Supply Chain Management

To enable participants to: 

• Understand the concept of the integrated supply chain and communicate effectively
• Analyse their supply chain from the customer's viewpoint? 
• Analyse the supply chains they work in and their roles from customer’s viewpoint
• Decide what manufacturing, supply, and stock strategy should be? 
• Control variation in the supply chain, effect on strategies, use of safety stock, lead-time 
• Improve supply chain performance; benchmark against Best Practice
• Learn the role of e-commerce and virtual supply chain
• Develop and enhance their knowledge of practical supply chain issues. 
• Apply appropriate tools and concepts to develop supply chains.
• Demonstrate how good supply chains can add value and give competitive edge

• Those who influence the way the supply chain development. 
• Functions at tactical and operational levels who need to understand supply chain concepts.

Day 1
Module 1: Total Supply Chain Management (SCM)
Concepts and building blocks of TSCM
Evolving trends and demands 
Supply chain vision and diagnostics
Focal company in supply chain management
Workshop - Creating agile supply chains

Module 2:  Management capabilities for the supply chain
Customer-supplier management
Controllability, flexibility and trade-offs
Order-qualifying versus order-winning attributes
Cause-and-effect of management style
Managing reverse logistics

Module 3:  Value, value creation, and supply chain management
Efficiency and responsiveness  of driven values
Value life cycle
Supply chain performance measures and systems 
The impact of pricing
Workshop - Delivering value on the supply chain

Module 4: Quality management in the supply chain
Is quality free? - dimensions of quality
Assignable vs common causes in SCM
Testing, samples, batching, sequencing
Using SPC and 6-Sigma in SCM
Information quality

Module 5: Product innovation on the supply chain
Impact of product innovation process on supply chain
Implementation strategies
Integration with SCM

Module 6: Supply chain strategy; I- Structural & Infrastructural
Aligning the supply chain strategy
Supply chain network design and optimization
Forecasting, demand planning and risk assessment
Minimize mismatch between supply and demand
Supply chain financial performance management
Simulation – Designing a strategic and competitive supply chain

Day 2
Module 7: Supply chain strategy I-Structural and Infrastructural
Strategic sourcing and procurement 
Integrated transportation management
Manufacturing and service operations
Inventory management and warehousing
Order fulfilment and customer service
Distribution operations – design for excellence
Tracking system
Workshop – Designing a robust flow on the Chain

Module 8: Supply chain strategy II: Creating Value 
Supply chain coordination
Internal & external processes integration
Bullwhip effect on the supply chain
Managing variations & postponement
Vendor-managed inventory (VMI)
Workshop – Challenge – stabilize chaos on the chain

Module 9: Virtual supply chains
E-commerce & supply chains
Information systems strategy for supply chains
Impact of ERP, EFM, cybernetics in SCM 

Module 10: Integrating supply chain management 
Systems and procedures
Sales and operations
Supply chain performance measurement
Exercise – Calculating supply chain performance 

Module 11: Supply chain globalization and sustainability
Global supply chain management
Scale, scope, and speed in global SCM
Sustainable SCM
Calculus, creativity and commitment
Simulation – Operating a strategic and competitive supply chain

Experience based concepts are shared and debated. Case studies, local and global examples are reviewed. Workshops are conducted to put into practice the development. Simulations are conducted to develop take-back tools and skills. 

RAJ BHATT

MBA (Finance, University of Bridgeport, USA)
HRD Corp Certified Trainer | L&D Specialist | Logistics & Supply Chain Expert
PJK, PKT Award Recipient

With over 30 years of professional experience in Global Logistics and Supply Chain Management (GLSCM), Raj Bhatt brings deep operational knowledge, strategic insight, and people development expertise to the training space. His career at DHL Malaysia saw him holding key management roles in logistics operations, customer service, sales, compliance, human resources, and finance.

As a Country Champion at DHL, Raj spearheaded the implementation of world-class learning and development initiatives, training over 5,000 employees and delivering more than 30,000 hours of impactful learning. He has successfully supported and optimized logistics and supply chain operations for over 200 global multinational corporations (MNCs).

Raj is highly skilled in performance improvement, quality systems, and project management. His MBA in Finance strengthens his ability to handle complex operational systems while ensuring high-quality project outcomes. His recent focus includes integrating AI tools to improve productivity and operational decision-making in logistics and supply chain management.

Signature Training Topics

• Revolutionizing GLSCM with Artificial Intelligence (AI)
• Unlocking Success in GLSCM
• Mastering Global Logistics: Best Practices for Supply Chain Success
• Enhancing Global Logistics Efficiency and Cost Optimization
• Risk Management Strategies in GLSCM
• Building Ethical and Sustainable Supply Chain Practices
• Supply Chain Performance Measurement
• Building Critical People Skills for Supply Chain Excellence
• Enhancing Customer Relationships in GLSCM
• Mastering Soft Skills for Supply Chain Professionals
• Mastering Incoterms: Best Practices
• Optimizing Procurement Management
• Effective Customer Service & Order Management Techniques
• Best Practices in Transportation Excellence
• Advanced Techniques in Inventory Control & Warehouse Efficiency

Approach:
Raj’s training approach is rooted in practical application, respect, and result-driven outcomes. His sessions are engaging, hands-on, and tailored to meet industry-specific needs, ensuring that participants walk away with actionable skills and enhanced performance capabilities.

Upon successful completion of this program, you will receive a Certificate of Achievement.

Payment mode:

1. ONLINE PAYMENT by Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. BANK IN CHEQUE
Bank in and then scan the Bank-in slip and email to us before the course commence to confirm your seat.
Courier your cheque payment to our Finance HQ.
* Note that we DO NOT take any payments during the event.
3. BANK IN CASH:You can also pay by cash through bank-in our company bank account.
4. Telegraphic Transfer- You can also opt to use GIRO or telegraphic transfer of payment via international banks.

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