Cultural Diversity & Inclusion At the Workplace

Upon completion of this program, the participants will be able to:

• Learn how the main cultures developed, their uniqueness, and the expectations of its practitioners.
• Understand their personal diversity constraints, its origins and influence.
• Learn, practice, demonstrate and take-away the tools and techniques to discard diversity disablers, and develop diversity enablers.
• Be in a more positive and pro-active position when handling abrasive cultural interactions.
• Be able to better handle and relate with students from diverse cultures.
• Be able to manage conflicts between people of different cultures.

Any professionals who work in a culturally diverse environment

Day 1
9.00AM - 10.30AM 
WHAT IS DIVERSITY AND WHY IS IT IMPORTANT

• key concepts
• sharing experiences
• diversity in the news
• benefits of a diverse workforce

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
GENDER DIVERSITY

• “Women are from Mars, Men are from Venus”
• challenges faced by women at the workplace
• ways to increase gender inclusivity

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
CULTURAL DIMENSIONS

• power distance
• group dynamics vs individuality
• “tough” and “tender” cultures
• uncertainty and ambiguity

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
DIVERSITY WITHIN ORGANISATIONS

• case study: “OK, Boomer”
• why does diversity lead to conflict?
• types of diversity conflict within the workplace
• steps for building a more inclusive workplace

Day 2
9.00AM - 10.30AM 
ORGANISATIONAL CULTURE CONT.

• symbols rituals and values
• case study: culture shock

10.30AM - 10.45AM Break

10.45AM - 1.00PM 
FURTHER TYPES OF DIVERSITY

• political diversity, informational diversity, class diversity, experiential diversity, diversity of opinion, diversity of sexual orientation
• creating a diversity-positive workplace culture
• applying sensitivity to cultural issues

1.00PM - 2.00PM Lunch

2.00PM - 3.30PM 
CULTURAL DIVERSITY – CONFLICT OR COOPERATION?

• The mechanism of diversity conflict
• Case study: JP Morgan Chase
• Empathizing & embracing cultural diversity
• Managing cultural diversity
• Communications & interactions in diverse environments

3.30PM - 3.45PM Break

3.45PM - 5.00PM 
GROUP/INDIVIDUAL TASK: D & I ACTION PLAN

PROGRAM STRATEGY

Diversity management has very much to do with discarding its disablers and enabling the embracing emotions and mindset of the global professional, one who can work with, manage and control people from diverse cultures.

This program therefore explores and develops the tools that each person will uniquely need to tune themselves to become an internationalist. It has a substantial amount of self-exploration in the context of diversity challenges, with numerous self-coaching tools to apply and take away for continuous improvement and development.

A diligent practitioner of these methods should find the journey to becoming a global professional made easy.

The following tools and techniques will be used:

• Facilitator led Online Training
• Individual and Group work in breakout rooms
• Case studies/ Peer group sharing session
• Videos
• Facilitator’s coaching

DHENA or     KOMATHI DORAISAMY
NLP Practitioner | MWS Certified Trainer | | Certified NLP Coach | Certified Design Thinking Coach | Certified NLP Hypnotherapist | Certified Clinical Hypnotherapist | Marketing | Leadership |

Dr. Dhena Doraisamy 

DBA in Adaptive Leadership | LL.B | NLP Trainer | PROSCI Practitioner | APMG Change Management Practitioner | MWS Certified Trainer | NLP Coach | DISC Master Practitioner | Colored Brain Trainer | Directive Communication Psychology Trainer | Accelerated Learning Practitioner | Design Thinking Coach | Psychological First-Aid Trainer | NLP Hypnotherapist | Clinical Hypnotherapist

Key Programs:

Leadership | Communications | Change Management | Marketing | Thinking Programs

With an illustrious career spanning over 25 years, Dhena is a powerhouse of marketing versatility and human-centric transformation. From leading regional communications for a prominent UK-based Energy trade association in APAC to launching global brands in the FMCG and broadcasting sectors, she brings a "real-world" corporate edge to the training room.

Dhena doesn’t just teach theory; she facilitates business navigation. By blending her extensive corporate leadership experience with a deep mastery of behavioral sciences, she empowers individuals and organizations to bridge the gap between frontline execution and executive vision.

Core Expertise & Training Repertoire

Dhena specializes in holistic growth, using a unique "NLP-infused" methodology to ensure learning sticks. Her key training domains include:

• Adaptive Leadership & Coaching: Leveraging her DBA insights to help leaders navigate complex, changing environments.
• Interpersonal Excellence: High-impact life skills, DISC personality profiling, and customer engagement strategies.
• Strategic Marketing & Sales: Brand orchestration, product rebranding, and integrated sales-marketing alignment.
• Behavioral Change: NLP-based communication, Design Thinking, and Clinical Hypnotherapy techniques for mindset shifts.

The "Ripple Effect" Methodology

Dhena’s facilitation style is driven by the Ripple Effect concept. She believes that empowering one individual creates a wave of positive change throughout an entire organization. By utilizing Accelerated Learning, she ensures her programs are high-energy, high-retention, and immediately applicable to the workplace.

Academic & Professional Credentials

Dhena’s "academic prowess" is matched only by her formidable list of global certifications DBA in Adaptive Leadership, Bachelor of Laws (LL.B), Certified NLP Trainer, Coach, & Hypnotherapist, Prosci® Certified Change Management Practitioner, APMG Change Management Practitioner, Colored Brain Trainer, Directive Communication Psychology Trainer, Design Thinking Coach & Certified DISC Master Practitioner and Accredited HRDC Trainer & Certified Accelerated Learning Practitioner

Global Impact & Social Responsibility

Beyond the boardroom, Dhena is a committed advocate for community upliftment. She actively designs and facilitates empowerment programs for underprivileged communities globally, driven by her core mission to create positive ripples of change across the world.

Some of the Organizations That She Has Facilitated For Are:

Maybank, PETRONAS, BAT Malaysia, AXA, Roche, Boeing Composite Malaysia, HSBC, Maxis Berhad, Standard Chartered, Malaysian National Reinsurance Berhad, micron, Takaful, Air Selangor, Nottingham University, Tenaga Nasional Berhad, Singtel, Sonoco, Boeing, AEON Credit, Amway, BHP, BASF, UOB, Mr. DIY, Sarawak Shell, Suruhanjaya Tenaga (Energy Commission), International SOS, Aramco, Casio, Pharmaniaga, Zuellig Pharma, Sime Darby Oils, Cargill, Canon, Sacofa, KPTM, Intec, DXC Technologies, Gardenia, Daihatsu Perodua, ASTRO, The Star, Cambert, Nuvanta, Kordel’s, Holista Colltech, Energy Industries Council, Natural Factors, ATMAH Foundation, National Council of Women’s Organisations Malaysia and many, many more.

Upon successful completion of this program, you will receive a Certificate of Achievement.

1. By Credit card: You can opt to register and pay online with our latest payment integration system through our website.
2. Bank Transfer- You can also opt to bank transfer payment via local / international banks. Please send payment slip as proof of payment.
3. HRD Corp Claimable Courses Skim Bantuan Latihan Khas - Applicable to Malaysian Employer Only

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