, role-playing exercises, and group discussions. Participants will engage in practical activities to apply learned concepts, receive constructive feedback, and develop confidence in their telesales abilities. The program emphasizes experiential learning to ensure skills are effectively transferred to the workplace.

This comprehensive approach ensures that participants not only understand theoretical aspects but also gain practical experience in applying telesales techniques effectively

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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